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April 2024 by Alex Swanson
Great customer service on important transactions. Frederick in particular is awesome and has been great to work with.
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December 2022 by Fatikha Diwirja
Worst experience at the building. I got humiliated by one of the security just now because I was waiting outside of the restroom in the parking garage while waiting for my husband during cold weather. He wanted me to get out from a parking garage. He made an effort to go down there and tell me to get out with no respect at all, it was not like I was going to camp in the parking garage. Just be kind and respectful to others.
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April 2022 by David Sideras
We have been very pleased with FIB's service. Of course, it depends on the individual, but we have found most to be extremely competent and thorough.
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April 2022 by miguel contreras
Lorenzo would help me a lot. He provided the best CS. Now that he is gone service has gone downhill. I Rather go to Salem now.
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February 2020 by Phoebe Stoner
First Interstate is the best. It's a great regional bank. I banked with them in Wyoming before moving to Portland and was delighted that I didn't have to switch banks because they recently expanded to this area. Small bank feel and great customer service. Highly recommended.
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January 2020 by Nicole Kay
Not a good experience
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August 2019 by Jerry Sheldon
Eva is the BEST customer Service Person I have everHad the Pleasure to work with in 50 Years of Banking.. Very Professional, Caring, LISTENING to what your Needs Are then Exceeding your expectations. Thanks for your Service..Jerry
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November 2018 by Kendrum Kenshaz
I was told about OTB code,that I should pay another amount of money to get OTB code to transfer the money are they scammers or real you please help me
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October 2018 by Becca Aase
I have been extremely disappointed with FIB because they continuously reject my remote deposit's and then charge me ridiculous amounts of fees. I do not want to close my account because the impact it will have on my credit score, but the late fees are even more harmful. They refuse to do anything about it. and yes I've had success with their remote deposits, and sometimes I resubmit it three or four times and they finally accept it but refuse to credit any fees. Do not sign up with FIB!
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February 2018 by Christopher Lawrence
Great bank! Friendly, knowledgeable people. This is my bank and they always come through for me.
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August 2017 by Jeremiah Frerichs
Great place. Customer service is awesome. One of the best banks in the state, along with the employees at this location. Theyre always helpful.
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July 2017 by Kali Windham
Quiet, nice people + conversation. This isn't my regular bank but I'd be back in a heartbeat.
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April 2017 by Thomas Buckingham
Twenty-seven years ago I opened up my business account for my construction business, Buckingham Resources in Sunriver, Oregon. Personal service was the reason I chose BOTC over other national chain banks. I saw the rise of a branch manager to become the President. Patty Moss was a leader. After 7 years I moved my firm to Portland. Until they opened the Portland branch, I continued to bank long distance. BOTC always took care of me. When they opened the Portland branch and asked Sel Nutor to join their team, personalized banking hit a new high! He is everything you would want in your banker. He was there for my company thru the downturn. Now that the economy has recovered and my business is very strong, I thank the Bank of the Cascades for being my home town banking company.
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April 2017 by James Hodgson
nice people in the branches, but horrible banking practices where there is no regard for the customer. instead of working with you, they rack up fees on your account. Even when things get paid, there still issues. I am all about local but i would rather use chase or wells fargo instead of this inflexible, poorly managed, money focused bank. Go anywhere and you will have a better experience and be able to use your money wisely.
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July 2016 by Albina Sideras
I was lucky to meet Linda over the phone at Pioneer Place Downtown Portland Branch.
