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October 2025 by James Maass
I'm not sure where all these bad reviews come from, but I used this pharmacy since 2000, and yes there have been a couple bumps on the way, especially with their supplier on special orders , that is out of their hands, I know most of the staff by name, and they've always been pure and professional. They text when my prescription is ready, it couldn't be more convenient
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August 2025 by Paul Norman
The staff here are good, but way too few of them. Hours are limited and we still typically have to stand in line for 10 - 20 minutes to pick up a prescription. The drive up window is closed. After 20 years with this pharmacy we moved our prescriptions to a mail order service.
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August 2025 by Derya Erce
terrible pharmacy, it takes days to get a prescription refilled!!!
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August 2025 by Katy Rocks
Incredibly bad experience. Pharmacy contacted *me* to update my insurance information for a refill, but after waiting in line for 45 minutes, the tech said everything was actually current and also said I had no pending prescriptions, even though I was overdue for my refill and out of my medication. Would have been faster and less aggravating to switch my prescription to a competitor (which is what I will be doing). They are dangerously understaffed and it shows.
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October 2024 by Jessica Robinson
Always friendly and professional
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September 2024 by Rafael Astorga
I think the issue has more to do with the corporate computer system and the fact that they're are definitely overworked and understaffed and have to deal with a lot of automation errors that are kinda out of their hands and they always work hard to rectify them. I've had a few minor issues and always found fine human beings trying their best to solve my problems and always made sure I got the fairest deal on my Rx. So, it's not perfect but they sure try to make it be so. In the last year they have replaced a few individuals that were rude or incompetent or both, but I haven't seen that person there for quite a while, I only see people hustling to get it done as fast, correct and cordially as humanly possible. I'm kind of a fan now. Oh and it always helps to front load a smile and a bit of sympathy, they're slammed.
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June 2024 by Rose
They lie about their stock!! Said they had something I DESPERATELY NEED yesterday and now they won't have it til Tuesday. Liars. Do not go here.
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November 2023 by Bridget Cartwright
I’m not sure where these bad reviews are coming from. I recently switched to this pharmacy due to severe staffing shortages at Walgreens. Every single interaction has been efficient, friendly, professional and pro active in ensuring I was getting the best price. Plenty of staff so short or no wait. Always answer the phone and assist without putting on hold. I want to say thank you!! Sometimes we forget to leave reviews about the good stuff and only speak up when something goes imperfectly.
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November 2023 by Ashley Anthony
I had the most fantastic experience with Birdie at the Raleigh Hills pharmacy. We are going through a really hard time right now, and just found out our dog has terminal cancer. When filling our dog's meds, Birdie showed such care, and went above and beyond when assisting us. Truly exemplary customer service, which goes a long way some days. Thank you.
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November 2023 by Hatem
very unprofessional and unhelpful
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October 2023 by Debbie M.
This store needs to step up their quality service in the produce department. Shopping recently for green peppers and half of them were soft and rotten still laying on the counter. Some were squishy and brown. Half of the plastic bag dispensers were empty. Only 1 man working to fill produce. Kroger should be worried with so much competition out there.
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October 2023 by Tara Horton
Horrible pharmacy. We went this past weekend for Flu and Covid vaccines. The pharmacist giving the shots was an anti-vaxxer and discouraging folks from getting the vaccine. Sharing info that was not included in their documentation for Covid. When questioned we were given a bunch of “info” about what Europe is doing. I’ve reported this individual to our family Dr and hope it’s reported to regulators. Just awful to see vaccines being politicized by a pharmacist.
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June 2023 by Tamara Jaynes
Don’t go here. They say they open at 9:00am. I was first in line. I stood there while they organized for 12 minutes. When I asked them about it they told me to call corporate. This is just another thing to add to giving me the wrong medication, not filling on time, untrained customer service, etc.
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March 2023 by Alexis Rodgers
I called ahead of time knowing this pharmacy can run out of stuff or take longer than expected. I called made sure my prescriptions were available that day and what time. They said come at 3:45 I can now I am told we are short staffed won’t be ready until 6pm. If I had known that when I called ahead previously I would have transferred my meds elsewhere. I get being short staffed but giving out incorrect information while I am super sick making me wait extra two hours in parking lot not okay. Seriously go elsewhere if you know what’s good for you. Almost every experience lately is bad with them.
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March 2023 by jenn moore
Lil Asian lady made me stand in front of her for 5 minutes before asking me what I needed while she played on her computer then asked if I was gonna wait and that there is a hour wait I said ok then when she was finally done processing my paper she was rude and yelled that it would be a hour... there was no noise...no other customers in there as they just opened right then...i just felt very unwelcome will not be using that place anymore
