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October 2024 by Doug Rowley
Very knowledgeable, helpful and friendly staff - even in a situation where I was not able to move forward with the recommended service.
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September 2024 by Robin Wade
Mac’s is amazing! Great people to work with. The gentlemen in the service department were extremely nice and knowledgeable. I took my truck to 3 other shops that couldn’t find the issue with my air conditioner not working properly. Mac’s did a full inspection and found the leak and provided photos as well. They did an amazing job working with the after market warranty company to get the part covered. I will be going back for my future mechanical needs. I highly recommend this shop!
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September 2024 by S N
Mac's was referred to me by a friend so I decided to give them a try! Upon my first call I spoke with Patrick who explained all the details from drop off to pick up and thereafter. He was so thorough in his explanation and I did not get the sense that because I was a woman I wouldn't "know or understand" what to expect. I appreciated this so much because oftentimes this is my experience. Something I noticed right away was the clarity of expectation, I would not be charged if my car needed to stay overnight, with other auto shops this wasn't the case. When I dropped my car off I was greeted by James with the same genuine friendliness I received over the phone. He explained that I would be able to pick my car up by end of day with a newly installed radiator!
A few weeks later, I was traveling when my car started to overheat, as you can imagine I was frustrated, especially since I was by myself and had just got a new radiator. I called the shop and spoke with James. It was 4:30pm on a Friday...(the last kind of call an auto shop wants to receive right before the weekend) James was so supportive and stayed on the phone with me while talking me through what to do. He made me feel good and safe, something authentic to the service provided by Mac's. I was able to get my car home safely and bring it to the shop the following Monday. The crew at Mac's was thorough and honest with me. They suspected the radiator neck may have been stripped and therefore causing cooling issues. I appreciated the communication while we worked together to troubleshoot the issue. Patrick called me and explained everything to me and also replaced the entire radiator for me free of charge! I was beyond grateful for this as it is not cheap! I understand Mac's is a business and making money is important, but I believe Patrick would have worked with me to figure out a solution that worked for both of us, because my safety was priority regardless.
I was encouraged to come back in a few weeks for a quick checkup to make sure all looks good and while I'm there Patrick and James offered to teach me a thing or two about how to care for my car while staying safe. We all know that mechanics can scam you out of hundreds of dollars but this is not the case with Mac's, they genuinely care about their customers and their reputation in a world where word of mouth and reviews matter, Mac's is the place to go for all your vehicle needs and hey, maybe you'll learn a thing or two in the process! Thank you to the crew for all you do! :)
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September 2024 by jptz98
I had a disappointing experience with the AC repair service at this shop. After two failed attempts to fix my air conditioning, it became clear that they lack the technical expertise needed for such repairs. It felt like they were expecting me to pay them while they learned on the job, which is simply unacceptable.
When I called the owner to discuss my concerns, I quickly realized that the lack of customer service is a systemic issue. It’s disheartening because this place used to be known for its great customer service, but those days seem to be long gone. I won't be returning.
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September 2024 by Sergii Taranenko
Thank you, Best quality, Good price, Awesome people, 110% recommended
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September 2024 by kimberly snyder
Friendly staff with a lot of knowledge, Kept us informed on every step and was able to get the work done sooner than expected. Was very satisfied with their service and will be definitely going back if needed.
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September 2024 by E Mail
Yes, they can be expensive for some things, but they do TOP shelf work. Even if you only need brazing, as I did, they do an excellent job of it and take pride in that, and this price was actually very reasonable. They have done loads of work for me in the past, but this recent one mattered a lot
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September 2024 by Dan Brandt
so nice it doesn't leak anymore. thanks!!!!
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September 2024 by Bobby Bee
Professional, quality work
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September 2024 by John Maidhof
Macs installed aftermarket A/C on my 83 F250 many years ago and recently began leaking. After going to local shops without any success, I made the journey over to Macs and glad I did. They found two leaks and repaired them. System held but bled down after a week. Found that the compressor seal finally went, R & R'd compressor and accumulator. As a retired heavy equipment mechanic, I fully understand the complexities of troubleshooting and was actually mentally prepared to return for a third visit. These guys are good in all aspects of the business and despite some inevitable negative reviews, I recommend them without any reservations.
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September 2024 by Steven Diamond
Mac's Automotive & Radiator Repair is the best auto shop in Portland, Oregon! They have expertise, do top-shelf quality work, and provide great customer service.
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August 2024 by Cari Painter
I went in for an oil change & asked them if they could take a quick look at a headlight I put in that wasn't aimed correctly. It was pretty difficult to put in & I was just DONE with it. Lol
James was super friendly, yet professional, & said they'd be happy to look at it if they had time.
I hated even asking them to do anything extra with my car since I was already using a Groupon they were definitely losing money on with my cheap oil change.
When I returned to pick up my car James informed me that they adjusted my headlight & there wouldn't be any charge for it.
I was very grateful for the help. My headlight is beaming bright & in the correct direction. Such a little thing made a big impact on my lighting & on my opinion of their business.
As a female, it's always a bit stressful taking my car into a shop. I've been lied to & ripped off so many times! Not here!
I really appreciate their assistance, attention to detail, & effort to go above & beyond. I feel very taken care of.
Go to Mac's if you value great customer service & an honest team of mechanics!
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August 2024 by Emile Latour
Great service!! I know that when I take my car in that my car is in great hands! I really appreciate the communication and the time they take to talk things over with me. Highly recommend!
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August 2024 by Tim Franklin
Finished on time and under the quoted estimate.
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August 2024 by Stone Rose
Excellent service. I called to say I would be getting there right at 5 pm. Would they wait so I could pick up my part. Answer was no problem I will wait for you. I got there right at 5 pm and picked up my part. Saved me driving about 20 miles the next day.
