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September 2023 by Kevin Smith
Lisa and team were great! Friendly, courteous and even recommended an excellent neighborhood restaurant.
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January 2023 by Eve Crawford
I came in today pretty cranky because I was having issues with the app and was really short on time and just very flustered. Just not my usual sunny self! Alvin Ianos helped me and honestly he was just wonderful. He was so competent and kind. And quick!! Thank goodness for that because I was really in a hurry and it was Friday before a holiday weekend and did I mention I was CRANKY?? Seriously I was even smiling and laughing by the time we were done. Thank you Alvin, for the rare positive banking experience:)
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January 2023 by Gregg Dix
Good people
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August 2022 by andrew ton
I cannot express how impressed & grateful I am to the gentleman that kindly helped me today. Having my problem actually explained to me, also how genuine it was knowing he did everything in reason to help me.Going way above expectation in professionalism & actually offering me feasible solutions. Unfortunately my problem wasn’t resolved in the branch, being able to leave feeling confident with the information received today. I had no worries about resolving it in the most convenient way for me.From personal experience, this interaction was by far the best I’ve ever had with KeyBank. Before I’ve only had terrible experiences & been shown little to no respect wether phone or in person. I’ve regained my faith in knowing not everyone who works for KeyBank, hates their job. Thanks again.
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December 2021 by D
The WORST bank on the planet. The customer service is horrible and they seem to F every single transaction up. They wouldn't even deposit a check from my employer with my ID, with my debit card and I will be canceling all of my accounts. Do not EVER USE THIS BANKI have no desire to talk to representatives of Key bank. This is how I have been treated since I opened my account in 2008. Your branch is never helpful. When I had fraud on my debit card it took 3 months for you to get a new card. Now I cannot deposit a check in my account and give you time to verify funds. Im switching everything to OnPoint and I'll make sure to let everyone know how terrible this branch and Key bank are. Be thankful I can't leave ZERO STARS
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June 2021 by Danny Davis
The WORST bank on the planet. The customer service is horrible and they seem to F every single transaction up. They wouldn't even deposit a check from my employer with my ID, with my debit card and I will be canceling all of my accounts. Do not EVER USE THIS BANKI have no desire to talk to representatives of Key bank. This is how I have been treated since I opened my account in 2008. Your branch is never helpful. When I had fraud on my debit card it took 3 months for you to get a new card. Now I cannot deposit a check in my account and give you time to verify funds. Im switching everything to OnPoint and I'll make sure to let everyone know how terrible this branch and Key bank are. Be thankful I can't leave ZERO STARS
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May 2019 by Brad Bray
This place needs two tellers on Saturday.
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March 2018 by Beth Bogdewiecz
I was in a bind with my taxes, and Sarah went above and BEYOND with helping me out. There is no simple way to get photos of mobile-deposited checks (what's up with that Key? There used to be!), so she went out of her way to print them all out, highlight the deposits, and even separated them by month. I couldn't believe it. Danielle was also wonderfully helpful with working with me on a business account. I felt helpless with my finances, and these women made me feel not only that they could help me get control again, but also reassured and confident for the future. I can't thank them enough!!
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March 2018 by Shannon B.
I just had to give a 5 star review to Danielle today for answering the phone and thinking and working hard on my issue and absolutely did everything I needed, then CC closed the deal. Both of these women were so wonderful to me today. Thank you. When I teach people customer service I teach the answer is never no, it's let me find out and make it happen and that's what Danielle and CC did for me today.
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February 2018 by Elayne Bubb
Knowledgeable and helpful staff from tellers to bankers I've been nothing but happy with the service provided. It feels good to bank regionally and to not be nickel and dimed for every single thing. Happy I made the switch.
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January 2018 by Portland Dental Works
I went to KeyBank to open a checking account. I didn't have to wait in line as I was greeted and sat down with a personal banker immediately. I was there for 1.5 hours! Gordon Gay is very nice, but it should not take damn near that long to open one simple checking account!
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July 2017 by Rondle X.
The staff is extremely friendly and helpful. Exactly what I needed being new to Portland. They made my transition to the west very easy.
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August 2016 by Casey M.
Awful. I wish Yelp would allow me to choose 0 stars. Pull your money out if you bank with Key, or don't ever start working with them in the first place in the future. KeyBank is absolutely the worst. I've been working with their banker Julie, who will, if you're interested, completely ignore you. I've told some of my friends about my experience, and they told me their experience with Key has been the same, completely ignored with terrible customer service. But I committed myself to the process which turned out to be a very bad mistake on top of a complete waste of time. Their loan process takes forever. I started a home equity loan application at the end of May and now here in early August, they just informed me that the total $ amount I was promised was cut by 45% because their underwriters screwed up so terribly, even after having my taxes for since the beginning. By the way, their underwriting department is located somewhere in the midwest and takes a week to respond to any updates in your file. Don't bother with this bank, choose a local credit union. I've already started the process with one and the had everything lined up in less than 48 hours.
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August 2016 by Amani G.
Worst key bank in Portland and that is saying a lot! This bank has no security and the teller is behind a thick glass wall so she could care less if a homeless drunk comes into the bank and has a mental breakdown!!!! This is literally the worst bank do not go here! They should have left it a Chinese restaurant
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July 2016 by Angie Guzman
Worst Bank experience I have ever had. I have had nothing but problems with this bank since I started with them, and the staff are very rude. I will be taking my business else where ASAP.
