-
March 2024 by Jared Hernandez
I am committed to providing an honest review of my experience. The repair of the A pillar was executed with excellent craftsmanship, and I commend the quality of the work done. Additionally, the unforeseen removal of the windshield was addressed promptly, although delays due to Tesla's parts supply were understandable. It took a month but it's expected. Please improve communication, since I had to ask for another update regarding the Windshield. They replied pretty quick and in detail.The only detail the cleanliness of my car upon its return. It was covered in what seemed to be dust from sanding, which was somehow expected considering it had to sit for a month. I suggest improving the car covering procedure, especially for extended waiting periods, to ensure a pristine return. No big deal, I managed to clean it myself within a day.I appreciate the overall service and attention to the repairs.Customer service post-repair is something I truly appreciate, and it's not often found in many shops. Thank you for providing that extra level of care.Update:I noticed as well that the copilot side of my hood bears marks resembling someone's attempt to clean it with a abrasive sponge, resulting in damage to my Paint Protection Film (PPF). The light scratches and a noticeable stain are particularly evident on this section in the sunset light or with a flashlight. I'll try to fix it...
-
March 2024 by Liz Brown
They did a great job on my car.
-
March 2024 by Alaka Sarangdhar
Good customer service, good responses, good work, good estimate for repairs
-
March 2024 by Sathish Nallapareddy
Recently went to Auto body shop to fix my Tesla which had minor scratches , I got exceptional service from Nate woods. Nate is so professional in his work and fixed the problem with in no time and handed over to me smoothly. Thanks Nate
-
February 2024 by Carole Vandehey
Quality work. Periodic updates were lacking.
-
December 2023 by Jean Norwood
Chris Richards and his team was very professional. They provided great customer service and performed excellent work.
-
November 2023 by Kenji Sugahara
Mackin’s was a pleasure to work with. The quality of repair was excellent. The communication was outstanding. I received texts throughout the entire process, updating me on the status of the vehicle. When I had a follow up issue, they dealt with it very quickly. For any body issues with a Tesla this company is the one to go with. Thanks so much to the friendly staff. You rock!
-
October 2023 by Sam Cope
10/10 would recommend.They provided timelines and updated accordingly based on ability to acquire the necessary parts. I appreciated getting the text and email updates throughout the process. Chris(my main point of contact) and the rest of the staff were awesome. Very friendly and personable and I wasn't being treated like just a transaction as is common place nowadays. My Tesla Model 3 came back in better condition than prior to my accident. I thought Mackin's did an AMAZING job from start to finish. Hopefully I never again have to get any of my vehicles repaired in the future. If I do...even though I live out in Beaverton, and have repair places much closer that I could go to, I will not be hesitating to make Mackin's my first choice for any necessary repairs.
-
October 2023 by Don Reiner
Great Customer Service! Want your Stress reduced after fender bender, go to this team at Mackins. Chris and staff went above and beyond. Shop was clean, staff efficient and friendly.
-
October 2023 by Susan Rivera
I went to Mackin’s because it would make things easier with my insurance. But if I every need to get more body work done, I’ll chose them because of excellent work and customer service they provided.
-
September 2023 by Sean Shepard
The team at Mackin’s went above and beyond in explaining the repair process, the potential timeline and challenges surrounding parts acquisition/delays from Tesla. Their communication was consistent throughout the entire process and my model X was returned in beautiful condition! I would recommended this body shop to anyone in need of bodywork/repairs.Services: Painting
-
September 2023 by Dylan McNamee
Very pleased with the work done on our 2015 Tesla. There is a delay waiting for parts from Tesla, but once they came, the work was done very well. The team is very professional. Our car looks fantastic.Services: Painting
-
August 2023 by Cyd Gann
This place had really bad customer service.I called multiple times and sent them an online message with zero response, so I walked in. They said they don't take walk ins, so they don't respond or take walk ins. I'm not sure how they do business. Asked what car it was, I said Subaru, and the rude front desk lady said, "we don't do Subaru, only Tesla, sometimes Subaru. Then why is Subaru the first auto on your website? Go somewhere else for good customer service.
-
July 2023 by PeterMax Corduan
They quoted me 4-6 weeks for my repair and only took 3 weeks. Communication was excellent
-
June 2023 by Sam Beardsley
I have a Tesla that was hit in the trailer hitch. While it took a few months to get in for the repair, once there the service was wonderful. They took care of all of the insurance contact, they do a lot of Teslas and the work turned out great. I especially appreciated the work and attention given by Chris. Great company!Service: General repairs & maintenance
