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March 2024 by Arun Kumar M.
These people will not answer any calls nor they give any call backs. They will not send you any email confirmation after I have returned the vehicle and there is no point of contact at the least to contact them and ask what's happening. Last time they tried pinning it on me that I haven't returned the vehicle on time and that's the reason they haven't returned my deposit yet, in fact, the real reason is they are not working to be frank. At least they would have sent me an email right if that was the case. No, they did not because they are not working, I think they picked up the vehicle from the street when I called them and to cover it up they pinned it on me that I haven't returned it on time. But this time I got all the proofs, photographs, time stamps, and everything and I am gonna proceed legally. I have returned the vehicle some 12 hours before the scheduled time. This is not at all fair. This is the fourth time the situation happened. I am not gonna loose my security deposit and my mental peace worrying all the time whether I am gonna get my money or not. I am an international student here at PSU and I'll never use Enterprise in my life again and I'll not recommend this to anyone. This place used to work fine when DeShawn used to work here. I very much agree with Susan who gave review below. They don't work at all at SW Pine Street.
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January 2024 by Rachel Heller
I had such a great experience at Enterprise because of Shora Shahryar. She was so kind, helpful, and a pleasure to be around. I appreciate her amazing service!
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December 2023 by Susan G.
These people will not call me back on my receipt after I rented the car. The rental "management" department won't answer their phone either. It's impossible to get help with my receipt. I will be traveling to Portland again soon and I can assure you I will not be using Enterprise again. Anywhere else either! Their "management" department number is 503.572.7976. Try the number, they never answer.
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December 2023 by Debbie M.
I worked with DeShawn to rent a car when my vehicle was stolen. He did a great job of finding a car that I could afford to drive. He made sure it was going to be a good fit for me and my budget. I highly recommend working with him.
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November 2023 by Betty Trinh
This place was only a few blocks from where I was staying in the Pearl District. The door was locked, so a customer let me in. And I in turn had to let a couple in. The check in process was quick because I preregistered. The staff was friendly and helpful, which was the best part. The spiral staircase down to the garage was narrow, so it would be a struggle for someone with bigger luggage. There is no elevator. The inspection process is thorough and they don't rush you. They explained things really well, which I appreciated. The only thing that would have been nice was to have a quick start guide taped to the dash because I had never driven a push button car before and took some time to figure out how to start and stop the engine. Luckily they don't rush you out of the garage, so you can take your time with luggage and adjustments.
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November 2023 by Kenneth Novenstern
We had a problem with our first car. When I called and spoke with DeShawn, the Manager, he said he would have a car ready as a substitute. When we got to his Enterprise branch, he did everything he said he would. I greatly appreciated DeShawn’s thoughtfulness and follow through.
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October 2023 by Robyn Hutchison
Everything went well with our recent weekend car rental. Quick pick up and return, clean car, and friendly service. Grateful for such a great team!
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October 2023 by Rosa M.
I very highly recommend this property. Eric (that is the name he uses as he says people have trouble with his name), the Manager and Brian, went above and beyond to assist us. We had a situation that was stressful, but they handled it for us, and relieved all my worries. Our pickup of the vehicle was so smooth. When we come back to town and need a rental car, this will definitely be the only place we will come. Thank you guys. You Rock. The vehicle we had, was very new and drove beautifully. Such a wonderful experience.
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October 2023 by Troy
Probably the best car rental experience I've ever had, from solving our dilemma to processing the rental; the process was smooth and straightforward.DeShawn and Brian saved our excursion after our original rental company choice fell through. Because of them, we were able to make some amazing memories and had one of the best roadtrips ever.Enterprise, your team deserves a raise.
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October 2023 by sheila trevitts
Brian and Deshawn were awesome, they rescued us . Got us into a car as fast as possible. Will be using the wonderful services in the future. Thank you both so much
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September 2023 by John Terry
We were graciously upgraded to the most perfect vehicle we could possibly want to tour the Oregon coastline and when we needed particular assistance, DeShawn Mitchell was right there to provide it like a professional. Very cool service thank you so much
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September 2023 by Michelle Jacobs
I’ve rented from Enterprise in the past with good experiences but I would not rent from this location again. The interior of the car was not cleaned before it was given to us (unfortunately we only noticed this after we left the location) and it was given to us with an empty tank of gas. They had also put new tires on the car and forgot to reset the tire pressure sensors which resulted in a warning going off, although thankfully we were able to resolve this ourselves.At pickup, there was no one at the office desk so we went down into the parking garage as instructed where there were 3 employees. 2 completed ignored us but the third was helpful after a ~10 min wait (as he was doing all the work at this location).Upon return (at a different location), we informed them of the issues and were told we’d get a call about a potential discount but there was no follow up and we were billed the original price.
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July 2023 by Alicia Quiles
I have to say Rachel, you're inspiration. You were in a dress and high heels cleaning a vehicle to help keep the business moving forward .God bless you, and thank you for your example , commitment, and dedication ? ❤️
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July 2023 by A L Zettervall
I was a little hesitant to use Enterprise after a terrible last time experience, but both the branches in Portland, thank you Shora, and Eureka provided excellent service and Shora in Portland set me up with the perfect little car.
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July 2023 by Roni Walling
Bad customer service, they don't call back...overcharge after quoting a certain amount ended up charging more than the quote
