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March 2024 by Kelly Walker
Great business, friendly and helpful staff
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November 2023 by Craig Kingsland
Not fancy, but if you're looking for good used, refurbished, or scratch and dent appliances, it's a good place to shop.
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October 2023 by Lisa B.
I will not recommend DeWhitt Appliance. my new Speed Queen washing machine quit working after 90 days. Came home to a house full of smoke. The belt had melted and the transmisson was frozen. I was told to call a repair man and that they would not consider a replacement, even though the damage is extensive. very condescending and defensive. Will never buy from them again. I will be at least two weeks with no washer. Very disappointed with customer service and attitude of sales people. great on the selling side. but do not stand by their products.
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September 2023 by da pol
We bought a washer dryer from Dewhitt and their delivery/ installers damaged our wall and were ill equipped to install the washer. The washer also was also damaged.So instead of seeing the job through, they left everything half installed, and they turned the water on, which was counter intuitive considering that we need to take the hoses off to complete the installation.i contacted Brian the owner regarding what happened. He then tries to tell me that he has no control over his installers because they are subcontractors. I told him he should clarify his standards to the subcontractors, since they represent his company whether they are employees or contractors.Brian refuses to take any responsibility for what happened. We now have to pay to fix our damaged wall, and complete the installation of the washer and dryer, which we paid for from Dewhitt.Dewhitt scheduled the entire installation and then backed out at the first sign of us needing a hand.We did not even get a "sorry". I recommend against using Dewhitt.
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July 2023 by Sofia Gonzales
Brian found what we needed, and we appreciate him
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May 2023 by Tria Potts
Shawn is outstanding! I called a few times, always pleasant on the phone. In person, makes sure you get all information before purchasing. I will be back. Thank you!
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March 2023 by James Reiber
We needed a new gas stove for our rental. They delivered within 2 days of purchase and the delivery crew was amazing and professional !
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March 2023 by Elvir Zelkanovic
Prices are negotiable. Decent selection
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March 2023 by Bob Scott
They have great prices.
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March 2023 by Jodi W.
It was July 2022 I had bought a stand up freezer from an estate sale for a really great price. Well the heat set in and the freezer I bought was not staying cold in our hot garage. We were about to lose a ton of food. We called DeWhitt they had a couple nice GE garage ready stand up in stock. We went down looked at them. liked it a lot very nice. We purchased the item. We pulled our truck in the loading bay. Loaded the freezer in the back of our truck and away we went. Have had nothing but good luck with this freezer. We have worked with DeWhitt for over 20 years. I don't think we can look at these reviews and pass judgement on the store. If you are in Property Management, Home Building, Contracting or anything that has to do with appliances. You would know that from 2021-2023 it was hard to get anything anywhere and customer service was non existent everywhere. I am sure they tried their best with what they had. I have nothing but praise for this locally owned and operated company. And God Bless them for having patience and grace to deal with customers during the personal pandemic.
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February 2023 by Patrick B.
This business represents the "Dark Side" of appliance sales. Had my wife and I done any research we would have never stopped here. The Better Business Bureau has nothing but bad revise all very similar to the poor reviews on Google. DeWhitt Appliance is all about the sale with no customer service after your check has been cashed. Our experience started with buying a $1,700.00 washer and drier. DeWhitt salesperson suggested we buy American as "there is no supply chain issues should we need parts", "parts can be overnight shipped if need". So we purchased an American made set, six weeks later the wash stopped working. We ask DeWhitt for help.....Nothing not even willing to contact the manufacture on our behalf. We were told that DeWhitt had no obligation or desire to help us, that we needed to contact the manufacture. The owner of DeWhitt said in an email (and I am happy to produce it) "Whirlpool will replace the appliance if they can not repair it in a reasonable time". It has been broken for eight weeks and the part is on back order with no delivery date, and there is no one willing to say if this part will fix the machine. A family of four without a washer for 14 plus weeks seem very unreasonable to me but DeWhitt is more than comfortable with the time frame. I have read all of the replies given by DeWhitt regarding the bad reviews, never has DeWhitt taken any responsibility or offered any help to the consumer. After several weeks of emailing the owner of DeWhitt I stopped by the store to express my disappointment and the salesperson took my number saying the own will call me, nothing after three days. My wife did receive an email saying "you have insulted me and my Staff" this is not true no insults were ever given. Further the email states that he " instructed them (staff)to call the police" if we show up to the showroom. Going forward we plan on purchasing from one of the big box stores as they seem to have much better customer service and understand loyalty.
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November 2022 by Zachary R.
Dewitt is exactly the type of business that has no problem selling defective appliances and leaving the customer out hundreds of dollars. I do not recommend this business. I would never do business with Dewitt again and am still very disappointed that I made the poor choice to shop here initially. I purchased an appliance here and 13 months on the day after purchase it had a rather catastrophic failure. I'm sure it began failing prior to that date but I wasn't able to identify it earlier. Not that Dewitt cared either way. I made it clear when I purchased the appliance that I had some reservations because I wasn't familiar with the brand. In classic salesman fashion the individual who was helping spun a tall tale about the brand and its reliability. I also got assurances that, in my exact situation, the company would step up because they stand behind their products. All lies unfortunately. They didn't even attempt to help... Once something happens Dewitt pulls a full 180 and throws their arms up and says, "what do you expect me to do?" I asked about this very situation because I bought a dishwasher once and it failed 13 months in before. I told myself I'd make every effort to ensure that never happened again. I was successful until I had the misfortune of finding Dewitt. It's not a good company and the people who work here are more concerned with making a sale than anything else. Is that really who you want to do business with? I say do yourself a favor and shop anywhere else.
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March 2022 by Ryan Utz
Got a freezer at a good price.
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March 2022 by Karen J
I used to be a regular customer but never again! We’ve bought many appliances fromBarb and trusted her greatly. We never had any problems with her recommendations. Then, I needed a fridge for a rental and Barb was not available. The person on the phone sold me a piece of garbage! Three months in and it’s frosting over, the seal is torn and it’s no longer cooling well. We tried to work with Sean for a solution and he was condescending and rude. Brian made an effort to resolve but the owner refused.I’ll never return and will no longer recommend to others!
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March 2022 by Shane Murphy
I have never had such terrible customer service. These people obv don’t understand there are many other options when it comes to buying appliances. Please spend your hard earned money elsewhere.