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November 2023 by Denmen
Horrible. Got my order wrong for front seats for a 2016 forester 3x! Just go with portland imports!
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November 2023 by Fernando Shuman
Nice people and great help. Took care of me. Will come back for sure??
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November 2023 by Jose Lopez
On October 19th 2023 & ordered a window for my vehicle. The representative explains that this part wil be able to pick up the next day. It took me 49 minutes to get to this confusing and terrible directions to the will call area. On top of the lousy directions and especially going to the wearhouse to been told that the part is not there. I just called today because I couldn't make it these couple of days. Unacceptable! I wouldn't 0f been able to pick it up until today? Seriously what kind of business is this? This place needs a reevaluation and serious improvements. Especially wasting the customers time,gas, and misinformation.. I will not recommend anyone to this place. I called this morning and talked to a representative she was interrupting me before I finished and I asked why this was happening it seems the only thing that the express is there apologies please that doesn't compensate me for my time gas and bad experiences. I asked for some kind of compensation and she said that the only thing she could do is give me a refund? Sons of well I'm not going to say it. You guys are the worst part center ever. The first time I even showed up the representative in the other side of the window wasn't even ready to help because he had to start his computer up. Why the hell do you say hi how can I help you if you are not ready? Seriously what is it going to take for you guys to improve your customer service and experiences? Please I don't want to read a response from whomever about I apologize for your experiences ... SOMEONE NEEDS TO HOLD THEMSELVES ACCOUNTABLE FOR THE WAY THIS PLACE OF BUSINESS IS RUNNING.Update I got my part and thank God it was the right one. But I will still be not recommending anyone to this location or business. It's the back of the other side even though this project would of been done supposedly the date after I ordered my part but obviously it was not even close. Get your team together and stop devaluing the customers time.
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August 2023 by Estefan Gastón
I was trying to explain the woman wat part I was looking for and she's automatically said I don't have any without no even ask to make sure because she wasn't sure at all...Negative person
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July 2023 by Ed Richardson
Been dealing them for over 25 years.. good people...
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June 2023 by Jarrett May
Had a negative experience years ago and swore I’d never go back… But I did anyways. Purchased an engine from them and was VERY clear that I needed a complete motor and listed the items I needed. I was assured I would get them. I live an hour away and work the week so I had to send my wife to pick the engine up. Sure enough, when I got it it was STRIPPED. They even went so far as to pull the plugs and coil packs. I was told anything I needed (that I stated I needed) was extra. Oh well, screw me twice. Sales representative and dock crew were at least professional and friendly*edit* company reached out and refunded a portion of the motor to help defray the costs of the replacement parts updated to 4 stars.
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June 2023 by Topher Hall
Very negative experience. Volvo Needed window for a car show was told by Theresa it was in stock, available next day late afternoon at the latest, then Theresa called and said it wasn't available until Monday (short handled). I received a call Monday morning it was ready. Drive 45 mins and what was waiting for me was the complete wrong one. Called Theresa back to let her now and ask why or how this happen. She hung up on me. Took NO responsibility.If you can avoid lkq please do. Worst company in Portland. I also have it received my refund.
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May 2023 by Toph
Very negative experience. Volvo Needed window for a car show was told by Theresa it was in stock, available next day late afternoon at the latest, then Theresa called and said it wasn't available until Monday (short handled). I received a call Monday morning it was ready. Drive 45 mins and what was waiting for me was the complete wrong one. Called Theresa back to let her now and ask why or how this happen. She hung up on me. Took NO responsibility.If you can avoid lkq please do. Worst company in Portland. I also have it received my refund.
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April 2023 by Jordan Johnson
Drove all the way there. For a simple piece for my truck that clips on. Not only did the guys in the lobby say I had to call. They refused to sell me the part without buying over the phone and waiting until tomorrow. I told them it literally clips on you don't need any Tools and that I would be more than happy to walk out and get it myself. She said it's not possible. Even tho there was 3 guys standing there drinking coffee. One guy managed to wheel a cart across the room but other than that pretty useless place. It's pretty much like it's closed down and I see why.
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February 2023 by John S.
,Despite some negative reviews, I have had a great experience with very helpful folks who got the part I needed
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January 2023 by Sandra B.
Wasted 4 weeks of my time messing up my orders and now they don't have what I need anymore. Never coming back to this LKQ. They don't care for peoples time and don't take accountability for anything. Do not recommend.
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September 2022 by George W.
Because this corporation bought practically all the local yards, you can't even go to the yard anymore. Everything is shipped out to Gresham. This place has us by the bearings, they don't give a damn about anything you want. As far as what's available, they usually have it, just grab your ankles and smile. No matter what the eta of the part is, I always add a week to what they say. So with little expectation, at this point, I'm usually not let down. Also the employees are clueless, so if you talk to someone, and have to call back, they never take notes, and can't read it any ways if they did. I really hate this place. It's just a let down.
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August 2022 by Austin C
Parts are always days late or dont show up at all at the will-call location. I recently ordered parts and after driving three hours round trip to pick them up, they tell me they are missing one of the parts so they can't give me ANY of the ordered parts. These parts were supposed to be there 3 days prior to me showing up.I cancelled the order a week ago and still no refund. I have been in this industry long enough to know that this is just how LKQ operates. Unorganized and terrible service, buyers beware!
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July 2022 by Bryan McCourt - Bossert
Where to begin. Ain't what it used to be all in the name of decreasing employees and increasing profits.
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June 2022 by Guy Jackson
Awesome..... What else do I need to say?
