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November 2024 by Hugo Medina
Staff was friendly and understanding. I can tell they where having issues with a tenant but the team handled it great and maintained a level of empathy that was great to see. Good job?❤️
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November 2024 by Joey Coons
I’ve had nothing but issues with the Public Storage, on 122nd and Division, since day one. I first rented my space in mid August 2024, button actually start moving in until beginning of September. When I first started moving in, I had a couch that I was trying to get up to my unit on the second floor, but the elevators shut down for night before I could get my couch up to my unit. My friend who brought me and my couch in his truck, had already left. So I had no choice but to leave my couch, with my dolly, in the elevator with a note on the door. The next morning before I could make it in to take my couch to my unit, I got a call from Public Storage saying that my couch was there, but my dolly had been taken. They said they had surveillance of who had taken my dolly and would be issuing a write up, but unless I wanted to press charges, there was nothing more they could do. My dolly was more of the frame of a garden wagon, but it was extremely sturdy and extremely useful. I decided not to press charges for that issue, but three days later I got a call saying that the lock for my unit was found on the ground. As of posting, I have not filed the police report or filed an insurance claim yet, but I’ve been insured that there is no time limit. Due to scheduling conflicts and chaotic situations I have not been able to go through my unit to find everything that’s missing, but there’s definitely a lot missing. Then today, even though I called at the beginning of the month, letting them know about some Credit card issues I was having, they sent me a notice saying that they were going to be foreclosing on my unit. At the beginning of the month, I was assured that they wouldn’t foreclose on my unit and would give me adequate time to pay both October and November’s storage fees. The lady I spoke with today was extremely rude, had a very aggressive tone, and was just all around unpleasant. I think she had claimed she was the manager, but I’m not 100% sure and I cannot remember her name. All I know is that if I had the means and the time to change storage unit locations, I probably would.
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November 2024 by Mason Mongold
Erin and James have been absolutely amazing in assisting us with our needs. Super friendly and very efficient. Amazing!!!!
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October 2024 by Catherine Kelloff
Everything was so easy to sign up! The gal found me a better unit while we were on the phone!
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October 2024 by Tamimi Moya
fast and efficient
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October 2024 by Alex Rodriguez
Great customer services ,very helpful
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September 2024 by April E
Robert @122nd was a great help with paying my bill and great customer service in general. Answered all my questions and showed us more units. Great experience :)
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September 2024 by Ionic Estate Sales
Good times!
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August 2024 by Bells Craig
James was a delight to work with. They showed me the units and explained everything. It felt safe and warm and inviting. Totally recommend ??
Robert and Alina were both super helpful too! Everyone who works at this location is amazing. Thank you??
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August 2024 by Jason G
We have been almost over once and fully robbed once of our unit contents. This is pretty standard for this location. There are many people in need around this area, including a street encampment that has lived on the side street next to the auto garage for more than the two years we have rented here. We regret it and the company pays their staff not enough to care since they are also a human-less conglomerate, so it wouldn’t be a stretch to suspect an inside job. Run away, don’t walk, unless you are weirdly in need of being robbed.
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August 2024 by Kenny Burrell
Earin was great realhelpsul
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August 2024 by Andres Cob torres
Good service
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August 2024 by Jesse Smith
These guys are helpful and very professional!
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July 2024 by juan galvez
I recommend that you guys this stores these guys help me a lot thanks thank you awesome Gianni and James
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July 2024 by anthony matney
I can not recommend anyone to use this place ever. If I could give it less than one star I would. Not only was our storage unit robbed not once but twice, they have changed ownership so we will now probably never see that insurance money. There is literally insulation falling off of the front of the building. You try to get help during business hours nothing. They now apparently don't have carts that you can use. And every other month they seem to be raising the rent to make it less and less applicable to stay there. It is the worst ran business I have ever met and I hope they go bankrupt, not out of malice. But so they can no longer be open in order to scam other people like they have scammed my spouse and I.
