-
February 2024 by Richard Ames
The price was honest and affordable. I didn't have to wait too long. I recommend Firestone on Sandy. They're helpful and did a good job with my car.
-
February 2024 by Cristi Poaha
A gentleman named Adam was so nice and got 2 sensors fixed on my tires and also notified me I needed a new battery which I knew it was soon. I needed one and I was suprised that he could put in a new battery for me. I had no idea Firestone did batteries as well that is amazing. Adam was great and his customer service rocks. Thank you Adam for all your hardwork. I so appreciate it.???
-
February 2024 by Laura G.
What a wonderful experience. Everyone I came into contact with was friendly, and polite and incredibly helpful. I know nothing about cars and they took the time to explain everything to me that was wrong with my car. I needed emergency work done on my car and they fit me right in and had a quick turnaround time. I don't live in Portland, but I would absolutely give them my service again if I could.
-
February 2024 by amanda sargeant
The lack of communication at this location in particular is absurd. My first poor experience with it was last summer when I took my car in for scheduled services. I was told it would be ready later that day and they would call for me to pick it up. Half an hour before they closed I hadn’t heard anything so I called them. Apparently they had to order parts and it was going to take several days for them to be finished. But I had to seek that information. I told the front desk person that this is my mode of transportation to work and a heads up that I would not have that would have been nice. She seemed baffled that I was annoyed. When I finally got my car back a week later, they hadn’t even topped off my wiper fluids. I had to go back for that.Today I took my car in for routine stuff- oil change, wiper blades- and a vehicle inspection since my car had done something strange that I wanted checked out. They said it would be ready later today and they’d call me. This guy calls me 20 minutes before they close saying it’s ready. I said “ok I’ll be there soon” and he says “I’ll be here until 6” and slammed down the phone. Um, sir? You call me 20 minutes before you close and expect me to get there how? YOU HAVE MY CAR. I had to pay double to get the quickest Uber. When I got there with 5 minutes to spare, the guy was rude, didn’t look at me, didn’t introduce himself, and didn’t offer any information about what they found on inspection. I had to ask about it and he had to look at his records to find out what they did. Which makes me wonder if they did anything at all. I haven’t had this experience at other locations, and I’ve been going to this one out of convenience. I won’t be going here anymore, and I’d advise you all to steer clear.
-
February 2024 by Natalie Gardner
They were able to swap over my seasonal tires during the snow storm same day when no one else would. Thank you!
-
January 2024 by Gerry Raban
On time and great service
-
January 2024 by Jay Freedman
Had a flat tire and drove here to have it replaced when it was snowing and maps said it would be open....and it wasn't
-
January 2024 by E Parnon
Took good care of me in a timely manner and even applied coupons to save me money. Excellent service all around. Thank you, Ian and Brandi.
-
January 2024 by Terris Harned
Made an appointment for a simple oil change at 3pm, they told me it's going to take 90 minutes because someone else is ahead of me. What's the point in making an appointment if they're not going to be ready for me at the time I arrive. Firestone clearly doesn't value my time.
-
January 2024 by Craig Skinner
I purchased tires online, to ensure they would be in stock, booked an appointment for a routine mount and balance, and dropped off my car early the day of the service. I was told it would only take two hours. I decided to leave it with them, but called and stopped by the shop to check on my car a few times during the day, each time it had not been touched but I was reassured the work would be done soon. Seven hours later I was told that my tires could not be installed until the next day, at the earliest. I was leaving for a trip early the next morning, driving over a snowy mountain pass, so this was not acceptable or safe for me — I had made my appointment nearly a week in advance as well. After the manager said he would check on my car and be right back, I watched him grab his bag and leave for the day, never checking on my car or returning to talk to me.One nice employee approached me, and once he heard the details of my day with Firestone, he decided the right thing to do was mount and balance my tires so I could make my trip. I'm very grateful for this. But then the key to my wheel locks was returned damaged from improper use and none of the four new tires were properly inflated.
-
January 2024 by Alan Loehner
These people at this dealership are idiots Worst service ever I wouldn't go to them with a tricycle let alone a car ever again
-
December 2023 by Ian Leggatt
Troy Sanchez does the best work. This man eats cars for breakfast I swear! I will always take my car to this location
-
December 2023 by Kimberly Arnold
Unable to complete a simple flat repair in 5 hours. Left me with a hole in my tire. Took it to another shop that was able to do the repair in under 30 minutes. I've always had bad experiences with this shop and will no longer use them, even if I do get a gig driver discount. The discount is not worth the incompetence of this shop. Also, if this shop can't use/doesn't honor online booking; why is it available on the website?
-
November 2023 by Carley Little
I tried so hard. Gave them chance after chance. Kept coming back because they assured me things would get better with the new management. It hasn’t. Still very unreliable. Timing quoted is always 2-3x longer. Still cannot answer the phone (after days, actual days, of calling). Just not worth it. Never had these issue at Discount Tire and it’s more affordable. I wanted to like this place because they do more than just tires. It’s just not going to work out. I honestly feel sorry for the staff because they need more help. This place is the dictionary definition of over-promise and under-deliver.
-
November 2023 by B. Smith
Brandy, the receptionist, was excellent. The service completed by the technician however, was incompetent. It took over 2 hours for a mount and balance. I asked for my PS fluid to be topped off and old tires put in the back of my truck. He had to be reminded to put the fluid in after my new tires were mounted. When he gave my truck back, he said he didn't know where the E brake was (manual vehicle), when I told him, he set it but not all the way and my truck started rolling forward. Luckily I saw it and jumped in. I got 10 min down the freeway and Brandy called to tell me he forgot to put my old tires in the back of my truck. The next day, I also discovered he did not put any of my tire air valve cap back on. It's concerning this man works on people's vehicles.
