-
July 2025 by jason allen
I took my 2022 RAV four prime here. One we had a break-in and someone smashed the back glass. They did an excellent job making the body scratches and the window and everything looked like new. Fast, professional, great communication and high quality work. They also did a fantastic job negotiating with the insurer.
-
April 2025 by Chandler Frey
Not only did they go above and beyond. They did a really great job getting my car back on the road. Took a little time, but it was well worth it. Good job team!!
-
April 2025 by James Johnson
Amazing work and a VIP experience. They were able to work with enterprise for my rental car which I was able to drop off at the auto body shop. Talked to the staff and manager about the ability to get my car back to me sooner and they did it. 3 weeks ahead of schedule. Very informative and the work looked amazing. Highly recommend going to this shop for your auto repairs. Thanks everyone.
-
March 2025 by Chris
I had an exceptional experience with Gerber Collision & Glass on Cully here in Portland, Oregon, after my car was unfortunately broken into on New Year's Day. The rear window was shattered, and there was significant damage to the body and paint around the window. After quickly getting the glass replaced, I booked an appointment with Gerber Collision, recommended by State Farm.
From my very first appraisal to dropping off my vehicle, picking up the rental, receiving regular updates, and finally getting my car back, the entire team at Gerber was amazing. Hannah at the front desk was always polite, professional, and helpful. Mackenzie provided timely updates every step of the way, making sure my car was completed as quickly as possible.
When it was time to pick up my car, Mackenzie was on vacation, but Chris, the manager, personally stepped in to ensure everything was perfect and that I was completely satisfied. The attention to detail, clear communication, and overall customer service exceeded my expectations.
While I hope I won't need body shop services again, if I do, Gerber Collision & Glass on Cully will be my first choice. Highly recommend!
-
October 2024 by Nic Brooks
I can’t say enough nice things about Gerber. From the minute my truck was towed to their repair shop their communication and transparency regarding the entire repair process was on point. I didn’t have to call them once. Their notifications and calls always let me know what was going on and made sure I had an accurate ETA as to when my truck would be finished.
-
August 2024 by Stephanie Embree
Was told my hood that was repaired by Gerber originally but now has paint peeling and exposed would be covered under their repair warranty. I was super happy to get it fixed Aug 27th rolls around and they call that morning to ask if they can reschedule due to short staffing. Yes I understand but also your failure to schedule is not my issue and the longer I wait the more damage my vehicle incurs due to a faulty repair. Next scheduled turn in for repair will be sept 10th if I am rescheduled again I will change my review accordingly.
-
June 2024 by Keith A.
I brought my car in after a chunk of ice fell off my roof and hit the front of my car, leaving a small dent. My insurance uses Gerber as one of their approved mechanics so in a way I didn't have much of a choice. I was told when first going there that I would have to wait six weeks before they could work on it, so thankfully my car was drivable and I took it home. After six weeks I called and they had no memory of me and had not put me on the schedule. After telling the person all the details about my car they finally saw that I had come in but they couldn't take me until the following month. I called again the following month and they again acted like they never heard of me but I was able to get on the schedule about 3 weeks later. I finally brought my car in to be fixed and they said they couldn't fix it yet, they just needed to get an estimate. They gave me the estimate and told me I could come back in two weeks to get the work done. The day before I was to bring my car in they called me and said 'we've had some staffing changes and we can't take your car tomorrow'. I asked when the nearest date could be and they told me two weeks. Knowing full well that in two weeks they would probably forget me again I told them to cancel. They take incompetence to a whole new level.
-
May 2024 by Eric Bradley (EyeofRA26)
They "glanced" at my car and came up with an estimate. I got the feeling they were making assumptions on pre-existing damage that there's no way could have been there before . CAREFUL THEY WORK FOR THE INSURANCE AND WILL TRY TO FIND ANY WAY TO SWINDEL YOU OUT OF YOUR MUCH DESERVED REPAIRS...
-
March 2024 by Cinzia Corio-Holman
They were recommended by my insurance company and they did deliver. My car looks like new.
-
February 2024 by Kate S
My vehicle was returned to me with additional damage and ill-fitting repairs on the bumper/front end/window issue. They took it back again and fixed the additional damage and worked on the front end. The manager said that he didn’t think the Gerber Tech put the correct TOYOTA bumper on the first time when I gave them my vehicle for repair.
-
September 2023 by Grant Warner
Was very satisfied with their timely service.
-
September 2023 by Mikayla Gilbert
Thank you guys!
-
July 2023 by ethan jackson
Unfortunately my car (Subaru STi) incurred some damage and I found myself needing to do an insurance claim with USAA to get it repaired. They recommended Gerber.I dropped my car off in the hands of Jake, the head guy there. I told him that I am very particular about my car and what I expected from them. He told me they have a whole new staff and they were going to take care of everything.The Gerber people went above and beyond to make sure that I was satisfied with the body work that they performed and then returned my car to me even cleaner than the day I dropped it off with them.I hope my car never gets hit again but if it did I would go back there.
-
July 2023 by Narrow Way
Unfortunately my car (Subaru STi) incurred some damage and I found myself needing to do an insurance claim with USAA to get it repaired. They recommended Gerber.I dropped my car off in the hands of Jake, the head guy there. I told him that I am very particular about my car and what I expected from them. He told me they have a whole new staff and they were going to take care of everything.The Gerber people went above and beyond to make sure that I was satisfied with the body work that they performed and then returned my car to me even cleaner than the day I dropped it off with them.I hope my car never gets hit again but if it did I would go back there.
-
April 2023 by Mike johancsik
EditedI had to choose a service above, but there has been NO service, or contact, for a vehicle they were to repair from a deer strike. The estimate was done, if I remember correctly, $1,200.00, on November 26 2021! Several months after, I went in and talked to them and they said they were waiting for a single part. It was a part to do with mounting of the bumper. I confirmed with the person there that when the part came in, I would be notified. This vehicle is a 2005 Honda CRV. There were millions of this body style made in three years. I do not believe that a front end part, is not available, for a car that had millions of this body style on the road. They wanted me, over a year ago, to leave my car there, partly disassembled, waiting for a part to come in!If Gerber collision was the last body shop on earth, I would drive a wrecked car before I would darken their door step again.I would like to tell the rest of the story of my experience with Gerber collision on NE Cully. Jake, from Gerber, contacted me after he saw my negative review. It turns out there were a lot of unhappy customers in the time frame I was originally there. I was told the staff that were there when I fist went in were no longer with Gerber Collision. After a discussion with Jake and an assurance that things were different now than in late 2021, I decided it was easiest to allow them to do the work. Communication from Jake was good. Parts were ordered. Car was dropped off after the week it took for the parts to come in. This appeared to be a simple repair. I was told the car SHOULD be ready in three days, on Friday, as long as there were no hidden damages. It was a good thing and no other damages were found. The car was ready this afternoon at 4:00. Three days. Everything looks perfect. Communication was great. I'm happy to have a business like this in my neighborhood. The way the leaders of this city have allowed the criminals to run free it has to be a real challenge to operate a business in that environment.Thanks again Jake and Team!Service: Body & Trim
