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September 2025 by Jen DiNucci
Couldn't nab a vein--not surprising after barely checking--so stuck me twice in my chosen arm before switching to my other arm. The tech moved the needle constantly, both in vein depth and angle, to get blood flow, and still failed to fill both necessary vials. To top it off, each arm was bandaged with gauze placed on a different surface the tech did not wipe down. Unbelievable.
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May 2025 by Debra Marsh
Had a wonderful experience with phlebotomist, Bradley. I was having a hard time entering my check-in data & he kindly helped me with check-in. He was a very personable & knowledgeable young man who answered some questions I had about vitamin interactions with blood lab results. He also was very gentle with drawing blood as I never felt the needle. Thank you for hiring great employees like Bradley!
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March 2025 by Jackie Hoppe
Had an appointment, was in and out in 15 minutes. Staff were all pleasant.
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February 2025 by Jumping Jack Flash
I've tried going in here a few times and it's been a frustrating experience. The first time they were closed, despite not listing it online. The second time they couldn't find the paperwork from either of my doctors. The third time I sat for 3 hours to get my blood draw. They said that they called my name, but I didn't hear it.
I recommend looking at other options with more consistent service. I also suggest that they add a speaker to the waiting room, and start using the TV to notify people when they are up.
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December 2024 by Andy Simrin
Contrary to what other reviewers have posted here, I have always found the staff here to be courteous, efficient and helpful with navigating through insurance labyrinths. Ignore the negative reviews.
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December 2024 by Andrew McLean
This place warrants zero stars but that is not an option. Total incompetence and inability to coordinate with physicians in the same building! Complete waste of time and staff who would generously be described as moronic. Avoid at all costs.
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July 2024 by kathryn stinson
Staff were very polite and professional. My appointment was fast, and my blood draw was painless.
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June 2024 by Tj Weldy
I gave this lab 1/5 stars because there wasn't an option to give it 0/5 stars. They can't even receive an order from the medical offices next door. I have to drive to the medical office, get a paper copy, and bring it into the lab. I am deeply sympathetic to all of the former providence employees that have to work at this terrible company and deal with people angry from hours long waits despite having appointments. When these labs were run by providence the service was good and the wait was minimal even if you didn't have an appointment and they could receive orders from the doctor's office instead of making you go into the doctors office and bring it to them like an errand boy. Self service quality at luxury, full service prices. The work enshittification exemplified.
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April 2024 by Allysa Roberts
Do not UNDER ANY CIRCUMSTANCES USE THIS LAB!!! IT IS NOW GARBAGE!!
After 10 hours my labs are still in transit.
It went 45 minutes after my appointment time before I finally BEGGED them to draw my labs while they continued to figure things out.
Labs that routinely take a few hours to run (as in in the field and KNOW this) are taking "36-48" hours WHICH IS UNACCEPTABLE. I called to get help and the lady straight up HUNG UP ON ME when trying to get answers and speak to a supervisor.
DO NOT COME HERE AT ALL COSTS IT IS NOT ANYTHING LIKE LEGACY USED TO BE. Go anywhere but here!!!
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March 2024 by Sue Shaloum
The worse lab. Legacy did better with its own lab before this. The appt. time meant nothing, the technicians made no attempt to get to patients on time. The billing was ridiculous. They did not have my billing information at all for billing and never asked to see it during the visit. Insurance was never billed, so I got the bill. A rep from one of my insurance companies had to explain that and give them my billing information. Totally inept. They deserve no stars.
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March 2024 by Rob Herman
Drawers should NOT be listening to liberal npr, loudly I may add, while drawing blood. Extremely unprofessional.
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January 2024 by L Miller
Horrible experience. They left me waiting over a week to get pathology back, checking for cancer. No reason why and no timeline was given. I didn't have a choice in the matter, but I would highly recommend you not using them and going to a lab that actually cares about their patients.
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December 2023 by Banjo Mun
Incredibly unprofessional. Woman screams out your name when it’s your turn. They don’t share billing upfront.
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October 2023 by ruben Covarrubias
They have really good attention to the public
