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August 2023 by Samantha Paz
Zaharah was wonderful at helping me find an outfit for a work event! She took her time going back and forth finding me different sizes. THANK YOU SO MUCH
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July 2023 by Sam Oldham
I ordered some shirts for in store pickup, but I went to pick them up before the order was ready because I didn't really understand the process. The staff were super nice about it and went out of their way to get the order ready while I was there so that I wouldn't have to come back later. Really great customer service.
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June 2023 by William B
Helpful staff and well organized storeedit: came back to buy shorts and I was the first customer in today. Matthew helped me and was phenomenal. Very knowledgeable and jumped at the chance to help me. That guy is awesome and made my shopping experience above and beyond.
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May 2023 by Tanner Cundy
Five-star suit fitting and buying experience - staff is top notch, kind, and super attentive, fit was perfect, and with a fitting appointment I was wrapped up in less than an hour. The Ludlow I landed with looks and feels fantastic. Highly recommend this location.
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September 2022 by Maral D
I normally avoid the mall at all costs, but I needed to find a suit for work. After fruitless searches in several stores, I was about ready to give up when I went to J.Crew and found a sort of fairy godmother in Tina. She was so helpful, real, encouraging, and kind. I walked out with exactly what I needed. I never expected to have such a good experience, but Tina single-handedly turned my day around! She deserves a raise!
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September 2022 by Kim Rigney
Best service and nicest salespeople! I am a loyal J Crew fan.
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August 2022 by Rebecca Vega
Sarah the manager was fantastic! The cashmere selection is amazing and I love all the new pieces she helped me style. Saved so much money with the credit card as well, definitely worth it! Love shopping at his location
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October 2021 by James Archibald
I always enjoy their clothes
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October 2020 by Amber Berg
The manager at this store is rude AF and the entire staff ignores customers. Plus their clothing is cheaply made is China. Save yourself and shop local.
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October 2020 by Megan Romero
I'm disappointed. I have been a loyal J. Crew customer for years. I have frequented this store over the years and the service has been extremely hit or miss. Unfortunately, lately there have been more misses. I was told I could not return a gift item because it was final sale - even after I had bought the next size up in exchange. I understand that policy is that of J. Crew, and not necessarily specific to this store, but the attitude I received from the employees was very cold and demeaning. It felt like they were punishing me for THEIR horrible return policy! I am tired of J. Crew, a failing company, not prizing its loyal customers. I will not return and will instead seek out J. Crew items on a third-party website like Poshmark. Why give them my dollar anymore?
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August 2020 by Roger Lopez
Please do not advise customers to purchase in store and home deliver when you are not sure if the company still has stock of the selected item. It was a very unpleasant to be waiting for an order that would never be fulfilled. At the minimum send an email stating that the order won't be fulfilled. Very negative experience of this location and the organization in general.
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March 2020 by Gabriel Romero
Hit or miss. Sometimes I get good customer service, other times I do not. Likely will not be coming back. Plus -- as consumers, shouldn't we be done with the "40% off the entire store" (except for a, b, c, d, e, f, g, h, i, j, k, l blah blah blah). So many times I've purchased items that are excluded, and no one even bothers to tell you at the register.
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September 2019 by lita maffi
Awful customer service at this location (8/27/19) I will not come back.
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September 2019 by PEYTON
Nice people here. They really take the time to help you out. The Ludlow Classic line is brilliant.
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May 2019 by Iuliia B
Great clothes. I like the quality and design for both kids and adults
