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December 2023 by Sam Briggs
It's honestly amazing how aggravating it's been to use this facility.1. My unit was broken into through the chicken wire that makes up the ceiling of most units - the tin snips used to do it were even left behind, as shown in the picture. When I called the facility to report it, I was told I was the 21st(!!!) person to flag the break-in. They never sent out as much as an email to notify their other customers that their units may be compromised. They only have security cameras by the elevators so they also had no footage of any of this occurring. I was also told that the units were being resecured, but the tin snips and cut wire were still there on the day I moved out a few months later. So know that the units are easily broken into by climbing above the door and cutting the wire, and even if this happens to your whole floor of the facility you won't be notified.2. I took time out of my work day for a scheduled appointment with the staff to facilitate a move between units at one point. I wasn't able to find a staff member onsite until 45 mins after my scheduled appointment time.3. There are only two carts available for use for the whole facility, which are also only available when the facility is staffed. This should be during the posted office hours, but as mentioned above, this appears to be wildly inconsistent. As such, they are either always in use or otherwise unavailable.4. The elevator doors try to close pretty quickly after opening, so if you're wrestling with large furniture, you'll also be wrestling with the elevator to get them upstairs.I have more complaints associated with the facility under previous management, but the summary is that I'm really not happy with how they've handled break-ins, and even when it's business as usual I've faced one headache after another in my dealings with this place. Find somewhere else to store your things.
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December 2023 by Jeff Browning
Very clean and maintained location. James in particular went above and beyond in helping me resolve an issue recently with my storage unit that required several phones calls. I really appreciate the individual attention and customer service he provided. A recommend location for close in Portland storage.
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December 2023 by Maya L.
Honestly I don't recommend. Service and trying to speak to someone has been a pain, I have tried and left voicemails and don't get a call back
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November 2023 by RJ Sheperd
AVOID THIS FACILITY.After being purchased by Public Storage (another faceless corporation), this corporation knowingly rented units on all floors to a crime ring that stole tens of thousands of dollars of goods. No one has been notified of this burglary, and I myself had thousands of dollars of goods stolen. They rent to people with stolen/no ID, and are basically giving criminals an open license to steal your belongings.Don't be like me. Find a place that will:A) Actually check that the person who is renting is who they say they are.B) Will actually keep your belongings safe.C) Will provide reasonable insurance for when your belongings are stolen.
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September 2023 by Katelena Hernandez Cowles
Super happy with my space here - 24 hour video surveillance, easy set up process, great easy app for access and payments, easy truck access, and super-nice service. James and Justice are the best! Located just where I need it, too, nice and central, and easy to get to.
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September 2023 by Michael Crenshaw
Being new to the area I was looking for an affordable storage unit and I found this storage facility instantly on Google maps. James the front service representative was very helpful in getting the perfect size storage unit for my needs. I highly recommend anyone who needs immediate storage to come talk to James at this location.
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September 2023 by Landon
In the past I have used seven different storage places in Portland and since Public Storage took over Central Storage it has increased my satisfaction and my confidence that this is probably the best storage facility in Portland the allow us to use the bathrooms and unless you're in their office talking with them they leave you alone it's clean it's safe and conveniently located near the max and Southeast and downtown Portland
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September 2023 by Mustapha Amado
Great place & even greater staff.James is an amazing dude & was able to make my transfer quick & easy.
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July 2023 by Audio C.
WOW! New management rocks, thank you Erin!I had a space here for years and I was walking in to give my notice because the service and all the nonsense going on in the building were just too much to deal with anymore.As soon as I walked into the office everything was different! Clean, upbeat new onsite manager with a great attitude that was on top of the situation. I instantly felt better and decide to give it another month. Since then the entire environment has changed. Carts in the building. Everything is how it should be. Always someone onsite - 7 days a week! Plenty of parking and there's always room inside the building for loading and unloading.Thank you Public Storage and especially Erin for your can do attitude and hospitality!G
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July 2023 by Mark Surbaugh
3rd purchase in short time. New owners won't take payment over the phone. Can't wait to move my stuff out
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June 2023 by Katherine Williams
Good storage major issue with the office lady locking up the bathrooms during business hours and keeping them unavailable I guess due to what she explains as a homeless girl that's a tenant that uses it too much. Apparently we all suffer for that very irritating I can't tell if it's laziness or profiling customers but she will go out of her way to lock the up for good or stick an out of order sign on them most the time especially when homeless people are present. She made it clear to me in the office one day she locked them on purpose everytime certain homeless people showed up. Unprofessional. Unfair to other customers, why do we have to pay. Just ugly.
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June 2023 by Barrett M Barker
Lots of theft, and security is literally nonexistent. There are only cameras -- My unit was broken into, like many others here.Hours are frustrating -- access is limited to 7am-7pm, and if you're caught inside after 7pm you are locked in the building and the police get involved, according to a new memo posted. This policy is probably due to...theft.It's also in a sketchy area with some colorful individuals shuffling around like Portland zombies; beware if you park your vehicle exposed on the street if it's busy here. (The garage only holds 2-3 vehicles at once)The silver lining is that I have had positive interaction with the employees that I've encountered - they seem nice.Aside from all of that, they'll hold your stuff in storage just fiiiine.
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June 2023 by Phil Long
This place was taken over by Public Storage, and the new rental agreement requires you to opt out of their insurance, which you must do in person. I feel that this is unethical.
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June 2023 by Lenhardt Stevens
Sad. When we moved in the manager was super on it and the business felt like it was in capable hands. By move out the office was closed during its opening hours and customer service was lousy. I’d only use this place as a back up.
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June 2023 by Skylar Auel
Had a unit here for years now, price keeps going up but it's still been good to me.
