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February 2024 by Jill E.
DSW at Jantzen Beach has a serious problem with the cashier that was working on 2/12/24 at around 3 pm with the brown hair with curls shoulder length. Probably the worst service I have ever received in a store. She was snarky, rolled her eyes, refused to look me up even after typing in the incorrect phone number. Her attitude was the opposite of what I would expect from an employee. I was so aggravated that I decided not to make the purchase...and told her I was going to leave. She said "You should leave...right now.". OMG! HORRIBLE! I am a senior... and have been in upper management in a large service industry plus I have had my own very successful business for nearly 2 decades. I have hired many, many excellent employees in my life. She wouldn't last through day's end with that attitude...and she lost a sale which didn't even bother her. DSW needs to know, this cashier is a disaster.
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October 2023 by Abraham Farah
Sad offering of men’s shoes/sizes/widths and gender neutral sizes. Only 1 pair of men’s shoes in wide and out of the store only 3&1/2 aisles for men’s. All the cute boots in women’s don’t have anything in store to try on. Found 2 cool boots and they don’t carry them online in larger sizes. Do better, offer more inclusive options. Pic below was the only option in wide, c’mon. Even checked with an employee and they agreed their options weren’t great but couldn’t recommend anywhere else. As a DSW rewards member I’m more than annoyed, my feet deserve comfy cool shoes too.
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July 2023 by Renee Midwin
A very big store with helpful staff and a large selection of shoes.
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July 2023 by Zoka D.
Bought some shoes around a week ago. Decided to not keep them and didn't wear them since buying them. Came back to return them but the register person/manager said they are only giving me in store credit as I have worn them, in which I haven't and bought them as is. Gave me attitude. Don't recommend. Customer service is bad
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June 2023 by Rashi T.
They are my go-to when it comes to formal or party footwear that is when I am not lazy to go out . The store is big and spacious but the staff is scarce. Big collection with lots of variety and as usual great deals on the clearance section.
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February 2023 by Anthony Lehner
In store shopping was pretty good. The service on the floor was nothing spectacular but the cashier was very friendly and helpful. Got a pretty decent discount for being a first-time customer.
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January 2023 by Kaitlin Goltz
Store was a bit overwhelming just because of how many shoes they had, but being able to try on a large selection was nice. The staff were super helpful and kind.
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November 2022 by Stephanie S.
The discounts and selection of quality brands/products have been declining over the years- I frankly don't know why. I used to love DSW and buy a lot of Coach shoes from them. Now it's hard to even see any good stuff so I go very occasionally only when I have a sizable coupon. This particular location carries mostly low end and not necessarily competitively priced compared to the marketplace. Not just this one, I guess since I moved from Midwest to Portland, all the DSW stores products selection and quality have been disappointing. Very extremely weird given this town makes sooooooo many shoes. Why can't the locals be happily and affordably dressed on their feet in a shoe town? I heard shoes are always in demand for a lot of people here - that they can't afford to have shoes that cover their feet. Mind boggling. I know shoes is a hard hard business, but some will survive and even thrive by doing it right while others are going to lose by making the wrong strategic decisions on where to cut corners and where not to loosen profit. We'll see if DSW will make it.
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November 2022 by Byron Harris
Good selection and decent prices. The staff was friendly. Too funny, the shoes we were looking for were within 20 feet of the front door!
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November 2022 by Christopher Schraner
For such a big store their selection is very limited. And the prices aren’t really any cheaper than buying directly from the various brands own websites. Could be worse but could be a lot better.
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September 2022 by Emily L.
Left the anti theft device on the shoes I bought. Luckily I was able to remove it at home. Not careful, unfriendly on the phone, overall eh experience
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August 2022 by Amanda Doherty
Convenient from Vancouver and great selection of women's hiking and running shoes. My cousin was visiting from out of town for a camping trip and forgot her hiking shoes so we were in a bit of a hurry to get on the road. The store was easy to navigate, tons of cute styles and plenty of size 8s. Saw a lot of cute New Balance (which Gen Z cousin refered to as "Dad" shoes, oops)- thankfully she quickly zeroed in on trendy styles she liked and we were in and out in less than 20 min. She chose a great pair of Aasics for around $50 with the free membership, cheaper than Zappos.
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August 2022 by Roxanne Izatt
I took back 2 pr of shoes I bought on line that didn't fit right so I got a refund and with the refund I bought 4 pr of shoes. I was afraid they wouldn't have my size or styles I wanted. I am so happy with my purchases.
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August 2022 by Pauline “Ladybikerider”
Nice selection of many different brands. Reasonably priced. Friendly helpful staff.
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July 2022 by Daniel Ortiz
Amazing place to shop for the latest shoes asked for Debbie, she is awesome with customer service
