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April 2024 by John Jeska
Always friendly and determined to figure out issues.
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April 2024 by Melanie Javan Javidan
I have Les Schwab change over and store my winter and all- season tires. When my winter tires went on, one of the sensors stopped working. I thought it was going to be a hassle, but they took care of the sensor that had broken during the changeover! Appreciate a business that takes accountability and makes things right.
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April 2024 by Keith Koenig
That team is awesome!
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March 2024 by Jacob Long
Very rude tried to make up that due to previous damage to ky vehicle they would not work on it....when multiple other les schwab locations have....this is the worst service I have ever received from this company and and will never return to this location
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March 2024 by Argen Ashirov
????? this is good service
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January 2024 by Suzanne Eskandari
I had a flat tire and dropped my car off Thursday evening right before they closedbc I didn’t want to change my tire in the morning. There was a screw in the tire and the guys here were so nice and they repaired my tire for FREE. I got my last set of tires here and I will def get my next set of tires here. Thanks Les Schwab!
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December 2023 by Kyan Baird
Just had an excellent experience at Les Schwab on Powell. I felt terrible because I showed up shortly before they were closing and I needed them to fix leaks in 3 of my tires. Unfortunately I didn’t catch the hero’s name but he was, I think, a Hispanic guy in his twenties. He got me in and stayed past closing time to get my tires repaired and on my way. There was a young lady who helped repair them as well, both going above and beyond to get me fixed up without being outwardly frustrated about it. There’ was no eye rolling, muttering under their breath and didn’t do anything to make me feel like a burden, even though I clearly was. Their customer service was excellent and they deserve to be recognized for doing the small things that matter, the things that make people want to return to spend money at a place that treated them right. I wish I had caught their names but if you’re paying attention Schwab supervisors, please give this pair a raise, or some vacation days, or some new tires and wheels for their rig! Thanks again.
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December 2023 by Janice Watson
I was out of town, alone and a tire got punctured on the freeway. Awesome employees put me in cue on the phone saving my wait time and getting me back on the road. They wouldn't charge me so I left a donation for their Tots for Toys. Thank you for taking care of me and being considerate and helpful with my other concerns.
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December 2023 by Angelyka Cava
Pretty efficient Les Schwab with friendly and reasonably quick service, especially if you make an appointment in advance. Seating area is clean with a lot of snacks including the free popcorn.
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December 2023 by Jesse Jones
Service was great and provided reasonable estimates. About an hour and a half for a single tire change, but gave me names for some coffee shops nearby when I asked.What I really didn't appreciate was when my car was ready for pickup, they parked it in a handicap spot! I do not have the placard or plates. I'd NEVER do this! I'd rather have the spot open for someone who needs it. I originally parked my car towards the back so I was obviously fine with walking farther.
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December 2023 by LaDonna Wilson
Horrible. The slowest service ever. I arrived 8:45am and at 11:25 , my car still had not been pulled in. I came for a simple patch job, that has now taken 2 and a half hours, and as I write this review, I'm still waiting. By the way, there's only 2 other people here. Will not returnShould have gone to discount tires
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November 2023 by Isaac Johnson
Had to wait 4 hours when I was told my car had a 1 hour wait for a simple tire patch. They don't know how long it takes them to do anything. Super unreliable if you need reliability in time
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October 2023 by Laurie Makin
I walked into this location on Saturday and to start off the receptionist was so helpful kind and friendly even though they were super busy she was so calm and nice anyways I needed my tire to be patched and she put me in line I didn't have to wait to long but anyways my tire got fixed the gentleman who did it was super nice and honest the welcoming friendly atmosphere at this location is amazing even when they are super busy they still remain very professional and helpful thank you to all of you employees for being so helpful but a special thank you to the receptionist and the gentleman who fixed my tire the employees down here are what spells excellent customer service I went to the location on sandy Blvd and all's they were interested in was charging me 20 bucks to patch my tire unbelievable and then when I called back to speak to the manager he was rude and acted like he did not have the time to listen to what I was saying so I decided I would not return to that location and I found this one and thank God I got the best service .
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October 2023 by Isidro Perez
I just want to thank Joseph S and everyone else for the great customer service. I had a bad experience at at a different location and I explained to him what happened and he took care of me! Definitely will come back here again. All you guys are the best, thank you!
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October 2023 by apaulogetic
Would post a 5, but when I picked up my vehicle for a battery replacement (admittedly a little sweaty after a hot days walk and in workout clothes), the person handling customer service was super awkward with me. Whatever. Maybe it was my own perception, but I left with that feeling. IDK. You do what you want with that. Not saying anything bad about the person, customer service in a tire store probably sucks and I can come across as a Chad. I guess just not feeling like we needed to hurry is my gripe. There were exactly 0 people in the lobby and it was 3 pm. Not really gonna be a huge run on a Tuesday afternoon for tires in Early Spetember while the weather is still hot, but I admit I do not do sales analytics trends for Tire Stores on Powell in late September. Maybe call me in October.
