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April 2024 by Brittany F.
Top notch service. I needed a pair of pants after traveling and the staff was beyond helpful pulling items. I’ve never received such great help at a store before.
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March 2024 by Reyanna Blank
I came here after a terribly unlucky day that had finally culminated in me spilling coffee all over my favorite white tee just before an important work presentation. You quickly took my size, helped me find a new shirt, and even let me change into the new top in the changing room before I left. Thank you for being so kind and supportive while I was at my most vulnerable (AKA with my shirt flipped around backwards to hide the stain). By the way - This new Madewell shirt is actually now my new favorite basic shirt!
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March 2024 by Los Losilos
Poor customer service, very pushy associates, and not friendly.
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February 2024 by Robyn Lehner
Emily is the MVP of Madewell’s denim department. she’s incredible and everyone could use a trip to see her and gain confidence in how you look. ⭐️⭐️⭐️⭐️?
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September 2023 by Claire Monnier
Literally the nicest staff ever. I always feel helped and well taken care of here and always leave having had a good laugh. Shopping can be really mentally and emotionally draining and the girls here make it a lot better.
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August 2023 by Allie C
Not enough of the normal to larger sizes, mainly only XS and small. Love their jewelry and candles
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June 2023 by Katie Collins
Delaney went above and beyond to help me find sizes that fit, checking the back room, looking online, and doing an order from another store (after calling multiple stores). She spent at least 45 minutes helping me and was friendly, kind, and knowledgeable throughout. Highly recommend this store and Delaney!
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November 2022 by Bailee C
Everyone there was so nice and knowledgeable, the store was clean and bright and friendly and body positive. My only suggestion is to put fans in the changing room because I was a sweaty mess by the time I was done ?
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October 2022 by Rita Holiday
I shopped in the Madewell store in Palo Alto, CA at Stanford Mall, and it was a wonderful experience. I purchased two handbags, a necklace with the extender attached and a key chain change purse. It was a very pleasant experience. Thank you Madewell Team.
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September 2022 by Nicole L.
I came here 3 months after having a baby unsure of my new size and needing a pair of good jeans. Jessica O was so delightful and incredibly helpful in finding styles and sizes that would work for me. I felt very taken care of by her.
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May 2022 by Liz Wong
I love their jeans. I always feel comfortable shopping here as the staff are friendly.
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May 2022 by judy jones
family owned and managed. excellent coffee drinks and treats.
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April 2022 by Sam B.
Karina was AMAZING! I'm a tall lady with a very specific body shape that has caused me a lot of strife in the past when looking for jeans. Karina helped me find 3 pairs of jeans that fit like a glove and gave me her true and honest opinion which was helpful. I'm so grateful! I will definitely be back at this store in the near future. Thank you, Karina!!
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January 2022 by Joleen Stovold
Lennon assisted me with patience and knowledge while I tried to find the perfect jeans. She looked in stock at other stores and eventually found the ones I wanted. I appreciate Lennon's efforts and time, thank you!
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December 2021 by Katherine S
I love their ethical and sustainable mission and it's great for shopping for myself, but it doesn't sell men's clothes. Apparently, they only sell them online.