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April 2025 by Mike Shapira
Can’t return after 90 days? Good buy Lowe’s, I’m not setting foot here anymore.
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April 2025 by Daniel Toms
Almost impossible to get assistance with anything in the store. And even worse if you need follow up or warranty support. It’s hard not to laugh out loud when they try to sell you the extended warranty scam
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February 2024 by Kim G.
On 2/4 we wanted to purchased a small vanity. After not being able to find a cart an employee told us to go out and look in the parking lot, or wait for someone leaving and follow them out to their car. Once we located the cart we located the vanity and needed assistance putting it on the cart. Not an employee on the floor and not a manager to be found. Grabbed an employee walking by on his personal cell phone, he assisted in placing it on the cart. At checkout we asked for assistance loading it into the truck. After waiting for an hr, (checking inside w/the clerk after 40 mins) we finally unboxed it in the parking lot, and we were able to create manageable pieces and we were able to load it. There are alternatives to Lowe's and Home Depot and it's fine to shop elsewhere.
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December 2023 by Janice B.
the public needs to understand that since the covid fiasco service has fallen off everywhere!! Very difficult to find good employees, if any. Not everyone at Lowes is difficult or rude, many try their best so don't roll it all in one ball!!
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December 2023 by Elowynn Ford
Called this store 6 times (during normal operation hours) and stayed on the line until it hung up on me. Nobody picked up. Frustrated and annoyed!
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October 2023 by Cam Serrins
I bought a brand new Samsung oven from this location and purchased an extended three-year Lowe's protection plan... The oven has had problems keeping power on since the first couple weeks. Samsung was impossibly difficult to work with getting it fixed which ultimately it never did and the protection program plan is all automated and they require you to go through the manufacturer warranty first. Now that the manufacturer warranty has ended I have tried to place a claim with the Lowe's protection plan and it does not process. There is not a person that I can get ahold of it's all automated. I called back this location to try and have somebody help me and I was told literally I was SOL by customer service. I bought this oven brand new and nobody is able to help me even though is not work correctly for almost the entire year that I have owned. Not only is it very difficult to get ahold of a real person but when you do they have been rude and treated me as if it was my fault. Don't expect to be treated like a human being if you talk to other human beings that work for this Lowe's. And if you buy something that's broken just be prepared for your money to have been wasted.
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June 2023 by Fricano L.
Worst store on earth. Today not a SINGLE checker was there and two or more of the check check out registers were out of order to top it off out of frustration i said. I'm about to leave this stuff (mixed paint items over a hundred dollars worth) here. The scraggly attendant who looked very stoned said Ok sir have a nice day. No apologies for the appalling lack of service. I went to Home Depot bought the comparable items and was not only treated with respect i was in and out of there super quickly.. In addition I saved around twenty dollars. Bye Bye FOREVER Loews
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May 2023 by Gracie H.
I genuinely have had the worst shopping experience and customer service experience of my life. I ordered the Clairmont patio dining set a few weeks ago and had scheduled delivery for today. This morning, I received an email saying my delivery had been changed, so I called to make sure there was no action needed from me. After about 30-45 minutes on the phone, Octavio found that someone else had placed an order for the same product as me and they thought for some reason, even though they were different order numbers and names, they were duplicate orders and now are out of stock of the set. So basically, they oversold me the table and now don't have it. They told me to call another location and ask if they could fulfill it. So I tried the clackamas location, as suggested, and was transferred to lawn & garden and on hold for a while, then got the supervisor, then was on hold to wait for a seasonal employee, all for the call to start beeping and go nowhere. I called the salem store back and basically the guy said sorry but all we can do is cancel. I already had part of my order (the umbrella and base delivered). So now I'm stuck with that, which I don't even want if I don't have the table. So I called Lowe's regular customer service line and she was able to find a table and chairs from Keizer. When going to purchase, she placed the order for the chairs but then the table is now out of stock. She said their MIGHT be one table at clackamas and so now I have to call them even though they are showing out of stock online?! I'm SO SICK of the calls, interrupting my work day and still with no resolution. This is genuinely the biggest waste of time and still haven't had this resolved. I'm also out all the money from the original charge and now the new purchase of the chairs and don't even have a complete order.
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August 2022 by Chelsea O.
This was such an exhausting experience. I ordered a dishwasher online and chose one based on delivery time, it was supposed to be there here in two days. Randomly, without a phone call, I get an email notification the day before delivery saying that they moved my delivery to a week later. I called into the store (waited on hold for 20 minutes) for someone to finally confirm that he could change the delivery date back, and he reset it. I then got a text message the night before delivery that everything was confirmed. I woke up the morning of delivery to an email from Jennifer, it was extremely unprofessional. No phone call, she just stated that they couldn't deliver my item as it wasn't in stock, but she did state that there was one open box unit. I asked if that one was in good condition and stated that I would like to cancel the order if I couldn't get one by the end of the delivery day (the main reason I chose the product was the delivery date). She didn't respond to me. I called in (waited on hold for 30 minutes), and finally spoke with an assistant manager. He told me that he was sorry for the unprofessional way the situation had been dealt with and that Jennifer had made a note on my order just to cancel it, without checking the stock, responding to me, or refunding my card. He told me he would go check the stock personally and call me right back. I waited over an hour, still nothing. I tried to call him back but had to wait on hold for another hour. I finally got through to someone who stated she couldn't reach him. It feels like they legitimately did not care at all about my purchase. This was so frustrating and I absolutely would not recommend this store. In the end, I told the customer service representative just to cancel my order because it feels wrong to spend $700 at a store that has no respect for your time or for you as a person.
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August 2022 by Jackie B.
On my lunch break I went to make a return at Lowes. 2 associates were working on a return with a customer and another was on the phone. After 20 minutes no one had acknowledged me, said we will be with you in a moment, or sorry for the wait. At one point there were 6 people behind the customer service area and no one even made eye contact. Finally the people in front of me got their return completed and then she said how can I help you sorry for the wait. She then made a mistake and on my return and said son of a bitch. Sometimes things get messed up, and sometimes people have to wait, I get that. At the very least acknowledge them, and when it is their turn don't curse at them!
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July 2021 by D siu
Went there for 'Marine grade' plywood ( outdoor ) type wood. Did Not find any. Went to neighborhood lumber company.
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July 2018 by Will Burns
Lowe's, only care about taking your money.
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July 2018 by DC Perng
Worst experience of my life in shopping. I get hurt, breeding, on my arm due to unsecured grill parts while loading with the help of their employee. My brand new car get deep scratched due to two employees didn't lift it high enough. They pushed it in instead of lift it onto the SUV. How sad.
