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November 2025 by Tabitha Freeman
I learned so much from personal trainer Mason that I had to write almost 2 pages of notes after the session, and I already know a lot.
He adapts the session to what you need and is great resource of ergonomics knowledge.
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September 2025 by Jeff Farr
The payment /Administrative system Is an absolute nightmare. Not to put anything on the stuff or receptionist, they do the best with what bs they are given, but the CEO or whoever is choosing the software company is making it an entire hellscape. From being charged for multiple occasions on the same month, being charged multiple annual fees in one year and not being able to get a solution from the staff at first, things not going through for literally no reason, staff not being trained properly on how to cancel, at a certain point, the frustrations are weighing out the cheapness.Protect your dollar. I feel bad for the staff.
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September 2025 by Natalie Emmert
DON’T GO HERE. I was warned about this place and I didn’t listen. So please listen to my warning.
I went in to cancel my membership, filled out the paperwork and took a picture of it(luckily the front desk employee recommended this)
A couple months later I had to get a new card and I get an email from crunch saying that my payment method failed and now I’m past due?!? Past due on the account I closed a couple months ago? I called billing and they couldn’t help me they said to call the front desk. Front desk said there is no record of me cancelling and that I could come back in and fill out new paperwork which would mean I wouldn’t be able to get refunded for those months unless I could provide proof that I filled out the paperwork. (Oh yay me I have a picture.) I sent in an email explaining my situation and providing the proof and it’s been over 3 weeks with no response.
After reading so many reviews where this exact situation has happened to so many other people and the responses from the “owner” about it… I’m honestly disgusted. Also because my account is technically past due, I’m worried about being sent to collections (which is what has happened to others in this situation)
The “owner” seems very adamant that this is not a scam so I thought I’d include a dictionary definition to help clear things up.
SCAM noun
- a dishonest plan for making money or getting an advantage, especially one that involves tricking people
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August 2025 by Benny Pezzano
I joined this Crunch Fitness excited at first- Great price, solid equipment, easygoing atmosphere. Unfortunately, I had to cancel my membership within a couple months due to the overpowering use of artificial fragrance diffusers throughout the gym. They are BAD.
Every visit left me with a headache and clothes that reeked of synthetic scent. It’s not just a matter of personal sensitivity (though I know I’m not alone). These chemical fragrances are known endocrine disruptors and can seriously impact health... seems counter-intuitive for a fitness and health business.
The place has plenty of ventilation, there is literally no need for those nasty things. I really hope they consider the health of their customers and employees and change that standard.
UPDATE: Apparently they have listened to many complaints and removed all their fragrance diffusers. Good on them!
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July 2025 by Michael Anderson
Toilet paper machines don't get refilled, the good shoulder press machine and the leg extention machine been broken for weeks to my knowledge...staff is cool but damn DO BETTER...really considering switching gyms....
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May 2025 by Damion Swartz
Stopped in to check it out and was disappointed. I remember the original gyms in San Francisco and New York. Those were amazing gyms. This place is kinda depressing, worn down, and grungy. Nothing is bad it just looks like a lot of years of neglect is catching up on everything
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May 2025 by Sean Fountain
It's a crunch!
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April 2025 by bvannymanny
I love working out here. The people have made this my favorite building in the city.
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April 2025 by Steve Spaeth
12 days since the GM said he would fix my account and refund the $100 the screwed up and charged me. Still nothing done. This is the most unprofessional operation I have encountered. Avoid this company at all costs.
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April 2025 by Sonam Gurung
Awesome place to workout people who work here they are very friendly and helpful highly recommend
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April 2025 by SD
Sent me to collections with no notice. Thr amount was so small and I do not dispute it. I just wish I wasn't sent to Aldous collections.
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March 2025 by Ericka Zarazua
Updated 3/11 after employees respond.
Thank you for responding, but I’m troubled by the way my son’s experience is being minimized. These comments weren’t “misunderstandings” — they were unkind and unprofessional. Referring to a 26-year-old man’s financial independence by saying he could “buy his mommy a special gift” is patronizing and inappropriate. There’s no way to frame the cruel comment made on his birthday — pretending someone called for him, only to say “No one! No one asked for you!” — as a harmless joke.
My son deserves to be treated with respect and dignity, not made the target of belittling remarks. I truly hope this situation leads to a greater understanding of the importance of kindness, empathy, and professionalism — for my son’s sake and for every member who walks through your doors. Hoping this reaches corporate;
Concern review:
I am writing to formally express my deep frustration and concern regarding the treatment my son has received at your Division and 122 Portland, Oregon-facility. My son, who is now 26 years old and on the autism spectrum, has been a loyal member of this location since he was 16. He thrives on routine, and this facility has been an important part of his life.
Over the years, he has mentioned instances where the manager, Scott, has made inappropriate and belittling comments toward him. One example is when Scott said, “You don’t work, so does your mommy have to take care of you?!”—an entirely unprofessional and unacceptable remark. Most recently, on his birthday, Scott mockingly told him, “Someone called asking for you.” Naturally, my son, excited on his birthday, asked who it was. Scott then cruelly responded, “No one! No one asked for you!”
It is appalling that a grown man, especially one in a managerial position, would treat someone this way. My son is a participant in the Silver & Fit program, which supports individuals with disabilities. As a manager, Scott should be well aware of my son’s special needs and conduct himself with professionalism and respect. Furthermore, I want to make it explicitly clear that my son is financially independent—he simply requires assistance with managing his finances, which, frankly, is none of Scott’s business.
This behavior is beyond unprofessional; it is mean-spirited and completely unacceptable. My son has asked me not to take action because he fears retaliation from this so-called manager, which is even more concerning. However, I cannot in good conscience allow this to continue.
I expect corporate to investigate this matter immediately and take the necessary corrective action. I look forward to a prompt response and a resolution to ensure that no one else has to endure this type of treatment.
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March 2025 by Terry H
Pretty dirty in here and the tanning booth i used was broken and was did not look very safe to use.
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October 2024 by Veronica Smith
Crunch Fitness is a great gym for working out, thanks to its spacious layout and ample equipment. Personally, I've grown a lot as a fitness enthusiast here. The general manager, if it's still Scott Soto, has been a fantastic personal trainer (he trained my father for many years and I've done a session with him years ago) who has always fostered a strong sense of community at this location.
However, my review is not a reflection of the gym's management but rather a critique of the policies set by higher-ups who do not consult the staff responsible for sales and implementation of these policies. The cancellation process for memberships is intentionally frustrating, requiring members to send a letter via snail mail or come in-person. This outdated practice (hello, it's 2024) feels like a tactic to retain customers’ money rather than prioritize their needs. In today’s digital age, allowing members to cancel online (like most subscription services) would greatly enhance Crunch's reputation. Alternatively, allowing cancellation via email could provide valuable insights into members’ reasons for leaving, helping to address any shortcomings in services or customer care. When I signed up, I had to sign nothing for Crunch to have access to my bank account and to access the building. Interesting. ?
It's disheartening that gyms like Crunch, which offer low-cost memberships, often profit from people who purchase memberships but don't use them. If every member were to show up regularly, the gym would likely be overcrowded.
As a manager of an ethical studio in Portland, I would never resort to such tactics to maintain revenue, especially from individuals in lower socioeconomic statuses. For many Crunch members, this may be the only affordable gym option. Additionally, the membership contract is lengthy and complicated, making it challenging for some members to fully understand their commitment without legal assistance.
I maintain my membership at Crunch primarily for its proximity to my home. While my studio is cleaner and I can workout for free and have a lifetime membership, I appreciate the opportunity to exercise anonymously, without interruptions from others seeking help with their memberships or equipment. For me, working out is vital "me time" and a crucial part of my emotional well-being.
The TL;DR of this review: I urge anyone considering a Crunch membership to weigh these factors and think carefully about entering into a contract with such a burdensome cancellation policy.
TO THE RESPONSE FROM BUSINESS BELOW:
It’s clear you didn’t read my review. I know your cancellation policy—and it’s not the best, it’s outdated and deliberately difficult. I signed up, charged my card, and accessed the facility with no proof of identity. As a former Crunch employee almost a decade ago, I spent hours dealing with angry members still being charged after trying to cancel. At my current facility, members can cancel anytime via email or online, no signature needed. Crunch’s policies are unethical, and I hope this saves someone the frustration your ex-members face daily. ?
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October 2024 by Jon-Michael Phillips
180 for the year, paid up front, took me about 10 mins, haven't worked out yet but the deal and service was legit.
Been going over a month now, it's just a gym, scan in, lift weights, leave. Seems great. Umm I don't use the locker room or classes. I'm a morning guy, hasn't been busy yet, went once at night and it was packed! Kids showing off, I'll stay in the morning with the old cats. Cheers
