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March 2024 by Jin S.
Stopped in here recently to demo some speakers and was super impressed with the kind and patient service.
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February 2024 by Tin S.
Popping in here to say that BILL gave me the most knowledgeable, helpful, honest and professional help with my vintage speakers and receiver. I will be back to get a better set now that I know so much more about what to look for and what I have.
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December 2023 by Andy M.
This place is great. The service and knowledge is second to none. I received an amp that I didn't buy here (but should have) but they made me cables. I wasn't getting sound out of one channel of my amp and they checked it out free of charge. Turned out to be operator error. He (Bill White) even got on the phone with me when I got home and did some troubleshooting. We got it working! I'll buy all of my gear here from now on.
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December 2023 by Ella P.
I had such a great experience at Fred's today! Thomas answered all of my questions about a recent turntable purchase I made. Everyone was so kind, I will definitely be back!
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December 2023 by Rita J.
Just stopped by here with a record player I bought from goodwill and it had an issue I couldn't figure out. I took it to another place and they tried to rip me off. I came here and Thomas was extremely helpful! He let me know what I can do to get it working again and I am a very satisfied customer. I didn't know this place was here but now I do and you should come see Thomas for all your needs. Thanks for your amazing customer service!
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December 2023 by Jason D.
I love this place. Management & personnel put an effort into tailoring your experience shopping and offer valuable input. They have gone above & beyond for me on numerous occasions, which amounts, to me, as being a cherished, lost art.
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November 2023 by KJ S.
Fred's Sound of Music is the BEST in Portland for helping you find the right sound system! Everyone who works there is professional and willing to take the time to share their wealth of knowledge. They have rooms set up to listen to different systems really helps to compare the different products. As a novice at installation, they were so helpful explaining what I needed, how to properly wire it, and answering any other questions I had. I couldn't be happier with my purchase and now enjoy listening to music with an amazing system throughout my house. Thank you Bill and everyone else who helped me out!
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September 2023 by Larkin Haile
Knowledgeable and really helpful staff. I appreciate their diligence in assuring they are not accepting stolen goods since at first I was curious why they asked so many personal questions. The transaction went exactly as Bill said it would as I received my check on the exact day he said I should expect it. Totally unrelated to their business practices, I would love to see them remove the suffering plants in the showroom, as it's clear they aren't getting the sun and care they deserve. ? I wouldn't hesitate to go back for another item to sake or purchase from their great selection of high-end equipment.
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July 2023 by Steven Johnston
Just a good space with good people. Went in for an obscure part today and although they weren't able to locate it, they spent some time and energy looking (kind of knew it was a longshot). Have had good experiences since the early 2000's here. Highly recommend and nice used section as well.
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June 2023 by Trevor Vichas
I can not recommend the sales and service at Fred's enough, Six Stars! I have been a customer for 20 years and never been disappointed. Sales and service has always been completely transparent. If you need or want repairs or modifications done your to a Technics 1200. Brent is your guy! Photo are from two decks that Brent has worked on for me.
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May 2023 by Ben Hedstrom
I had such a great experience at Fred's. I was interested in upgrading the cartridge on my vintage turntable and found a couple I was interested in online. I called Fred's and they were able to install and align the cartridge with a new head shell for the same price as ordering a mounted head shell online. Ben did the work in an hour and answered all my questions about my turntable. The only question I have now is why I've waited to do this?! Friendly, knowledgeable staff and now that I'm home with my deck, the work is top notch. Can't recommend them enough.
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May 2023 by Charlie B.
The folks here are extremely helpful and knowledgeable. I appreciate that they ask good questions and really have a lot of expertise in getting your sound system dialed. Definitely a better option than a lot of the big box options out there.
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April 2023 by Luis Hernandez`
Customer service is outstanding, super knowledgeable and ready to help you with any questions you have. I will be back for sure when I need an upgrade! Will was super friendly and taught me a lot! 10/10 customer service.
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March 2023 by Nick V.
If you loved walking through used car lots, you will love it here. Ask for Tony. Great used car salesman.Big selection, though.
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March 2023 by Allison Kozik
I cannot recommend Fred’s Sound of Music enough. After an online turntable purchase turned into a nightmare, I reached out about getting a repair. Ben was in contact with me from beginning to end, taking on part of the emotional distress of having such a beautiful piece of audio equipment delivered to me in such terrible condition. Once I was able to bring it in for service, Ben was so helpful in getting every little issue taken care of and getting the turntable in working order for me. He never made me feel stupid or felt the need to over-explain any part of the turntable to me which I appreciated.I could not be more thrilled with the customer service both via email and while I was in the store. Fred’s has made a lifelong customer out of me. Thank you all so much again.
