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November 2023 by Eddie Tupper
Great service department and on time service.
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September 2023 by M L
Trentin (Sorry if I spelled the name wrong) is THE BEST! He helped me with a problem that I had with some items being shipped. Absolutely amazing customer service. I got my items on time and I’m so pleased ?
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August 2023 by Garrett K.
I got quotes from 5 different flooring companies from Home Depot, to Lowes, to smaller Portland area outfits. LL flooring had the most options for the best price. Jose was incredibly knowledgeable, responsive, and transparent. LL flooring charges per line item, so I was able to see what all my money was going towards, and could make the decision of doing a lot of the upfront prep myself, saving me thousands. The floor installation finished a few days ago and it looks utterly fantastic. I couldn't be happier with the flooring, the service, or the installation experience.
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June 2023 by Natasha Ochs
Jay was very helpful, answered all my questions, and walked me through their warehouse and process. I like the even design of the Duravana flooring as I was looking for waterproof laminate that was visually less busy. I needed the flooring right away and they had what I needed in stock. In addition, I can return any unused boxes without a restocking fee.
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April 2023 by Bill Ray
Great service, excellent products and very knowledgeable staff. We go nowhere else for flooring .
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April 2023 by Jenny Nelson
Fast, Friendly, and Affordable. Excellent product. Thank you.
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February 2023 by Custom Mosaic Creations
Great flooring store. However, they did not have what I needed.
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October 2022 by graham Mottola
I wish I could give a ZERO. The 3/4" wood plank was paid in June, along with the cost of installation. It is October and the job is NOT complete. The 3rd party contractor claimed the 3/4" wood plank was milled very poorly and the tongue and grooves would Not fit and new product had to be ordered and the 3rd party contractor promises to install on a day and I wait all day and no one comes and then I get a new email with another day and still no one comes.
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September 2022 by Jennifer Sallade
I would recommend you take your flooring needs elsewhere. The product ended up being cheaply made and the contractors(SW Contractors)did a terrible job. It took them months to come and do repairs and our floors still need repairs. Not worth the stress and agony.
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September 2022 by Ashley F.
My husband and I just got done installing our hardwood floors (they look great - quality is excellent) and returning our excess product. Jay helped us through the return process and was absolutely amazing. I had a bad experience with a corporate customer service rep before I got to the store and Jay was understanding and supportive. By the time we left, we had brushed off the bad corporate experience because the in-store customer service and support was so good. A suggestion for anyone purchasing flooring from LL Flooring - corporate in most cases cannot help with anything and, in my experience, are extremely rude. The people working at the individual stores can help you with almost anything you would need and are awesome. I would absolutely purchase from this LL Flooring location again, but would only reach out to corporate if the people at the store said I needed to.
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May 2022 by Peter Sydoriak
Very helpful pleasant staff. Good selection of hardwood
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April 2022 by Erin Z.
We are on our 5th purchase from LL Flooring and our 3rd one from this location. So far the team and the manager Travis have been very helpful and always quick to reply when we had a question. After our original estimate they gave us time to think without harassing us which I appreciated. When we decided to move forward they were quick to help and even made some suggestions to save us some money. We have installed an office and 2 bathrooms of LL Flooring and so far love the product and we are really happy with the service. We are waiting for our big order to come in then will be having an LL Flooring contractor install in our home. Will update once install is completed.
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January 2022 by Liz Waisner
Prepaid on line. Fast and ez pickup. I did not expect the personal phone call to schedule my pick up from the staff- an unexpected courtesy in today's age of electronics to still get personal service
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December 2021 by Jim Castner
They have been very helpful. I am replacing my floors with engineered wood and looking for the right manufacture and source. LL has been supportive of my questions, concerns and technical inquiries.
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November 2021 by Dana C.
Jose Rodriguez went above and beyond finding the floor we wanted that was in stock. We were very impressed with LL and Jose!