-
November 2023 by Nat Borchers
I worked with the Ellumiglow team on a sign project for my commercial building in Salem, OR.Justin helped me put together the design (there were multiple!), ordered all the parts, and helped guide the installation process. We had just acquired the building and this was a crucial step in our renovation process.Justin was there every step of the way. He was able to take my vision and make it a reality. He works hard for his clients, communicates well, and is a very creative, thoughtful, and talented business owner.I’d highly recommend Ellumiglow to anyone with lighting needs!!!
-
October 2023 by Ross Dillon
I bought the 5" EL Panel kit and it worked really well...once. Second time I learned (in the dark) that the connector wiring had failed. I contacted Ellumiglow and they replaced the panel immediately. Outstanding customer service.
-
September 2023 by James
My experience buying from Ellumiglow has been perfectly fine, and they are quite responsive to emails and questions, but the item I bought from them, a dedicated electroluminescent panel for astrophotography, is so flimsily manufactured that before very long the all-important wire that supplies power to the light came loose, and no attempt to repair it succeeded. I have replaced it (buying two, in fact, so that I have a spare), but I would recommend they consider making the connection a bit more robust.
-
September 2023 by Blakey
It's simply doesn't get bright enough. And the adjustment dial is too small to make minor adjustments. I never can use this for narrow band flats unless I make them a long exposure. Unless they've improved their product, I do not recommend it. Get yourself a Wanderer Astro flat panel or stay with a tracing pad
-
September 2023 by John Richards
I ordered the Astrophotography EL Panel about 6 months ago to use in making flat calibration frames for astrophotography. I have the ZWO ASI 294MM Pro and ASI 294MC Pro cameras which have a known requirement for a very even light source to create flat calibration frames. My early attempts with a white screen Android tablet were not satisfactory, however the EL Panel kit works very well for both these camera and the flats produced with this kit calibrated my light frames quite well. Highly recommend if you need a nice even light source for creating flat frames. The accessory flashlight/USB power source is also very handy and I often grab it when I need a small light source.
-
September 2023 by Mark Mruczek
Works perfectly for my 3.5" telescope! Would highly recommend this product to any astrophotographer.
-
August 2023 by Andy Ermolli
I ordered a panel, never received it. The company is impossible to contact. No reply to multiple emails or phone calls. I do not recommend doing business with them. The CC hasn't been charged yet but I will be ready to dispute the charge if it ever shows up in my statement.
-
August 2023 by Gromski 412
Impossible to solder. Wire doesn't separate like shown in tutorial video. My questions have been ignored for over a week. Wire diameter too large, but no description was given on website. Custom wiring options on site confusing and not ideal.
-
May 2023 by Leslie Marczi
Had a problem with a product that wasn't working. But, Justin took care of it before I knew it....literally!
-
March 2023 by Kyle Hord
Order a light kit and never received it. Emailed them multiple times and no response. Make sure you charge back with your credit card!Check AliExpress you can get the same stuff for a fraction of the cost, just shipping will take two weeks.
-
December 2022 by Edward Mizzi
Excellent Company: The service I received was second to none, and my order arrived in record time. A shout out and kudos to Justin who helped me with technical and purchasing advice. Thanks
-
September 2022 by Truck Guru
I thought this was going to be an amazing transaction and it started wonderfully until I was sent faulty product, with NO UV COATING and burnt blotches which I paid A LOT for. This product did not last thru first fire up without damage being exposed and drastically changed colors and faded significantly after only a couple weeks...... After understanding what happened they agreed to redo the project and send me out the product corrected. Mind you in order to use this with the cost of wraps and labor this has costed me over $24k in just wraps not including the product cost.... I had remained calm and tried to be respectful in contacting them to get an update but have not been successful in getting a reply... They have ignored texts, voicemails, emails, calls, social media dm's etc.... At this point I am looking to get an attorney regarding this matter....Given I have written exchanges agreeing to make it right....At this point I just want a refund as this has been a headache I do NOT need........No product replacement has been issued to date....
-
August 2022 by Chris S
The company has inferior customer service and once a sale is made they intentionally ignore the needs of their clients/customers. We received a faulty product that only worked momentarily. They did all they could to avoid a possible return or to honor any warranty related to inherent design or production flaws. We found Technolight (a competitor) to be a much more professional and friendly vender. If your looking for an EL product I would look their first. However, If your looking to build a sign or project that doesn’t necessarily illuminate then you’ll find the perfect inverter here.
-
July 2022 by Chad Denton
Well, first I hope Justin is OK. But after reading these reviews, it sounds like the show fits. It’s been 1.6 months since I paid and have received NOTHING. No product. No Tracking. No Communication. No return communication. I have called and emailed 10-15x + with NOTHING.Justin was always super nice and helpful, until he got my $$$ it seems.Starting Fraud Claim Now! Buyer Beware! And to think I was just about to drop Thousands w him!
-
May 2022 by Kim Heidel
After being sold a product that was supposed to be cUL approved, I received a product that DID NOT have the certification that was promised. Customer service started the process of having me return the product back to them of which I did, so I tracked the return to confirm they did receive it, but no refund issued. Numerous emails now sent and a phone message left because they have an answering service that makes you believe they are busy assisting other customers and you are always prompted to leave a message. However, no response back from anyone at this company. I have even used their website to message them with the same unfortunate result of no reply. Hands down the WORST customer service I have experienced from a company and I would highly recommend avoiding this company at all costs. It may work out for some buyers, but if you ever have issues with your product, you will see numerous reviews sharing this same negative feedback on their experiences. I to may be forced to take legal action to recover a product that was paid for, now returned, so I've lost both the product AND the money I paid for it. Extremely disappointed and would not recommend this company to anyone.Edit: I did finally receive my refund. However I never did not get a return phone call, nor did anyone respond to my emails regarding the processing time, etc. on my refund.
