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March 2024 by Amy Gan
We had an appointment and waited for 40 minutes but the rep never showed up. There wasn’t an office manager or receptionist to help. One of the other tax reps was nice and said she might be able to help but was busy with her appointment. No one followed up or even explained. The office was also very dirty. Stains on the wall, the bathroom messy, and trash on the floor and chairs. It seemed pretty rundown overall. I wouldn’t recommend this location.
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March 2024 by Shalayah Marquez
Love H&R Block! My taxes always feel so confusing but they make it so easy. We upload our (what feels like) 80 documents and they have it sorted and filed within hours!! Quick and easy. They are also informative - I learn something new about taxes every time I speak with them.
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March 2024 by Christopher Guyette
Very professional. Very Accurate. Very friendly
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April 2023 by Amy Kober
The Woodstock office completely dropped the ball on our tax return. Met in person with them in March, gave them my documents, all seemed good. Then didn't hear anything for weeks. Very hard to get in touch with anybody there -- when I finally was able to connect, the accountant I had been working with said she couldn't help me; passed me off to another accountant who I never heard from. Surprising and disappointing. Awful customer service experience. I will be filing on my own using TurboTax. Would not recommend H&R Block, they left me high and dry.
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April 2023 by jake stubbs
Sean was amazing, friendly, patient, professional, He answered all my questions and helped fix the issue why payroll was not taking out enough for taxes.
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April 2023 by Shaunette W.
Do not use this branch! They are incompetent, unprofessional, and unreliable! They don't answer phones or return calls! I live close to this branch, so I used it last year for my Mom's Estate taxes. I dropped off a month in advance before the deadline. I was told I will get a call when they were finished. When it got close to the deadline, I started calling and left messages, to no avail. I then stopped by there one day on my way to work, and there was a sign on the door stating the office was closed for the season. I didn't know if the taxes were done or not. I didn't have paperwork, etc. I had to call several different branches to try and find someone who could let me know what was going on. I finally spoke with a supervisor. The taxes were NEVER done!!! I ended up having to go to another office to get them completed. Fast forward to this year. I dropped off paperwork the 1st week in April. The girl scanned the information in their system, stating someone would complete and get back to me. I explained what I went through last year and told her I didn't want a repeat! Guess what, I received a call last week from a H&R Block person in The Dalles because he had a couple of questions. The last I spoke with him was the day before they were due and he was finishing them. I have been calling him and the office where I dropped them off, nobody answers the phone or returns messages. I have been by there twice, and nobody is there, but no sign up. I finally get an email from the guy this morning stating he tried to file an extension but it didn't work, so he will send back to the branch. They are closed for the year! I then call another branch to speak with a supervisor or manager. The lady was rude and said she would have someone call me. I then went through my emails from last year and called someone else. She looked up information and the documents were never uploaded or done. She is a Manager at another office and will have me bring to her tomorrow and will make sure they are completed asap!I have been dealing with H&R Block for over 30 years, and they are so bad now. The service is bad and they don't follow through. I will file a complaint with the BBB this time.
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March 2023 by dolores lindblom
I am in the process of moving from PA to Oregon. I was delighted to see that Michelle had access to my 2021 return from PA which is a compliment to the H&R Block company. Michelle was super confident in preparing my return. She was also good at sharing information about what to do to prepare me for next years return,
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May 2022 by William Magee
I have Michelle Gano prepare our taxes. She is brilliant and helpful.
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May 2022 by Bonnie Leavenworth
Always get great customer service
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March 2022 by Mayumi Imakura
The person who helped me was very nice and knowledgeable. His name is Mr. Wu. His manager was also very nice.
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March 2022 by Sandra Kaufman
Trust the person who is doing the taxes, Bob Nash, as he is very knowledgeable and is clear explaining things.
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March 2022 by Frank Alby
As seniors on a fixed income, we will seek out programs that help seniors at no cost.
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February 2022 by Danielle Hall
Overall experience from beginning to end was very positive and professional. H&R BLOCK has been great to me over the past 8 years, so yes I will be returning next year.
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June 2021 by Angela Jewett
Have always used H&R and will continue due to very friendly and reliable service
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May 2021 by Adonica De Vault
Sean was able to make time for me today on a busy last day of taxes. He worked my forms out efficiently without any fuss.
