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October 2023 by Ap F.
This place is a nightmare Everytime I have to use this service. Incompetent staff. Just now I waited in line for 30 minutes for something that could've took 5 minutes to complete and I hat to walk out of there.
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August 2023 by Reef Younis
Came to collect a package, hours says it’s open on a Saturday 10am - 6pm. Here it is at 11.30am, closed.
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August 2023 by Myla Aronson
Fed ex can’t hire enough people to staff their store so the store closes for 30 min for employee break? This is ridiculous.
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June 2023 by Raymond Yu
Awful service. The clerk there is always rude
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June 2023 by Casey H.
I don't know why employees have to seem so miserable. I came in asking about printing services and they just couldn't be bothered to explain anything. Made me feel stupid to be honest. Not everyone is familiar with different paper stock size and weight. Maybe be more informative and helpful instead of acting like I'm burdening you.
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April 2023 by P A.
The store employees are helpful and friendly--but FedEx does not back them up with good service. I paid $47.55 for an ENVELOPE to be delivered on 4/7.The status messages from Fedex went from "early" to "on time" to "delayed." My envelope was delivered 4/10. I didn't need to pay $47.55 for that.To reiterate, FedEx gives extremely poor service to non-business users. This is not the first time I have paid a premium for faster delivery, only to be seriously disappointed. USPS has my business from now on. The only thing I can say negative about the employees is that they should advise customers like me to save their money and go elsewhere.
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March 2023 by David Joel Kitcher
Just had the worst experience at this place. I was in there packing something for over 20 min on Saturday. They even let me use the packing tape. When I went to ship it they said it was 2 minutes after 6pm and so the till had closed. Will have to wait til Monday they said. Neither of the two employees would budge. I had to buy the packaging I used but they wouldn't let me ship anything. Avoid this Fedex.
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February 2023 by Lavonne AckridgeJordan
Went there to try and mail something to a P.O. Box was in aware “they didn’t do that” but come to find out they actually do with smart post I was treated horribly called names and given the finger by “Travis” and “Sherman” I had to call cooperate and the police to file a and a false police report I have recorded videos of the whole thing some kind woman gave me her information and was a witness. Wouldn’t recommend.#BlackLivesMatter
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November 2022 by Erik M.
Travis the manager of this store is an incredible employee. He did not do anything special, simply operated the store and helped customers with kindness and incredible customer service.
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October 2022 by Kelly Bronson
This FEDEX location used to be helpful with a great staff. Ever since the pandemic, most of the workers are barely there even for the pay check. I have gone in there twice at about 20min before close. There has been no other customer in the store and the worker has already changed out of their clothes and are in street clothes. Both situations I had a deadline and nicely asked if I could have 4 pages, very uncomplicated laser 8.5x11 papers, that I had emailed 4-5 hours ago. Each time the worker tried to tell me they had a 24 hour turn around on printing and that I could come back the next day. Really? It takes the same amount of time that it took to say that as it would to just print 4 pages. The worker had the nerve to roll their eyes and huff when asked if they could please do it before close. Come on FEDEX. The labor market isn't good, but find people with more than just a pulse. This is the type of worker that is going to decide one day that they don't want to come into work and will quit without giving you any notice. I go to the Tanasbourne location now and they are professional, helpful, offer customer service, and are everything your location used to be.
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October 2022 by Megan Dubay
Came in to see if they had a document tube for printing after buying supplies from another store. First the employee was rude, then followed us out the door and accused us of stealing. We explained we bought the stuff from a different store and had walked in with it and they were sarcastic and didn’t believe us. Seriously, it’s a downtown location, how unrealistic is it that we were walking with our stuff? I even mentioned I had the receipt from the place I bought it!
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September 2022 by Dan White
Honestly, never had an issue. It’s a FedEx. You can ship things there. Seeing some reviewers here reviewing the printing (formerly kinkos) side of the location here but no experiences there. Seeing other reviewers reviewing the whole company of FedEx here and that’s not at all what this is for, y’all.
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July 2022 by Brandon Partridge
Door locked but still conducting business after hours. This location no longer stocks paper that you can purchase.
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July 2022 by Jake Brownson
Just shipped a heavy package here, Travis was delightfully helpful and friendly. I normally don’t look forward to shipping things, but this time it was great. Thanks Travis.
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February 2022 by Jenka Kravets
I think there is package theft at this location. The packages just disappear into thin air. There is no accountability at all. I do not recommend using FedEx at all when shipping to this location.Update:This location steals packages. People working here refuse to give receipt when shipping.Next thing you know, the package is missing.
