-
April 2024 by Katie Mueller
Went in today with a specific blush I needed to buy. A staff member was helping me. Eventually telling me although they still make it, their store is sold out. She called Washington square to check if they had it. Nope. I told her it’s been a few years and asked if it was discontinued and she said it wasn’t. She tells me to order it online. By the time I’m home and ready to order it I see the color is discounted and renamed to another color but the same product. Call the store back and sure enough they have the product (new name). I’m irritated because it was 40 minutes of my day and now I have to go back. Okay mistakes happen. But when I called to have them put it on hold for the next day, a girl gave ME attitude. No. Go to Washington square. The staff is actually knowledgeable and sweet.
-
April 2024 by Darci Davis
Thank you, Jeri! What a great experience you made of all of this for me. I was feeling overwhelmed at the thought of "refreshing and updating" my makeup. My experience was a confidence booster!!
-
April 2024 by Amelia Burton
Only one lady woman working but she was really helpful and kind to my family. Will come backThank you Rachel
-
October 2023 by G K
I had a terrible experience at MAC in Nordstrom so I came to this location. I was so impressed with super friendly staffs and they were so knowledgeable! This is probably my favorite MAC location in town now. I can’t remember the employee that helped me out at the time, but they were so amazing! Thanks to them, I got two paint pots that go well with my skin tone. I even got few suggestions on eyeshadow colors, I will be definitely getting ‘Wedge’, on my next trip out here.
-
October 2023 by Amber Wahlstrom
I’m so thankful for Rachel R , you have such a sweet, hard working, extremely talented employee I am able to go to for make up tips, tricks and needs! She is by far the most professional and talented make up artist I’ve worked with and I’ve been going to Bridgeport for years! I hope MAC is treating her amazing so she never leaves! Make up done by Rachel!
-
September 2023 by Kim Smith
Was told by a sales consultant if I had an issue with a return she would fix it the next time i was in the store. Well I had the issue she thought i might have, and when i mentioned it she acted like she didn’t know me work anything about the return. Pretty much called me a liar. I had no reason to liar and I didn’t even know her name but she gave it to me to mention when I came back in. Stay away from this store!!!!
-
August 2023 by Christine Kissling
Terrible customer service and super rude employees. They clearly don't hire enough people and the girl serving us had no idea what she was doing.
-
June 2023 by Jane Sunada
Brooke-Lynn rocks! They are so helpful and non-judgmental! Love them!
-
May 2023 by Asita Jadhav
Have a sign up saying on break, waited for 10 minutes in pouring rain and cold with no attendant in sight. I understand that they need to take breaks but there has to be some back-up.
-
April 2023 by lauren haines
I came into Mac yesterday and had an amazing experience. Brooke-Lynn was so helpful and knowledgeable and I’m so happy this location has her. Tried on all my new makeup today, and I LOVE. Thankyou
-
January 2023 by Jennifer Thomas
Once again, I enjoyed a stellar experience at MAC Cosmetics at Bridgeport Village. As a transfeminine person I first came to this MAC store 4 years ago (2019) to have a makeup artist give me my first lesson in how to apply makeup. Rachel was my instructor, did a great job, and was very affirming and helpful. Yesterday I stopped back in to get some help with strip lash selection. Rachel was there again and took great care of me, answered all my questions, helped me pick out some lashes and applied them for me. She also showed me some helpful techniques and tips and made it an overall great experience. I walked out of the store feeling confident and very satisfied.
-
December 2022 by Daniel Hernandez
I set an appointment to have my wedding makeup tutorial with Jeri. The service given by everyone was incredible from the moment I called. Jeri was so amazing and got my vision immediately. She paired me with the perfect options, showed me how to do it and wrote step by step instructions. She even followed up with me and wished me a wonderful wedding. They have a customer for life in me! Thank you Jeri, Rachel and team!! Danielle ?
-
October 2022 by Maha Shakir
Stopped by to get a moisturizing lipstick. I like the lipstick quality which is amazing and color is super cute. The person assisted was professional. So I made appointment to come back to try their eye makeup and foundation. They send me a reminder for my appointment at 4 pm (I notified the schedule that I can be their 5-10 minutes after 4). I went to my appointment which was wast of time. The appointment was interrupted so may times with the make up artist leaving me waiting. The eyes makeup made me looks sad, old, pale, grey. I didn’t want anyone to see me in it. I removed the eye makeup before leaving their store. Their makeup products are amazing and I love my lipstick and foundation. But Customer service is bad.
-
June 2022 by Dallas Lyn Miller Downes
I have a long history with MAC Cosmetics. And I just wanted to give a shout out to Tabitha who has provided outstanding customer service. They went out of there way to make sure that we got products we needed and gave great product recommendations. Thank you so much!!!!
-
May 2022 by Mary Griffith
Brooke-Lynn is wonderful! Not only is she an expert at shade matching, she also knows skin types and every single one of her product recommendations has been a home run. She goes above and beyond and thanks to her my makeup has never looked more flawless!