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August 2023 by Philip B.
Might as well keep your money under your bed. I was looking forward to banking with Chase after a bad experience at another bank. I was going to open a business account, get a credit card, open a savings account, maybe finance a car etc. Not now. I'll be bank shopping again very soon. A completely unnecessary hold on a deposit for 9 days! Avoid with extreme prejudice.
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August 2021 by Kathy T.
This is not a review of this branch specifically, but Chase Bank in general. I've been a Chase Bank account holder (2 business accounts, 1 personal, savings, home equity line of credit, 2 credit cards), since 2007. It was great at the beginning; great to deal with and they were happy to help me with business issues as they arose. Fees were non existent for the most part. Recently, however, everything has changed. They are now charging me to use my own money. I have to pay $20 for every month that my personal checking account falls below $1,500 and $15 for every month that my business accounts fall below $2,000 for EVEN ONE DAY of each month. I am a small business, severely impacted by COVID restrictions and the lock down of 2020. I can't possibly keep that much money on hand at all times. I have bills and clients to pay. I am going this morning to close all accounts and put them where my business is valued. I have paid off the HELOC and 1 credit card. Will pay off the 2nd credit card as soon as I can or transfer the balance to another. I'm done with Chase.
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February 2021 by Josie V.
Chase has become very hands off when it comes to banking. When you go into a bank and ask for basic things like transaction history or questions regarding business banking but are referred to an ATM or a website I would drop that bank. I would totally agree with a lot of the previous reviews regarding this branch's slow and rude customer service. For daily banking , I'd go with one of the local credit unions for way better service like I did. For business related banking I moved to B of A because they were much more helpful and I found that their services with the app & travel related services (credit card, fraud protection, etc) were much more advanced.
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June 2020 by Mary M.
Went to cash a check written to me by one of their customers. A Chase check for $850. They said it would be an $8.00 fee to cash the check. Ridiculous! The check is from them and they want to charge a fee to cash it. No! Terrible customer service.
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March 2019 by Chieu C.
This place is very unprofessional and discriminated toward Asian. Me and my wife have an appointment with Erika the branch manager there. We showed up during our appointment time. A staff member told us she on vacation. We were later help out by another bankers and were treated with rudeness and refuse to help us.
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April 2017 by Yi D.
My wife and I bank Chase bank a lot and we have a couple of accounts there. However, this branch inside of Bethany Village has the worst customer service ever. Yesterday, my wife went to this branch to open a new account. Branch manager Erika Seifnia was very very rude, discriminating, irresponsible and unintelligent. In front of many other customers, she first asked loudly if my wife was legal resident and demanded all sorts of documentations. My wife explained she is a permanent resident and we already have many accounts with Chase. After wasting so much of her time, she then told my wife there was no appointment slot that afternoon. when my wife asked for advice on what account she should open and when she should set up an appointment, this manager simply said " You are on your own. I have no idea what you want." My wife feel very frustrated, humiliated and discriminated in the incident. I'd rate this Chase branch -5 if I could. I will also file a complaint against Erika Seifnia in Chase headquarter and seek legal actions if necessary.
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November 2015 by K B.
This Chase Bank at the Bethany Location is so slow and by far the worst Chase Bank I have ever experienced in my life! There is always a delay and lack of staff whenever I am at the bank doing a company deposit. Even with 2-3 staff behind the front counter, there is still a line because there seems to be only 1 employee actually working while the rest just watch. Not sure why it is always like this whenever I come in. I always complain and there is never any solution to get this resolved. Every bank I go to in the surrounding area is always fast and prompt. I just don't understand how this bank is still in business with really bad service and slow assistance to their clients.
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August 2015 by Xochitl V.
Always extremely friendly, professional and helpful. They treat you with the utmost respect and take care of you really good. I am very happy banking with them. Thank you.
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June 2008 by Tiffany T.
The only ATM is a drive through one, and the fact that they share the building with a dentist office kind of creeps me out.
