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March 2024 by Eric S.
Friendly, helpful staff. Danner boots. What else to say? Free wifi? Who knows? Happy hour menu? Don't be ridiculous!
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November 2023 by Hector J.
Honestly 0stars because I try to keep my loyalty and just buy Danner but when you try to get recrafted for first time they don't inspect or anything and just guesss what you might need to boots and charge you before any work is done and if boots do need more work done they don't want to do anything at all or refund on a weekend
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November 2023 by Jared L.
The worst customer service I've had in a very long time. I try take my boots back after 8 month an literally didn't even give a sh*t. Told me I had indoor boots an told me there nothing they can do, but when I got em hyped up the one year warranty. Save you money an go somewhere els!!
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October 2023 by Andrew K.
Customer service is literally none existent. I had a pair of Danner work boots for 2 years. Within 30 days of buying them they started to fall apart and yet they survived 2 more years. I went back to Danner to buy another pair and upon entering the store I noticed 3 people on staff about 5 customers total, including myself. No one bothered to greet myself or the gentleman entering behind me. We both walked around for 20 minutes or more without a single word said. I left and went to Red Wing. They have AMAZING customer service, new technology to help fit shoes more efficiently and a good selection of work boots. Best of all they have a wonderful return policy. Not only is Danner no longer an American company with quality shoes at an affordable price they also have zero customer service and no return policy.
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October 2023 by Rebecca Wahlstrom
Super customer service. After a rocky start with someone who could have cared less once they found I was only interested in the sale shoes, a hero came into view. He worked with me to find a good solution to my larger women's foot (42, wide) and sent me out the door very happy. Thank you, super guy, for remembering that kindness is cool.
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October 2023 by Jhon Contreras
I been buying danner boots for over 15yrs now and they really stand up by their products , went in for a product guarantee for the first time ever , and couldn't been better they inspected the boots right away and told me that yes the boots were defective and give me store credit to buy another pair , that's CUSTOMER SERVICE , will definitely continue to buy my boots here for years to come .
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October 2023 by Christopher
The only brand I buy, they last, they're comfortable, and I'll wear a pair for twelve hours a day. Acadia nmt. Been buying the same boot for over ten years.
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September 2023 by Tiffany Olson
Never been to this store before. Very impressed with what this store offers. Great location. At first we didnt really get the greatest customer service but their was also quite a few customers so we were understanding. however when we went to go check out lori went above and beyond to make sure we were completely satisfied with our purchase plus gave us a discount and made sure to explain the warranty and if we had an issues. we appreciate everything she did. will definatly be returning! ?
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August 2023 by Jeremy Kelly
The initial sales person who is helping me, wandered off and got into a conversation with two customers about their dog. I waited patiently for quite some time to exchange a pair of boots. She looked over, acknowledged me and went back to talking about her dog. The second sales person, He was very attentive, and I’m quite appreciative of his help.
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July 2023 by Raymond Pidgeon (MegaMauserMan)
Okay so the shoes are a bit more pricey than what I would like to purchase. However, that being said they all come with a warranty incase something strange happens. One time they replaced my boots three times in a year. Then advised how to have them go well beyond the warranty, by giving me a free but of the product pictured on this post. Really good stuff. All my current selections are also pictured here. They have a shoe or boot for any environment or job! I love the Danner Dry material more so than their Gortex varieties; as it last longer and isn't as heavy. The staff at this location are always really cool and respect me as a valuable customer. I have never seen nor experienced a bad customer experience. Highly recommend Danner. ( Boots: Crafter's Shoe #1: Trail 2650 mid 4" GTX 'aka Grotex' Shoe #2: Trail 2650 Campo 3")
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June 2023 by Robert D12
Love the products, love the service. Very comfortable duty and hiking boots.
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May 2023 by Sir Mashington
November 2022: I have left this store disappointed and empty handed four out of the five times I have been in. The computer rarely matches stock on hand.Employees are not always knowledgeable about what they sell. They also don't wear anything that shows they are staff.Edit: 5/23/23 I must change the review to five stars. Exceptional customer service from Casey. I had low expectations and was floored but the attitude, patience, and friendliness. First time in a long time leaving this store with a positive attitude. I think it helps there were just a handful of customers in the store.
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April 2023 by Jason
Amazing staff. They are all helpful and ready to get you squared away. You will find large amounts of high quality shoes. There are a bunch of discounted shoes and discounted clothes as well. I will be back there I'm sure.
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April 2023 by Rafael Tapia
Walked in there to exchange a pair of boots (quarry) as they were not comfortable to me. The employees who helped me we're awesome. Got me into the Steel Yard model. Those were perfect for my feet. I highly recommend this location over the others due to the excellent customer service and the products they have. Thank you Danner.
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March 2023 by Ashlee Tierney
Wonderful, knowledgeable staff. Wonderful happy hour sale for 25% off today. Bought my first pair of Danner work boots today, most likely won't be my last!
