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January 2024 by Pilar Montejo
I frequently use cars from this Enterprise Rent-A-Car branch, and they have always fulfill their promise of cleaning and outstanding services.Even when there have been issues beyond their control, their staff is qualified and have been able to resolve issues in a professional and satisfactory way.The staff in this branch offers a service beyond my expectations.Highly recommended.
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January 2024 by Keoni Latimore
Workers went out of their way to give me a 4wd vehicle when weather was bad even though my initial reservation was for 2wd. The most friendly car rental staff I’ve met. Only downside was a 400% markup on the rental options, which is the fault of the company as a whole. Corporate America and price gouging
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January 2024 by Balthasar Batzorig
Staffs are very warm, friendly and knowledgeable
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November 2023 by Jim Williams
I called to see if they had a suitable-for-moving vehicle very last minute and the agent on the phone was very helpful, quick and fair in guiding me to the right vehicle at a good price. Maric (sp?) helped me when I arrived in person and got me situated and on my way quickly and with good spirit; customer service was outstanding the following day as well. Typically I'm cynical about car rental processes but I actually enjoyed my time (which was brief) working with the staff at this office. There was a problem with the car but that, too was handled efficiently and professionally.
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October 2023 by Lynn R.
This location is the best! The employees here are consistently across the board, friendly and helpful. I even got upgraded from an economy car to a hybrid brand new minivan. It was fun to try this vehicle out and it had a great gas mileage. I ended up having to use the car for a few extra days and the process was so simple because every day they would send me a text message asking me if I wanted to modify my rental. It instantly calculated my new charges and I was set and I didn't have to worry about constantly changing the date of my return . It's nice to go to a place of business, where they actually want your business and you look forward to seeing them because they're so kind!
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October 2023 by Clayton Conway
I have been coming to this Enterprise for the past 5 years and nearly every experience is excellent! Most recently I had rented a car for a weekend trip up north and chose a full-size car. When I arrived, the first car that was offered to me was a little smaller than I needed, but Brad could tell I wanted a little more space. So he helped find me another vehicle to accommodate my trip, continuing the trend of great customer service. I highly recommend this location to anybody living in Downtown Portland that needs to rent a car. Thank you!
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September 2023 by Abby B.
The location had very friendly staff and they were super efficient. Our car was clean and took us everywhere we needed. Highly recommend this Enterprise!
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September 2023 by Griffin DeWitt
Scheduled a rental for two days through the exotics side- showed up and was told the car I rented was not onsite, but I could "upgrade" at a discount to another vehicle for about double what I was paying, or wait an hour and a half to get the car onsite. The owner says they tried to contact me, but left no message or email and I have no call history. Wasted my money to get to the rental location, and further wasted my time and money by making me look elsewhere for a rental. Completely unexceptable for a "luxury" service.
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September 2023 by John Hirsch
In my many years of travel, experience has thought me that Enterprise is the most professionally operated auto rental agency. It’s been 5 years since I last rented and we were no offered a briefing on how to operate some “hidden” devices: 1) when it rained, how do you vary the speed of the wiper; 2) where is the switch of various configurations of the front lights; 3) how to open the truck, same with opening the door for gasoline. Plus, in the interest of safety I can’t imagine you not furnishing “blind spot” indicators. When I gave this feedback to the local manager, he gave me 25% off the rental, i wonderful surprise.
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September 2023 by Sonia Gainey
Vehicle was not cleaned properly prior to my scheduled pickup. However, BraD to care of the problem and made sure I was a happy customer. Excellent service recovery.
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July 2023 by Jen Redden
Employees were very nice we were surprised with an Audi! So that was fun. The location is perfect if you’re staying in downtown Portland. We walked from Hotel Lucia
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July 2023 by Bradley R. (Honeybucket)
The process to rent is very easy on the app. There are no hidden fees they throw at you last minute. If they don't have the car you are reserved then they give you an upgrade at no extra cost. All the people there are very nice and inviting and make the whole process quick and easy. If you need to drop of the vehicle any where other than the original location there are no questions asked and they process it the same way.
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July 2023 by Linge
Customer service was AWESOME! Very polite and very helpful. Loved that they were willing to get me and my family a car on such short notice. Keep up the great work guys
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July 2023 by Carol Ross
Absolutely the best experience I’ve ever had with a car rental company!!The service was fantastic, the whole team there were friendly and professional. I definitely recommend the Enterprise Location on West Burnside in Portland.
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June 2023 by Sean Fromme
Great place great staff they were very helpful. I came in to rewrite my car contract after driving my vehicle for 30 days. Originally I got the vehicle in Canada and the enterprise had to coordinate with the Canadian enterprise and everything went very fast and smooth. I really appreciate their professionalism. Olivia was very nice and accommodating.
