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February 2022 by Natural T
Stay away from this bank!!! They will screw you over like they screwed us over. Our account was closed for no reason at all. This was after confirming multiple times the account was properly setup and setting up direct deposit and transferring into the account. Do not trust this bank. They will steal your money and close your accounts. I have never in my life seen a bank as unprofessional and ill intentioned as Key Bank. The worst!!!!!
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February 2022 by Kathleen Kline
This bank has 5 dollar atm fees b.s. way to support your community
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December 2021 by Samantha Odegard
Tried using the drive up atm on the weekend but there's a homeless guy that hangs around a bit too closely and then tries to ask for money after you pull money out. Just be warned. It's not a good place to ask for money. I was nervous as heck.
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December 2021 by E C
Terrible customer service. This bank disappoints over and over. You’re best bet is to avoid them.
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November 2021 by Lou Anne Henriques
My husband and I had excellent, friendly & very helpful service with Udy at the Hawthorne branch this month! And we had challenging time consuming issues. We appreciate having all great experiences with every staff member there, like we stepped back in time to a small town!
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September 2021 by Good Star
That guy Stephen is like a character from Portlandia. Basically fan-boyed about meeting Chuck Palanick and also about of New Agey wannabe esoteric philosophy. Did he even in that 30 minutes help me with what I came in for? Nope! But the Woodstock branch did in 3 minutes! Dude, your heart's in the right place but get a clue! Also the branch manager was incompetent to. I will only be dealing with Woodstock or Gateway going forward. Never had an issue.
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December 2020 by Jetz C.
Worst(Scam Bank in the United States) Branch hall bl. Beaverton or.,, Just learned key bank cannot close my accounts. HaHa
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April 2020 by Kilgore Trout
I personally always get excellent service from Nathan and Olivia. They are very friendly.
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September 2019 by Lyft/Uber Women Drivers
Best keybank in the world
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August 2019 by Hawk Likes Things
Great, friendly and prompt customer service on each visit.
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June 2019 by VS
Huber is a horrible bank manager...They need to replace this guy.
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May 2019 by Son Ton
Horrible customer service specially Nathan Chris
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January 2019 by Marie Black
Key bank goes out of its way to keep merchant funds as long as it can and then charge multiple overdraft fees. Typically I have a two night wait from settlement to deposit. UNLESS, of course, I have things coming out. Then it holds three nights and slaps me with not one, not two, but THREE overdraft fees. This has happened far too often. The third overdraft fee always comes out a few days after the others. Then they give some convoluted excuse as to why.
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January 2019 by Frank Gallina
I wouldn't recommend banking here. My wife and I were looking to switch banks. As a trial run before switching, I signed up for the "Get $400 when you open a qualifying checking account..." offer. Followed all instructions, set up direct deposit, etc. Didn't receive my $400 and bank manager says nothing he can do because it's a "marketing thing". And won't reverse monthly statement fee even though I signed up for e-statement. This banks seems to be all about nickle-and-diming their customers. Doesn't want my business, obviously.
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October 2017 by Steve M.
I seldom give negative reviews, but an experience I had at this branch honestly left me shocked. I've had a business bank account with key for nearly 5 years. I had a great relationship with the previous bank manager. About a year ago I started a new business that requires wire transfers often. After shopping around I found a bank willing to offer 3 free wires a month. I went back to Key and the branch manager matched the deal. 6 months of no wires fees. Then a new branch manager. Started giving my business partner problems but still gave the free wires, until he said no more. I went to speak with him, and he essentially told me (after basically saying I could be lying, despite never paying wire fees on many wires), that he didn't make the deal and it didn't benefit him personally so he felt no obligation to keep the word of the previous branch manager. Basically, you'll never know if what they tell you is true. You can't trust their word, and the current branch manager has no problem insinuating that you're a liar and that he doesn't honor deals his bank makes if it doesn't suit him. Beware of this dishonest bank and most certainly it's branch manager.
