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December 2023 by DivingButterfly K.
If you are as obsessed with your dog as I am you have come to the right place! This store is phenomenally well stocked and their barkery (bakery) is absolutely adorable. My dog had the best cake ever from here! We enjoy buying supplies and gifts here and the staff are always so welcoming and kind to their furry customers. Hip Hound is a gem of a shop and we always look forward to our visits and seeing what's new in stock. DEFINITELY check this place out!
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November 2023 by Karl M.
I had the opportunity to swing by Hip Hound to grab some supplies for my girlfriends dog and was very impressed. Looking at the fresh baked treats and assortment of toys/treats was impressive. I asked for help and the team there went out of their way to help the anxiety of not knowing what I was doing go away. They were honest in their feedback on what was needed and what was available to add additional treats/luxuries which I definitely did. I did buy a dozen of the baked treats and "Jax" loved them! Amazing team, fun environment, adorable dogs coming in and out. I even won a drawing for a prize at the end of October. I would recommend this local business to anyone and will definitely be returning. Thank you for all your help!
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October 2023 by Shreya Srinivas
Love the staff and the store! My dog loves it too and she's the expert :)
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September 2023 by Ava Stapes
This is Clancys favorite pit stop. Everyone here is always so kind to us and the barkery is simply adorable. 10/10 recommend!
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September 2023 by Maddy Thomas
I love browsing this place and getting fun treats for my dog, but I had a very uncomfortable interaction with an employee that makes me hesitant to come back here.The employee came up to me out of no where to tell me she had a problem with the type of collar I was using on my dog, and then tried to convince me to buy a harness. This was extremely unsolicited and out of the blue; I was just standing there with my dog while she said hi to another pup, and the employee came over and started asking me about her collar. I shouldn’t have had to, but I explained that I used to work in the veterinary field and that her collar was completely safe when fitted and used properly, and was approved by multiple vets and trainers. In the middle of my sentence she walked away and went back behind the counter.I found it EXTREMELY unprofessional not only to judge me and throw unsolicited advice in my face, but then to just walk away without even letting me finish my response. I really hope management takes this seriously because they will lose customers when their employees treat them like this.
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September 2023 by Georgia F.
Well,,,,this was my first time and hundred percent last time spending money here!! Visit turned out to be disappointing all around....I spent a LARGE amount of $$ on treats from display case,,, hoping to spoil my dog for special occasion.....my pup refused to even taste them, wasted my time and $$$!! I tried to return treats or exchange but girl working told me no because I opened treats,,,,, she was VERY rude and had attitude towards me that was unnecessary. None of the treats were eaten! I was not rude or upset until I was treated so badly and was getting nowhere with girl working....The employee is a brunette girl who wears glasses,,,,, unfortunately I did not get her name but Are you kidding me with this level of customer service???? If you can even call it that?? Perhaps employees need better training or replaced!!A stores success relies on how staff treats customers, this was definitely a big fail!!! the prices for the treats were outrageously high also,, especially when my dog wouldn't eat it!!! Biggest problem was the rude employee though!! Never experienced anything like it,she seemed to be pleased that I was upset,,, very odd. Sad because I was looking forward to treating my dog to something special..
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September 2023 by Sara D.
I am absolutely furious with the quality of treats from Hip Hound's bakery! My grandpa's poor dog had the misfortune of trying their so-called "delicacies," and it turned into a nightmare. Firstly, the treats looked nothing like the pictures on their website. They were stale and smelled odd, to say the least. My grandpa's dog took a bite, and within hours, she was violently ill. It's heartbreaking to see a pet suffer, especially one that my grandpa cares for so deeply. We had to rush the poor pup to the vet, where they confirmed it was a severe case of food poisoning. The vet told us it was likely caused by those dreadful treats from Hip Hound. My grandpa was devastated, and I'm absolutely livid! Hip Hound, you should be ashamed of yourselves for selling such low-quality, harmful products. Not only did it cost my grandpa a hefty vet bill, but it also caused unnecessary pain and suffering to his beloved companion. This experience has left us deeply disappointed and frustrated. We will never set foot in your store again, and I strongly advise others to steer clear of this place as well. Shame on you, Hip Hound! To make matters worse, my grandpa went back to Hip Hound to voice his concerns. Instead of showing empathy or responsibility, the bakery manager argued with him, insisting it was impossible that their treats had caused harm. Her attitude was not only unhelpful but downright rude and unprofessional!
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September 2023 by Gerald A.
Started going here with my wife after our last pet store didn't work out. One day while shopping we were checking out paying for some expensive thing some unnecessary thing, the lady waiting on us said to me, "Oh my goodness there she is again, you treat her so nice buying her everything" to our dog. The gal behind the counter with glasses (she introduced herself as the "barkery manager" card and all) said those treats in the front counter are made fresh in house. We decided to try out a cupcake with the fish for our dog. Lo and behold, she came down with a bad case of the runs, as well as vomiting. Thought it might be an aversion to the fish or some other ingredient, but I tried another flavor and by golly it happened again. That manager cut me off many times and was snarky and rude saying how it's impossible this happened and implied I was lying. They say ,whoever they is "you learn very little from success" and I have learned a bunch over my lifetime. Just try not to repeat the same mistakes and call it lessons learned. I can't believe the experience and hope to spread the word of this toxic place
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September 2023 by Heidy F.
Fantastic customer service! Wow!! So Impressed with the attention and help given to help us find our two little doggies their new harnesses. We have a 3 pound teacup Pom and a 4 pound Chihuahua. We've ordered harnesses off Amazon and because of their tiny sizes it's hard to find the right fit! We went to another pet store near the beach that was no help at all! We ended up buying the wrong items several times. Here, our girls, were greeted with treats and love. The store associate was so helpful, helping try on harnesses, to the point where she was sitting on the floor store, holding our dogs, giving it her all, trying to help us figure out a solution. Yes, these products were much more expensive than we usually buy BUT it was so worth it! Instead of buying tons of cheap stuff that wasn't right we got something quality with EXCELLENT customer service! Highly recommend!!!
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July 2023 by Kyle Heroy
I love this place. I'll be honest - I'm d**** I COMPLETELY forgot to get a cake for our dogs birthday. I called, thinking there was no way they had any cakes left (I called after 4pm) but magic happened and they had one cake left for the day that had not been decorated yet. I claimed it, and got them to decorate using blue and pink icing since it was both our dogs were celebrating their birthday. I was VERY satisfied with the outcome, but more importantly, our dogs devoured the cake. They LOVED IT! I am 100% returning to order more cake for future events for our dogs and treats! We picked up some Tennis ball treats and CBD treats to help with their anxiety for the fireworks tonight (4th of July). Will give them later and hope my two Aussies will feel the effects of the CBD and just chill out and ignore the loud booms tonight.
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July 2023 by Matti Baltrusaitis
Our favorite local pup shop! My dog, Mila, adores the staff here and they always greet her with treats. Their “barkery” is full of amazing treats…peanut butter mini tennis balls, pumpkin mini “Chuck-It” balls and always a seasonal special. We can’t say enough good things about the staff and their homemade goodies!
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July 2023 by Michele Overman
Great store, wonderful staff who genuinely seem to love its canine clientele (who are welcome,,as long as they're leashed). They are knowledgeable about the store's products and@!-;°2 take the time to answer questions‐‐ so you feel confident in your purchases.You can browse at your own pace, among the varied stock. Ask questions or not, AYW.Plus, they have a cool looking bakery right inside the door. Visually striking g, altho Nicky (pug) hasn't tried their products yet.And fir a dollar, they sell Puppichinos: my pugs favorite,: we take it outside qnd he imbibed while sitting on the benches outside. My only complaint is their return policy: they only store credit, if the purchases are eligible, they never give cash back for returns.
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March 2023 by Laine
I LOVE this little pet supply store. They carry Primal Kitchen goat milk as well as some of my dog’s favourite treats! The workers are friendly and the bakery always has the most delicious looking goodies on display. We recently ordered a birthday for our rescue dog Kershaw. They made him a little custom baseball topper instead of a tennis one. Needless to say, our dog LOVED it and the cake itself. Thank you, Hip Hound!
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March 2023 by Megan Hall
Love the wide selection and awesome goodies. Staff are also super friendly and made our visit great. Will definitely be back!
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February 2023 by Tyler Ulferts
The only place I go for pet supplies. They have high quality treats and pet foods. The staff is incredibly nice and share treats with the pets when they come in. I got some of the pet baked goods for my dog's birthday party. Just a great local pet shop in NW Portland.