-
January 2024 by Helen Burns
Nice customer service and mechanics.Popcorn is fabulous. Made appointmentBut didn't get service for leaking tires, told come back when the warning light comes back on still get service . I've been there three times, each I received only air. When they are closed, I've spent eight dollars for more air. I think if I bought my tires there it's a priority, shouldn't have too keep coming back. And it should have been dealt with on my appointment time not send me away
-
December 2023 by Bill “PileDude” Marczewski
I'm writing this review about an incident that occurred about 2-years ago. I hit a curb and damaged my front wheel. This branch of Les Schwab quoted me $2,108 for an original wheel replacement. In a time jamb for work, I elected to purchase 4-new non-factory wheels that were chrome for $1,600 because my insurance would not pay on the original wheel because of the price. I've had problems with these non-factory wheels not being the right 'gage' and my truck needs alignment more frequently. Not losing faith in the brand of Les Schwab (an awesome company) I elected to visit the branch in Vancouver, WA and have been having excellent experiences with their staff and service. This branch on Columbia Blvd also tried to sell me new rotors when inspecting my brakes, but when I visually verified their caliper reading, it was bogus. Avoid this branch if you can, but recognize they may have replaced the scammers that used to work here when I was getting service.
-
December 2023 by Clayton Peirce
Their online appointment scheduler is very handy and easy to use. I had an appointment for future weeks, but my vehicle needed urgent service. I called and they were able to fit me in as soon as they could, and with the needed parts in stock. I was very impressed by Richard, the technician, who called me twice to update me on the parts needed and the time estimate to complete the work. When I came in to pick up my vehicle Richard took the time to walk me under the vehicle to show me what he had replaced and what simply needed tightening. The bill had no surprises; exactly as previously agreed upon. I'll certainly take my vehicles here for suspension work in the future!
-
December 2023 by John M
Les Schwab has a reputation. This location helps keep its reputation high. They helped me with a friends tire. Just appreciate the honest answers and fair prices.
-
November 2023 by Todd Belcher
Company that hires employees with lack of morals and character. After dealing with Ryan I now question the worth of supporting anything with the companies name attached to it. The brand has definitely lost my trust
-
October 2023 by D G
This shop has always treated me good. They fixed my tire that had a screw in it and did a safety check on my jeep without charging me. I will definitely be buying tires from them when I need them. Thanks Tyler and Ryan
-
October 2023 by Joshua Brooks
I always go with les schwab. I have been driving since the early 90's, and les schwab has always patched a tire for free. I went in today to get a patch job, I removed the tire, and left it there for repair. When the work was done I came back to retrieve my tire, and I wasn't expecting them to put it on my car..... they were closing in 5 mins. The les schwab representative asked If I would like him to put the tire on for me, that was extremely cool considering they closed in 5 mins. Thanks les schwab
-
September 2023 by Jonathan Blum
Super customer service. Shanon accurately found the problem in my brakes and safely sent me on my way. They were friendly and helpful. It’s hard to get good service these days and this store is doing an excellent job. Thank you!
-
September 2023 by Matthew Zibilich
Update- Another great experience. Made appointment for 8 am for rotation - they started on time and finished in 30 minutes !- Another great experience! Made an appointment- started on time and finished in 30 minutes!!! I also picked up a nail the day before and they did that no problemMade an appointment for a tire rotation. They started promptly and finished in 30 minutes!!!
-
August 2023 by April Manzella
I just want to say how appreciative I am of this Les Schwab! Ryan the manager went above and beyond, gave our truck a jump to get my husband and boys home safely. He was very kind, quick to action and knowledgeable. This might be a busy sight but I see these hard working people and they really are heros! Thank you ?
-
August 2023 by Im NotMe
Great experience buying 4 new tires. Very friendly service and fast work. Clean waiting area. Web site was easy to use for ordering and schedule. I highly recommend.
-
June 2023 by J Lavee
was referred & was told great things abt this place. I bet they are good, just sucks that they’re customer service, specifically Elena or Debra has terrible assistance skills. Homegirl can’t enunciate her words properly and then gives you bad attitude & gets frustrated you can’t understand her.
-
May 2023 by Dean B
Update: I returned a second time to have them address the creeking noises. They scraped out a bunch of rust and it is much better. Even though I'm happy with the end result, it's hard to leave a positive review since I had to drop my vehicle three times for a total is six round trips. Though I acknowledge they were quite busy when I brought my car in the first time. I think they should have just told me they were booked up and ask me to bring it back another day rather than squeezing me in and rushing to get it done. Under promise; over deliver.Initial review:I've always been happy with the tires I get from Les Schwab. But they totally botched replacing my shocks and struts. Just 50 yards out of their parking lot, my steering became extremely unstable. The steering was far off center so I had to steer about 10 degrees left to keep it straight. Then it would recenter which resulted in a sudden swerve to the left requiring a significant correction.So I took it back in the next day they were open and they found a broken ball join on the control arm. That's +$200 to replace that which... I don't know, if I drive something out of the lot and it immediately breaks, whose fault is that? Maybe it was on the verge of breaking anyway. Maybe they damaged it or installed something incorrectly. It would be impossible to prove. I tend to think it was their mistake just by what seems most likely. Either way, if they could get my car back to working order, I don't really care. I'll pay for it.Unfortunately, they didn't. After replacing the control arm, it still drives like garbage. The steering is now tracking but it's making terrible scraping noises. The steering wheel shudders at highway speeds especially while turning. I used to enjoy driving my car. Now it's just miserable.At this point I'm wondering how many more hours of work I'll have to lose taking it back to see if they can fix it. Maybe it's time to cut my losses and just take it back to the dealer for service.
-
May 2023 by alex gross
stopped by here with a flat tire, after closing, but one person was still there. he totally went out of his way, when he could be going home, to help me out. he put on my spare tire for me and made sure it was inflated right, etc. it was a wonderful thing to do, and i was most grateful. i had another similar experience at another les schwab last year. they have some great people who really care about other people. thank you!
-
April 2023 by Lisa Nardi
Everyone at the Columbia Drive location is so nice! They got my car in for rear brakes. They ordered the parts ahead of time for my appointment so they were ready to go! Looking fwd to picking up my car later. Thanks, Les Schwab and the Columbia Drive crew!
