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February 2024 by Helgar Maranafa
Prices are ok.
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January 2024 by Rb (Jay)
Front girl VIV, rude, doesn't know how to operate the cash register and just all round SLOW. Never seen someone so rude. No one wants your hood attitude at customer service!
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January 2024 by Rayan Rameez
As mentioned by other reviews, you'll get treated differently by the color of your skin. Rude and full of attitude by Viv.Don't be upset if you have the IQ of a can of tuna, don't take it out on your paying customers
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January 2024 by Andrew G
I will never shop here again. A store that inconsiderately closes it’s restrooms to it’s customers will not get my business. Even if you are a customer and ask, you cannot use it. I almost peed on their floor.
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November 2023 by Mickey Mishra
=====NOTE: Please read UPDATE Bellow=====What is the point of a physical show store that does not help you locate a shoe in stock?I have had previous great experiences at dsw shoes here, but this visit to the store veterans day weekend had me feeling I was at Delta parks Walmart.It's probably the first time in my life that I went to a shoe store and asked if they could help me locate a particular size and staff declined to help.I have a particular difficulty reading the small numbers on a different boxes of shoes and was hoping someone could help with that but I guess that's not their job anymore.I guess shopping online really is better in all ways than going to a physical store these days even for shoes.I used to enjoy shopping for shoes every couple of months at this location. This experience left me soured on that.It all ended up being okay as I went to the website and found the shoes online for $48 less then at the store location.Maybe security should help out with the sales as they seem to actually be a bit more helpful than the actual store staff.Still, DSW online was ?.UPDATE:Came in on a Sunday.Here is a PRO TIP:1. Go to DSW Online.2. Sign up for the online offers.3. PROFIT!My advice in the store? TALK TO THE WOMEN THAT WORK THERE!Not only were they SUPER HELPFUL today, I was able to pick up my order in less than an hour MIN of Ordering!WOW! Fantastic!This is the BEST way to get $200 Shoes for a 1/4 of the cost online. Even Merrels own Website can't beat DSW shoes source!I have to change out my shoes often due to a foot injury, so I have to buy shoes every other month or so as the soles wear down in crucial areas. And DSW makes it a no brainer!To the Tall GIrl working at the front counter, you saved the day!THANK YOU!
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November 2023 by Sandra M
Nice store, huge selection of dress shoes, boots and casual shoes. They also have some scarfs, sweaters, hats and more.Great area of sale shoes. They carry shoes for all ages and all sizes.Store was clean, and the staff was friendly.They are hiring if you need a job!
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November 2023 by Melanie Calderon
I understand their policy of not accepting returns that have been worn but $100 leather shoes, worn only once, should not look old and wrinkled after one wear. The store manager refused to even look at them. So I called customer service and they allowed me to return them for a full refund as a gold member. Hooray for real customer service that cares, as opposed to some overworked, underpaid in-store "manager" that has to abide by the company policy.
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November 2023 by r e
After going to 3 other stores that did not have the size I needed - I came here and found perfect size (kids, wide)! Cashier signed me up for rewards program with discount.
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September 2023 by Veronica Antal
So many shoes!! Great shoes and easy returns, if you bought the wrong ones!
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September 2023 by Jodi Tappan
Always a great find. Always helpful staff. Always leave DSW happy $ confident & can’t wait to wear my new kicks!
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July 2023 by David Bower
They have a pretty good selection of shoes and a large clearance section at the back of the store . One thing I am tired of is the constant rewards / future sales discount model stores use . Just give us a fair price without all the BS .
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July 2023 by Oodie Ju Bro
I Brought shoes I didn’t even wear outside the store, only to bring them back 2 days later where I was denied a return . The claim was they were worn.That’s BS,and sounds like they’re selling used shoes at MSRP . Unacceptable shopped at DSW for years and won’t be again.
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July 2023 by Kupo L
Always helpful customer service, good prices, large shoe selection
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June 2023 by F
If you’re a black man you might as well not shop here. You won’t be treated with the same basic customer service that white shoppers are given. During my entire shopping experience here, the security guard (bald, wears glasses sometimes) kept pacing back and forth watching me like a hawk. Only I received this unwanted and unjustified treatment. I was the only black male in the store. You do the math.When I went to the cash register the girl who rung me up asked if I found everything okay, to which I replied, “Not really.” She said, “Uh oh” and I told her, “I felt like I was being profiled.” She became silent, ignored my response, and proceeded to ring me up.As for the security guard? He stopped pacing back and forth and “making rounds” after seeing me get on the line to pay. When new customers (they were white) entered the store, he was friendly with them and stood stationary by the door, then began tapping on his phone without a care in the world. No making rounds anymore. Interesting. That was not a coincidence and this location needs to do better. America needs to do better.Attached is my receipt showing the total amount I spent during my shopping trip.Every single staff member in there needs sensitivity training. Especially if you’re a security guard. While you’re watching me to see if I’m stealing, someone of a lighter hue is probably making off with the whole store.
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June 2023 by Deborah G
It's not a good shoe store for anyone that wears a size larger than a 13 in men's shoes.My husband was told that anything larger than a size 13 would have to be ordered.Well, that takes away any spontaneous shopping and buying more shoes for him from this place!
