-
March 2024 by Andrea Willard
They had issues just delivering packages on time. When they finally got it to me, the package was wet. This is the second package they had delivered that had issues and damaged
-
February 2024 by Aadam Hammond
I love these people.
-
January 2024 by Joe Spence
In and out quick,employees were all helpful and friendly while dealing with the new guy at the facility...
-
December 2023 by Madelaine “Mads” Schmidt
Consistently send the wrong type of pickup when using the online tool. Then when you call you get sent through several representatives to get to someone who can actually help you. Fedex freight is a joke.
-
December 2023 by Damon Jeffrey
They were super helpful. Really easy to do will call. Really friendly staff
-
October 2023 by Elsa Guerra
Drop n hook loads easy
-
September 2023 by Tim Rea
No problems picking up shipments. Depending on time of day, the wait might be upwards of 20 min for the dock crew to bring your shipment out. No real clear instructions from anyone, just make sure to go inside to the window and have your tracking number and ID
-
July 2023 by Julie G.
If I could put a minis 10 rating I would. Package was not delivered, was informed attempt made but no knock on door, no package left. There was no signature required so shouldn't have been a problem to deliver. Called in and spoke with Astian who gave excuses and refused to transfer me to a supervisor. Spoke to Julius who justtold me to contact shipper (how shipper can control the delivery drivers of fed ex I have no idea). Tx to mike who just gave more excuses
-
June 2023 by Vladimir Kolombet
Kept on putting me on hold for 10 minutes at a time. Until they completely just started hanging up the phone on me. Some quality service ?
-
June 2023 by Michael Dowsett
Usually my go to for freight shipping. Speed and price are fair. They have never damaged any of our freight. I will continue to use them.
-
March 2023 by Jacob Carter
Helpful with getting me the information I needed regarding pick-up times for freight. Didn't take them more than 30 seconds to reference my information and relay the info I needed.
-
February 2023 by Jean S.
The driver leaves the packages up by the main road, he has trouble getting his truck down to our house, other drivers like UPS and Amazon(who drive big trucks) can back their trucks down the driveway and deliver to our door, but the FedEx driver can only walk halfway down our driveway so they are still out in the weather. I had to carry two 25lb packages from the main road to our house. FedEx is the worst delivery service
-
December 2022 by Becky H
Time to restrusture your processes. I understand busy--what I do not understand it complacency and cover-up. After being 3 weeks late with my shipment, and after multipe calls and chats from me trying to locate the shipment, the shipment was located in the NE FAZIO portand oregon location where it was all along. The Center Manager for this location was rude, unapplologetic and not even willing to accept any responsibility for the failure of their processing, the failure of their tracking and the failure of their personnel. Horrible consumer relations. Deplorable customer service. USE UPS at least they are accountable for their sevice.
-
December 2022 by Becky Hunter
NE FAZIO location--you have horrible customer service! They were 3 weeks delivering and they had the package at their location all the time. The people on the phone were all overseas and could noy locate any information. When I asked for a supervisor--they hung up--3 times!!!The NE FAZIO location in Portland has been absolutely insolent. I tried to call their customer service location in Boston and they just directed me back to the location in Portland OR on FAZIO drive that was the problem to begin with.The Center Manager is rude and made me feel like I was hie subordinate employee or something. When a person/company pays to have a product delivered, the assumption is that the product will be delivered safely, ontime, and without incident. Yes things happen--but in this case Fed Ex had the item at the location and just never got around to delivering it--and said they did not know where the product was? Horrible!!!!!
-
July 2022 by James Chavez
Management is fair but there is a lack of respect among the other employees
