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November 2023 by Mark Hardwick
First off, let me begin by stating that I rarely leave negative reviews. I understand the implications it has on a business. Nevertheless, I’m writing this review after giving DLR Nordic many opportunities to ensure I was completely satisfied post-purchase; they failed to do so. I purchased a beautiful 2019 XC60 from Don. The overall sales experience was good; unfortunately, the next day I noticed that the front grille was cracked and missing the iconic diagonal chrome trim piece to the emblem. One would expect when buying an expensive car from a reputable dealer that they would either fix this aesthetic issue (before the sale) or at the very least, be transparent and point out such a defect at the time of the sale. The trim piece is part of the grille, so to repair such an eyesore, the entire grill needs to be replaced. I sent photos documenting my findings and sent many emails to the salesperson, all of which went unanswered, which is unacceptable. I stopped by the dealership and spoke with Ole, who offered to look for a trim piece and glue it on. After leaving, I sent them another email stating I wasn't satisfied with that solution and expect them to replace the grille, and I even offered to pay for part of it. Still… no response. Eventually, after I responded to the automated and ironic “thank you; we care about your satisfaction” email, I finally received a response stating that “the cars are used and have imperfections”. Note that this repair would cost the dealer no more than $300 (wholesale price of a new grille). This is small price to pay to ensure customer satisfaction, especially on such a large purchase. Unfortunately, DLR Nordic clearly has a different philosophy; they didn't want to put any time, effort, or cost (no matter how small) into fixing this for me. To sum it up, DLR Nordic has a nice used Volvo inventory that clearly hasn’t been thoroughly inspected. The guys are nice and enjoyable to work with before and up to the time of sale; however, the post-sale customer service, especially the communication, is very poor. I suggest that, if you they have the car you want, approach purchasing the vehicle with caution and a high attention to detail. I wish I had caught the aforementioned flaw on the sales floor, as I would have made fixing it a prerequisite to making the purchase. To be clear, I gave the gentlemen at DLR Nordic ample opportunity to fix the issue. This review is a direct result of their choosing not to. Had they resolved this issue, they would have earned a five-star review. After more unanswered communication attempts, and to avoid additional frustration in trying to work with them, I replaced the grille at my expense for much more than it would have cost them.
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November 2023 by Gary Noack
I've know Don for over 12 years he is one of the most knowledgeable people when it comes to cars do yourself a favor. If you're looking for a Volvo or a pulsar, give him a call he'll be glad to help you.
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October 2023 by Trent
Don and Ole are fantastic people who provide a phenomenal experience and show room to meet all your Volvo needs! They have an awesome stock of XC90's right now and I highly recommend this Portland dealership!
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August 2023 by Brandon Thomas
Didn’t end up getting the car I wanted from this fantastic group but I still thought they had 5 star service and professionalism. I had the pleasure of working Ole.
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August 2023 by Parsam Javedani
OLE was awesome. He helped me purchase my first Volvo ever. It was a great experience. Highly recommended.
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April 2023 by Kayla Searle
Such an amazing experience! Don made the process easy, was not pushy at all, laid out all our options and explained everything every step of the way. The car is beautiful and I cannot recommend DLR Nordic enough!
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April 2023 by Hope C.
Buyer Beware - We purchased a 2018 Volvo XC90 in October of 2021 from this dealership. It looked great on the surface and we trusted that the inner workings were also in order since this is a reputable dealership and they said they do an extremely thorough inspection of the vehicle before selling.Cut to May 2022 - It's starting to get warm outside so we try and turn on the AC. It's not working. Maybe it needs AC fluid we thought, so we took it to a mechanic to fill the fluid. The AC worked great for about a week or so and then it stopped working again. After a couple more visits to the mechanic (TVG), we replaced the compressor and filled the Freon twice, to the tune of about $2,000.At that point, my husband reached out to the person who sold us the car at DLR Nordic to make them aware of the situation. They said that our Volvo warranty had just expired and refused to acknowledge that they sold us a car with a faulty AC issue. If there would have been a full inspection, this couldn't have been overlooked. And we never used the AC system until May of 2022 when it was immediately faulty!After the compressor was replaced and the Freon was filled, again 1-2 weeks later the AC stopped blowing cold again.We took it back to TVG who told us that the only other possible issue could be a faulty evaporator (which apparently is a known issue with this model + year). The problem is that they will have to take off the entire dash of the car even to diagnose this issue. If it is the evaporator, we were quoted anywhere from $5,000-$7,000 (YIKES) to repair.After the $2,000 we've already sunk into the problem, we simply did not have the money to do this diagnosis/fix. So we spent the whole of Summer 2022 in a very hot car with the windows rolled down (which isn't what I envisioned when buying a luxury vehicle, albeit a pre-owned one). We are coming up on another Summer with no AC, and now we have to decide whether to go forward with a 5-7K repair (with no guarantee that it will be fixed) or to trade-in or sell this vehicle (which will be close to impossible considering the AC issue).Overall this has been a pretty terrible experience and we are not planning on purchasing again from DLR Nordic or recommending it to anyone we know.(left this exact review on Google as well).
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April 2023 by stacey k.
I started emailing with Ole starting Jan 21st when I started my search for a used Volvo. We exchanged several emails and I asked a few questions about a 2020 V60. The emailed that I wanted to come do a test drive. No response. Ok. there are other dealers, I will look elsewhere. Not finding what I was looking for locally I tried again. I found another car and emailed this time with Don starting Feb 24th. Exchanged emails, asked questions, Set up time for a test drive. I had to cancel because we had a crazy snow storm. Never heard from them again. I was working hard to find a car with a few dealers, even tried out of state. Every single one was responsive, except these guys. Must be nice to have so much business you can blow off customers like that. not once but twice?! it took some time but Herzog-Meier thanks you! I bought my V90 there instead.
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March 2023 by Cameron Haney
No pressure car buying experience. The crew was super informative and knowledge able. Don in finance was easy to work with and they got the paperwork etc done quickly.
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March 2023 by Kevin J.
This place is great! There's always an interesting selection of cars, and Ole is incredibly helpful, knowledgeable, and friendly. He even had a Volvo Moose stuffed animal for our 1-year-old who came along. We're soon to purchase our second vehicle here (after an XC90 a few years ago) and would highly recommend them to anyone.
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January 2023 by Jason Maria
First visit (ever), purchased same day. Drop any dealer visit anxiety and go chill with Don at DLR Nordic. We gave him a little of our trust upon arrival, he quickly earned the rest.Here's what I found to be of highest value:- It's all they sell, Volvo.- It is the same vehicle I saw online. Not glamour shots, then roach on arrival.- All inventory is inside. Dry, easily viewed, pro environment.- The DLR Nordic brand is distinctive. Enthusiast owned, hand-picked, well priced.We're delighted with our AWD V70R.Thanks again Don. :)
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January 2023 by Sarah S.
Was looking for a safe, comfy, affordable car that would have some sort of guarantee, didn't want to buy from a private party. They delivered a beautiful, clean car, with excellent service, even changed out the gear shift cover that had become crackly (a Volvo issue in newer cars).. Super nice, professional staff with an excellent variety of Volvos and some other cars. Close in, so you don't have to drive out to the outskirts of Beaverton to get an over-priced Volvo. After spending six weeks looking, I wish I had just started here and saved my free time!
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July 2022 by Audrey Smith
I worked with Don at DLR Nordic when I was buying my most recent car. He was great. He was so personable and easy to work with. It was a no pressure sales environment and I felt very respected and cared for as a customer. He was able to find me exactly what I was looking for in a car. It had very low mileage and an exceptional price. Who could ask for more? I highly recommend buying your next car here.
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July 2022 by Michael Carroll
I had a wonderful buying experience at DLR Nordic. I found them online and decided to stop by and see what was available. I was helped right away and everyone here was very kind. Their cars were in great shape and I quickly found something I loved. Their prices were very fair and I didn’t have to do a bunch of haggling. This company is very enjoyable and I look forward to buying from them again in the future.
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June 2022 by Patrick Simpson
DLR Nordic offers such great service. The staff here is so knowledgeable and kind. They went out of their way to get me in to a car that was right for my needs. I’m so happy with the buying experience and the car itself. I’ve been driving it for about a month now and haven’t had a single issue. I highly recommend this team they are amazing. The next time I’m in the market, they will be my first stop.
