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February 2024 by Amy Heinrichs
Highly recommend Jessica Amos. She's been my tax representative for 14 yrs!
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February 2024 by J S
Julia is a wonderful Responsive
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January 2024 by Miguel Munoz
I'm going to the same place on h&r block for about 10 years over and they always been awesome good job
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December 2023 by James Tinsley
Very helpful very kind service was great eater to do more business with in the future
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October 2023 by Kathi Hare
Always helpful! Been going to this location for over 10 years!
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April 2023 by GerrBri Dan
I wasn't planing on having H&R BLOCK doing my taxes this year. But it turns out they were there for me the very last minute and the service i got from this one office located in Portland, was one of the best experience i've had.
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April 2023 by Mark Massen
Very professional and I received money back I didn't think I was going to get.
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April 2023 by Cassie W.
Not all H&R Block's are created equal!!! I've been going to one in OC - hilltop for 2 years. I moved so I went to this one. And now I have to go to the one in OC and start over because this one let me down. I started communicating with them end of March and as of today they're not responding to me. I needed to do my taxes, my SO taxes, and my deceased fathers taxes. -poor response time -hidden unexplained fees-took 3 weeks for a response on my taxes -just found out TODAY that they never opened a profile for my recently deceased fathers taxes they said they were "working on" -I called yesterday and spoke to someone that said they couldn't answer any questions because they were not sure why my tax fee was so expensive and that I don't have the option to use my refund to pay the fee. I didn't have money to pay the fee because my dad just died and I'm on maternity leave and had to use all of my money from maternity leave to pay for his funeral stuff. So I told her I would just call back during the week.- it's Monday and a money transfer came through so I now have money to pay the fee - I tried to log into the app and ALL of my stuff is deleted and there's no where to accept my filing and pay. So I've called their office multiple times for help and no one will respond to me. Tomorrow is tax day and they're not answering me and I have to file my taxes, my fathers and my SOs. -My SO decided to just use turbo tax. I didn't want to redo it all so I called a different HnR - the one in OC on hilltop- they were able to pull my stuff up and they're having me come in and sign and GUESS what?? - they're allowing me to use the refund to pay. They looked up my dads information and this HnR block NEVER even opened a profile for my dad in the first place. So now I have to file for an extension and start over on my dads stuff. The people I spoke to were Gloria - super nice but admitted she couldn't answer any of my questions or help me use my refund to pay. Keiko- new employee and couldn't answer a lot of my questions either but was nice Another "tax consultant" that told me they were working on my dads profile - I can't remember her name but she is supposedly the only tax consultant at this location. So thank you guys for adding to the stress of my recently deceased father and brand new baby and dealing with this probate stuff.If you do NOT know how to do something or it seems too complicated- then please send people elsewhere and don't waste their time. For other customers - go to another HnR block- I am a very patient person and I feel I have been put through the ringer. This entire situation was 2 appointments and several phone calls and here we are the day before tax day and they're not responding to me or helping.Good luck - I hope you have a better experience than us
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March 2023 by Debashis Mishra
I would have given a ZERO if there was choice. Extremely disappointed, filed on-line with pro assistance and peace of mind package, docs went to a TaxPro in this office. Have been following up for 3 weeks. You sent messages through MyBlock no response, called office - no response, left voice message nobody calls back, reaching out to tech support and literally spending 30+ hrs in just the follow up and no response! This is just a torture and not customer service or providing peace of mind by any means. Not going to try this any more!
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March 2023 by David C.
We've been working with Stephanie Sullivan and she is GREAT. Not sure why this office is getting some bad reviews- but we have always been treated well here.
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November 2022 by April Bolson-Salchenberg
The agent who did my taxes Daniel was fantastic
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October 2022 by Liberty P.
Horrible! An absolute nightmare!First, I thought that using their tax professional service might be economical, but when they gave me the bill I fell off my chair! $1035! They have a system where they charge you by the form they file, so be very careful!Then, when the IRS kept rejecting my return, Dana kept fixing it and assuming it was filed, so she didn't return my messages. I went to this location before the extension deadline, Dana was there fixed it again, and the IRS rejected the return again. She assumed she fixed it and went on vacation, but I wasn't able to resubmit it through their interface. So, they've charged me $1035, left my return on rejected status, and all locations are closed!To add insult to injury, their customer support telephone numbers are mostly geared for online DIYers, and they're retail support won't give you their ID numbers, thus zero accountability!Update 1:I already called customer support, they said they'd get back to me in three more days!Update 2:Six days and running, still no response from H&R Block Customer Service! Total fraud & ripoff!
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July 2022 by Laura Davis
Sean was amazing! I felt comfortable and safe using him to prepare my taxes. I could tell he really cared about getting me the maximum refund!
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May 2022 by Melissa Fronk
We love working with our tax consultant Stephanie Soloman. She is very knowledgeable and we always have confidence when submitting our taxes knowing much time and care were put into them.
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May 2022 by Walter Bayless
Working with Stephanie Solomon has been a joy. Very professional and always quick to answer my questions. I feel very confident in her abilities.
