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March 2024 by Brian Kay
Sean and Kaitlin are amazing here at this location. They are very thorough, knowledgeable, and kind, and will do whatever they can to make sure you are happy and satisfied with your fit. Off the rack suits don’t fit me because of my odd proportions so I really appreciated their detail oriented work to make sure I am satisfied with my suits. You won’t be disappointed.
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March 2024 by Patrick Sullivan
Sean was very helpful in altering a poorly fit suit. Sean knows what he’s doing!
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March 2024 by Kathryn Boquist
Sean was fantastic to work with. We were looking for a ladies suit for my wedding and he was easy to talk to and funny and he listened well and gave his opinion when we asked. I would recommend him to anyone.
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March 2024 by Damon Yuzon
Went in to get a tuxedo. Very straight forward and helpful in selecting/customizing. knowledgeable and efficient. I got measured and was able to incorporate a handful of minor customizations that should make it fit well.
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February 2024 by Andy Brown
Super friendly and helpful
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February 2024 by Adrian Delaney
The sales consultants are very nice as expected but I still have issues with the fit of 2 suits I purchased 12/27/23… Order #188815158. The suits arrived 1/8/24 but the pants inseam was too short, tight around the thigh and the jacket was tight. I returned to the store and the consultant was acknowledged the measurements were off to the point they couldn’t be fixed and a remake order was placed 1/19/24. I’ve again received the suits in a timely fashion and although the jackets fit very nicely and there’s room in the legs, the inseam is again too short. I’ll have to drive from Salem to Washington Square for a 3rd measurement. Additionally I had an event so had to wear one of the suits, so let the pants hang down to compensate for the short inseam. This means they likely will not fix this suit, but should take care of the other. I’ll have to pay someone else to let out the cuff. Not a good experience.
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February 2024 by Zackary Reitan
Great experience for an affordable suit!
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February 2024 by Court Smith
I thought the person who worked with us was extremely knowledgeable, very pleasant and courteous, and provided excellent guidance with the many tailoring decisions that I had to make. The fitting went very well and we were very satisfied with our experience. I was joined by my partner in our fitting adventure.
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January 2024 by Tim Neal
Only way to go
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January 2024 by Tri Vo
Always a great experience when I come here! The staff is always friendly and welcoming. My groomsmen and I were all fitted for my wedding and everyone looked sharp. Sean is the absolute best! He made sure everyone had what they needed. He is very professional and patient answering all my questions. It inspired me to return multiple times and purchase more apparel. He makes the 50 minute drive worth it.
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November 2023 by Keegan Kitagawa-Bosch
Got fitted for a custom suit for my wedding, staff was very personable and helpful! I felt like they moved quickly without making me feel like I was being rushed at all, and answered questions clearly throughout the process. Highly recommend!
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November 2023 by Maya Moody
I have purchased suits at a variety of other stores and hands down had a better experience at Indochino. I would highly recommend this location to any woman who is looking for a more formal suit. The sales associate was friendly, welcoming and made my shopping experience wonderful!
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September 2023 by Natasia Sullivan
I made an appointment for my dad to go in and get his suit made for my wedding. My dad gets nervous having to speak English to people alone so I was nervous he was going without me. The associate helping him was super helpful and kind to him. Everything went smoothly according to him. Super thankful for their help.
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September 2023 by Natasia Basa
I made an appointment for my dad to go in and get his suit made for my wedding. My dad gets nervous having to speak English to people alone so I was nervous he was going without me. The associate helping him was super helpful and kind to him. Everything went smoothly according to him. Super thankful for their help.
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August 2023 by Mia Smith
Terrible experience for my fiancé he came here looking for a tux and the staff treated him like they were a McDonald’s, trying to get him through the drive thru. He wasn’t even promised a timeline for when the tux would be available to him or if it would be done by the wedding. So we’re suppose to spend $500 and not even be promised it will be done in time? Absolute terrible customer service. At least try to make it seem like your staff is knowledgeable or has a passion for what they do PLEASE. It’s 2023 and there are plenty of other places that would gladly take our money.