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January 2024 by Evedekeya E.
I recently visited Evo as well as used the online customer care! I can't tell you how impressed I am with both the online service and in store help that I received! I had inquired about some different gear to ensure that it is correct for my set up. The online service had given me guidance and answered all my questions, I proceeded to visit the store to complete my purchase and get help with installing. I was prepared to pay for the item, however, I wish that there was a sale or coupon I could have used. Either way, the service alone was above and beyond and I was able to get everything that I needed. I appreciate the team at Evo!
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January 2024 by Ron A.
An update on a previous 5 star review. I took my daughter in to get a snowboard, boots and bindings. The person we worked with was maybe a little less experienced than the other salespeople I'd worked with. In any case, the boots turned out to have been 1/2 a size too big once they stretched out after maybe 20 hours of use. We went back to Evo and they worked with us for, honestly, two or three hours to make it right--first trying to see if the original boots could be altered in some way. In the end, though, nothing worked and they took the boots back; my daughter got the proper size in a different brand that was slightly more expensive. We only paid the difference. The best customer service I've ever experienced--except, maybe, SVS (the loudspeaker company), which I've only dealt with online. This kind of service from a brick and mortar store is as rare as hen's teeth, and it starts at the top: you don't get this kind of consistent service unless it's in the company's culture. I wouldn't think of going anywhere else at this point.
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January 2024 by Jinny
I was in Portland on a trip hoping to find some ski/snowboard gear and John B. was super attentive and knowledgable! He knew everything there was to know and as a beginner trying to get into ski/snowboard, it was super helpful to have him guide me through the store! He knew everything in regards to the products and he was kind enough to explain each and every item that I was curious about, along with answering all my questions I had in mind. I’m so grateful to have come across Evo and John and hope to visit the next time I’m in town! Thank you Evo & John B.!
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January 2024 by Mike Kwon
I was in Portland and decided to drop by Evo and it was the best decision I’ve ever made! John B. was incredibly helpful and I hope that Evo appreciates him and he gets recognition for what he does because he truly was amazing! I hope Evo doesn’t lose a great employee like him. He knows all there is to know about snowboarding and he helped me out the entire time I was there. He was truly dedicated to his customers and he was patient as well. John B., hopefully we get to see you at Evo the next time I’m in Portland!! P.S. hoping you can manage a Evo store in OC in the near future ;)
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January 2024 by Matthew Connor
Michael helped me quickly get ski boots, bindings, and mount them up on a pair of skis. He was awesome to work with, listened to my skiing needs and skills, and offered great recommendations for boots for me. Excellent service, helped me dial in a pair of boots and helped me make the right choice for me. He was great to work with. Would absolutely recommend buying here at Evo!
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January 2024 by Wayne G.
Visited EVO for the first time, and realized I had missed something special in Portland for a long time. I got a tune up of my skis and bought googles. The ski "tune up" shop was well organized, with easy to understand packages and helpful people. The store has the best brands and highest quality merchandise (all style of Oakley googles, for instance), and the staff seems very experienced. When you walk in the door, someone is there to help you. So if are super experienced or are just learning, I'd highly recommend evo.
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December 2023 by Alison Seelbinder
Went there just now to get boot fitting done. We got lined up with Fisher and he did an amazing job! Very professional, knowledgeable, friendly and funny! I highly recommend anyone wanting to ensure their ski boots are right for their feet to go there and have him assist you!!!
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December 2023 by Lindy
I came in for a remold of my ski boot. I had Mia as my staff person to assist me. She was extremely knowledgeable and solved my boot problem which was because I have a narrow foot and could lift my heel in my boot. She cut and formed a patch on the outside of my inner boot which solved the problem. I am so grateful to know Evo hires such professional and talented staff as Mia. She has years of experience and Portland Evo is lucky she joined the crew. Thanks Mia !!!!!
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October 2023 by Patrick Hultgren
Brought my son in for ski boots. Eli spent the time needed to find the pair that fit. Much appreciated.
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October 2023 by Kevin Quan
I always come here to get my skis serviced and to buy apparel / equipment. Love it here. Everyone’s super friendly and helpful.
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October 2023 by Megan Erspamer
Eli was incredibly knowledgeable, kind, and patient in helping me select my new boots! Top notch. He brought out several options for me to try and was a great thought partner in making a final decision. Highly recommend!
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August 2023 by Jeffrey Siefman
Tyler and the Bike Shop Crew were amazing. I selected Evo initially because I had heard good things, they posted their prices on the net, and they were reasonable. In the end they were amazing and didn't let me buy services I didn't need. The bike proved difficult to fix because of issues getting parts. Despite the hurdles they were able to get it done and done well. While it was in progress they made sure my wife had a bike to ride if we needed one. The crew was great. I certainly will be taking all my bikes here from now on.
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August 2023 by Elisabeth Allie
Evo is so wonderful! I had a flat tire and a ride I was supposed to go on at noon. I called at 10 am and they had me come in, immediately replaced the tube and got me on my way for under $20. I’m not much of a bike rider (obviously) but they were friendly, helpful and QUICK!
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July 2023 by Libby White
I bought a mountain bike from them recently and they were so incredibly helpful. They went over all the options thoroughly and I never felt like I was being talked down to. Everyone is so kind and welcoming that I will definitely shop for all my bike parts and accessories from here!
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June 2023 by Danny R.
Beautiful building juxtaposed to the daft staff. Evo should invest in training the bike shop. Why is it so vastly different now than a few years ago? I used to feel confident getting my bike tuned here, but based off my questions to the person intaking my bike, there's no way I'm trusting my money and bike with these people. It's always hit or miss getting assistance in the winter. I made a boot appointment on 3 separate occasions, only to be told the time of my appointment would be pushed back 1 hour, then it was 2 hours. They focus on the upsell, not what is best for the customer. I don't recommend dealing with the tune shop in the winter. There were a couple awesome people that assisted my partner with rentals, but one nasty woman was constantly talking smack about snowboarders, which if they weren't an employee, then maybe it would be funny? I miss what this place used to be.