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December 2023 by Kristine S
I bought a watch online and stopped by Harry Richie's in Lloyd center to have it sized. To my pleasant surprise, there is no charge for the service even though I did not buy the watch there. Margo was wonderful!
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November 2023 by Silvio Hernandez
My Favorite Place to get my Treasures ?. Amazing customer Service, thank you.
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April 2023 by Cindy Adams
Every one there was friendly and helpfulI only came in for a repairThere was an issue with the repair and Adrian took care to be innovative and fix the problemI would definitely use this store and staff againThank you
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March 2023 by Leslie Jones
We have worked with Jon for 20 years for our jewelry needs. He has always treated us well. We love Jon and Harry Ritchie’s.
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March 2023 by Leah Alpern
Everyone who works at the store is really welcoming! Adrian helped me resize my watch, was very patient, and spent time explaining sizing options. He also instructed me how to make smaller alterations at home, which I really appreciated. Their jewelry is great! I enjoyed my experience there and definitely recommend.
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March 2023 by Brandon C.
my wife called to verify that if she got her ring cut off at t would be covered by the ring protection. They told us that it would be covered. she got it cut off by a doctor and we brought the ring in and they told us it would cost $500 to repair and that it wasn't covered by the ring protection. Lancaster said they didn't talk to us so we went to the downtown location and a woman there said yes she did say it would be covered. they took the ring and a week later tell us it's not covered and told us how much it cost to repair. This company won't stand by their word and I refuse to ever spend another dollar here. I will also make sure to pass on the word on how they treat their customers. very disappointed in what I thought was a good company.
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March 2023 by Frankie Williams
Harry Ritchie's is unique! Why? They are the force of me being able to rebuild my credit history!The staff were very professional but at the same time, they made me feel like I was family!Thanks Harry Ritchie!
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February 2023 by Jeffrey Sanford
Been going here for 25 years,met Joan at mall 205,bless her soul,she was the best,bought our wedding set from her,she even came to our wedding,then Jon took over he has always taken care of us.he always cleans and polishes her rings no matter how busy he is,pretty much all of our jewerly came from Harry Ritchies.Anniversary ring,necklaces, earings,wouldn't buy from anyone else,always recommend them to everyone,thanks for everything,Jeff and Patricia
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January 2023 by Lynn Lotti
Super friendly not pushy professional service! John went out of his way to help me and my daughter find a great matching necklace! The exact reason to not shop on line, to have a sweet memorable experience!
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January 2023 by Chuck Wright
Thank you for the wonderful service! My fiancé loves the earrings
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December 2022 by Ash Goodarzi
Such amazing customer service. I bought a watch for my boyfriend and they were so helpful with both the selection process as well as when I returned to purchase the item. Amazing place to get gifts for any occasion, there is such a large variety of choices!
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December 2022 by Ro
Called 2 years to the date I purchased a gold necklace with a charm for my then 13 year old. It’s pretty thin, yet beautiful, so the chain did break after 2 years (surprised it lasted this long). I was expecting them to say my warranty had expired since it had been more than a year (who can remember these things?). Spoke with Adrian who reminded me I had a lifetime warranty and to just bring it in so that it may be sent out for repair and that I’d most likely have it returned sometime after the new year. A few days later I finally brought it in and a really sweet woman with a genuine smile asked if she could help me. And there was Adrian still as professional and kind as ever. He told me they actually had that very chain in the store and he’d just switch it out, no charge. How nice that I could actually give the gift again by Christmas! Thanks, Harry Ritchie, for still being at Lloyd Center, what with all the businesses closing there. You are appreciated. Happy Holidays!
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December 2022 by Roxi Kellogg
John is the best! I would highly recommend going to see him for your jewelry needs.
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October 2022 by Peter Hope
Adrian showed that he was very knowledgeable as he assessed the value of my diamond
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September 2022 by Steela R.
I usually have no issues but this time I was moved up to a "gold" status and they wanted a $400 deposit after paying off my account with $115. I make the best money now, have only been late one month over a year ago. And it was paid the next day. Pretty disappointing you want business and then treat a customer like this! Maybe my money isn't worth it?? Or maybe you're being a little greedy. I just made a return on my jewelry because of this situation. Hope things get better or the staff starts working better at keeping customers.