-
January 2024 by Joy L
Service that stands out! I received a gift and came into Footwise on Broadway for help with maintenance for my Birks. Rocky went above and beyond and exchanged the pair. I am beyond happy and thankful for Rocky and his support. (Literally :-) . We love this shop and have been coming here for years. Great selection too. It’s a Portland gem!
-
January 2024 by E W
Lovely and welcoming staff. I never felt like I was inconveniencing them. I walked out with the boots I’ve been searching months for. Thank you. ?
-
December 2023 by Jennifer B.
I was searching for a pair of Ugg slippers for my daughter. They were her number one Christmas request, and were sold out/back ordered everywhere online. My son lives in Portland and happened across this store's Hawthorne location. At my request, he went in and was told they expected to get the slippers in the next day. The salesperson took his name and followed up the next day... Meanwhile, the next day I tried to call the store to see if they'd received the slippers and was told they had a pair on hold for a customer, but that I could call back the following day if they weren't picked up. I ended up locating the slippers at this Broadway location and Ross (?) was fabulous to work with! He was super helpful and took my order over the phone and shipped the slippers immediately. I also received a call from Peter (?) at the Hawthorne store telling me they did have a pair of slippers in for my son as well. We released that pair in hopes of making someone else's day. Overall, I am incredibly impressed with the fabulous customer service at both Footwise locations. They were fantastic to work with and super helpful and friendly. I will definitely continue to support this business!!
-
November 2023 by Kathleen Mahoney Staub
About 6 weeks ago I went to the Footwise on Hawthorne looking for pull on ankle boots. I had tried on Blundtstones at a couple of other stores and they didn’t feel very good. One salesperson said that they either work for you or they don’t and apparently they didn’t. So I was looking for a similar style in a different brand. I stopped in at Footwise and fortunately for me Max was working that day. He was convinced Blundstones could work with the proper insole and size. He spent a lot of time trying different things until they felt just right. So I got them and am very happy with them. I just think such great customer service needs to be acknowledged. Max was great!
-
September 2023 by Paulina Larrain
I always love coming here, the customer service is great and their selection of Birkenstock is large!
-
August 2023 by Christopher Dunn
Excellent customer service. Will be back.
-
July 2023 by Rebecca Davis
Great service. The guy that helped me was wonderful. He was very helpful and found exactly what I was looking for. He told me about there great return policy and they they also Russell Birkenstocks there. I have searched for a few years for a place that is qualified to resole birkenstocks.
-
June 2023 by Kathleen Shepherd
Wonderful selection, and a really patient, helpful staff.
-
May 2023 by Jennifer Coughlin (She/Her)
I’ve been suffering with leg pain and numbness and hip pain for a few years, with no relief from acupuncture, physical therapy, shots of cortisone. I shared my woes with Dave Alexander, a manager at this store and he gave me quite an education on the structure of my particular feet and ankles and put me in sneakers and sandals that lessened my pain immediately! He told me he’s been doing this for thirty years and it shows because I feel like he just changed my life! And on top of all of that, he seems to genuinely love helping people and was basically cheering when I told him how much better I felt immediately. I want to throw all my old shoes away. I am beyond grateful that I found this place. If you have issues with your feet, back, hips or knees, let them know! And ask for Dave!
-
May 2023 by Jennifer C.
I've been suffering with leg pain and numbness and hip pain for a few years, with no relief from acupuncture, physical therapy, shots of cortisone. I shared my woes with Dave Alexander, a manager at this store and he gave me quite an education on the structure of my particular feet and ankles and put me in sneakers and sandals that lessened my pin immediately! He told me he's been doing this for thirty years and it shows because I feel like he just changed my life! And on top of all of that, he seems to genuinely love helping people and was basically cheering when I told him how much better I felt immediately. I want to throw all my old shoes away. I am beyond grateful that I found this place. If you have issues with your feet, back, hips or knees, let them know! And ask for Dave!
-
March 2023 by Tonya Jone Miller
Good selection, fair prices, and I love being able to support a local small business. They didn't have the exact shoe I went in thinking I wanted, but I really like what I ended up getting. Plus I didn't have to drive across the river to the Birkenstock store up I-5.
-
December 2022 by Thomas LEMMONS
Very bad experience. They sent me the wrong size and won’t answer my call or email
-
December 2022 by Cindy I.
Trying to support the local stores. So sad to see their door has plywood on it so must have been smashed. Like they have a good selection of Haflinger slippers. Used to buy them online but the quality got pretty bad and they were falling apart after 6 months. Bought a pair last January for my husband that are still in good shape. So went back this year for a pair for my Mom. Yes they cost more than online but this year they said they have a year warranty on them. I don't even need my receipt as they have me in the system. This seems worth it to me to support local and make sure I get a quality product.
-
November 2022 by James Hartenfeld
A salesperson named Ross helped me get my last pair of running shoes here. I got some Hokas and he gave me some great insight! Really knew his stuff! It was a little busy but he was still super patient and kind. And sized me up perfectly. Great experience, amazing shoe, can't say enough good things
-
October 2022 by Mindi James
Checked out Footwise while in town for work. Abram was very outgoing, friendly and helpful! Walked out with a new pair of Birkies!! Highly recommend! Thanks Abram! -Your fellow North Carolinaian!!
