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November 2023 by Casey Carpenter
I am blown away by how great this experience was! Jim made it so easy, and the repairs were done in a very timely manner. I was communicated with at every step, and never felt pressured into doing more work.Services: Tires
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July 2023 by jon poziembo
This is a new place to go. Good work on cars. Friendly people to deal with.
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June 2023 by Anthony Perreira
Love this place been bringing mine and my wife's cars here my friends use Madison and we will continue to if we have any car or truck problems the gentleman her are top quality.
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May 2023 by Mary S.
We've just moved to the St. Johns area and needed a mechanic. Our vehicle was stuttering and not shifting correctly. We decided to try Madison Automotive because they were close and got pretty good reviews. That was a huge mistake. We took it in with the shifting problem, and when we talked to them, they said there were over 5 codes. They said they needed to fix a spark plug, air intake hose and ignition coil boot. They said this would fix the jumpy, stuttering motion when the car shifted. When we picked it up a day later, we were charged $800. We were totally shocked at the huge amount, but figured it would be fixed, so that's what it was going to be.Not 3 days later the vehicle starts doing THE SAME THING. We called them back pretty upset that we had spent so much for NOTHING to be fixed. They said they would get back to us on what they'd do next. Meanwhile we bought our own meter and found out our car had put itself in Safe Mode for reasons completely UNRELATED to the stuff they'd done.After a week of not hearing from them (with a still broken car and $800 down the drain), we decided to call around. We found a mechanic nearby who got us in quickly and fixed the issue...for $350. Now our car runs great but we're out $800 because of their unprofessionalism and inability to fix the actual problem. These people will overcharge you and not fix the problem. Shop around. If someone can take $800 for minimal work, not fix the problem that they were hired to fix and then not even have the integrity to take the car back in and finish the job, they are pretty low in my book. Our family could really use that money but instead we got conned.
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February 2023 by Leo Birchem
Not willing to provide warranty on a lifetime part that they installed!! Will never use again...also not very friendlyService: General repairs & maintenance
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February 2023 by Lizzy B.
I've lived in North Portland for 5 years and was initially excited about having a mechanic in the St. John's area that was local. I took both of my vehicles to them for several years and dealt with their high prices and their constant quote changes for a while. The work they do is satisfactory in the sense that the things they fixed for us didn't fail in the short term, but I finally tired of their bait and switch diagnosis and costs. I finally drew the line when I had authorized work quoted at ~$200, and then received another call after the car was already mid-repair for over $1500. When I questioned the dramatic price increase, another mechanic admitted that the initial mechanic had not done a full diagnostic review before beginning work on the vehicle. I no longer take my vehicles there. They consistently begin work with a narrow lens only to dig themself into bigger problems and come back asking for additional money to fix them. I need a repair shop that can assess for problems adequately, and not drag me (and my wallet) along.
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January 2023 by Andy Jenkins
I couldn't ask for anything more from a mechanic! I live in the neighborhood and have used Madison Auto multiple times for my Rav4. Jim and his team always patiently answer my questions to ensure I thoroughly understand the proposed remedy. They don't use scare tactics or pressure for upselling. Multiple times I've left the shop paying nothing if they determine it's a low urgency item. The work they have done has been reliable and solved my mechanical issue. As the owner Jim also cares about his local community. Highly recommend.
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September 2022 by Milk Money
Used them in the past. Was told they would install parts I brought in, just like my brake pads I did last time, but won't do it now. Was trying to support local, not this place anymore
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August 2022 by Maria R.
I was referred to Madison Automotive by another local company. They were able to fix the issue my Nissan Pathfinder was having and they fixed it. They were very transparent with the time it would take to get it done and with the pricing. They went above and beyond to make me feel comfortable with them fixing my car. I highly recommend them for any of your needs. Thank you for a job well done.
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July 2022 by D. Paquette
I have had a great experience here. Great customer service. Knowledgeable about my foreign car. Very helpful advice. Fair pricing. Highly recommend this shop.Service: General repairs & maintenance
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July 2022 by Cat B.
These folks are amazing. We take all our cars to them. They go the extra mile. Highly recommend. My trunk was broken and a guy came out to check it out. It wasn't an easy fix so he went back in to grab some tools. He spent 20 mins on it and then didn't even charge us.
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May 2022 by Camellia Meyers-Trigg
I took my car into have looked at for some repairs and I felt Jim provided excellent and honest opinions on the problems my car had. Even though the best option for me was to not have it worked on due to the problems being too extensive, because too many hands working on it previous to me taking it there Jim didn't charge me anything for the time spent checking my car out. It's not too often people are as upstanding and honest as Jim was. I appreciated it immensely and if I ever need mechanical services in the future, I would hands down chose Madison auto before anyone else. They were highly recommended to me and I'm extending the recommendation as well. Thank you Madison Auto. ?Services: General repairs & maintenance
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April 2022 by Pdxkennyg
Competent but expensive. I recently had a diagnosis of a rough running misfiring 03 trailblazer. ,$125.00 for a computer check and i was told it needed two new coils. I replaced them and now its perfect. Their labor estimate was $900..did it myself for under ,$100..
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April 2022 by Jason Whittaker
Avoid if possible!Took our van in to get an oil change and also get some front end work done (tie rod ends). Was originally quoted approximately $675 for the front end work. They came back and informed us it would be $925. Then they said the check engine light came on, it was a misfiring cylinder. The misfiring cylinder was the #8 and they replaced the spark plug. Then they said the #4 was misfiring. Went to fix it, called and said they were having difficulty with it and asked for more time, then called and said it was rusted on and then broke it off into the engine.We were then told we can replace the cylinder at a cost of approximately $3.5k (and with quoted 50/50 risk to further compromise the engine) or replace the engine for approximately $4.7k potentially have up to a 90 day guarantee on the engine. Also, could purchase a new engine for quoted cost of approximately $6k (labor may not be included in that cost). At no time was the risk (possible engine/head gasket replacement) associated to removing the "damaged" #4 cylinder communicated to us. After the technician failed to properly remove the head gasket they informed us that the only remedies are to replace the head gasket / cylinder or have the whole engine replaced.Ended up taking the van to another local automotive technician and they repaired the engine for less than $300. Madison Automotive actively looked to take advantage of us or they are incompetent in their work.Services: Oil change
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March 2022 by Jason W.
Avoid if possible! Took our van in to get an oil change and also get some front end work done (tie rod ends). Was originally quoted approximately $675 for the front end work. They came back and informed us it would be $925. Then they said the check engine light came on, it was a misfiring cylinder. The misfiring cylinder was the #8 and they replaced the spark plug. Then they said the #4 was misfiring. Went to fix it, called and said they were having difficulty with it and asked for more time, then called and said it was rusted on and then broke it off into the engine. We were then told we can replace the cylinder at a cost of approximately $3.5k (and with quoted 50/50 risk to further compromise the engine) or replace the engine for approximately $4.7k potentially have up to a 90 day guarantee on the engine. Also, could purchase a new engine for quoted cost of approximately $6k (labor may not be included in that cost). At no time was the risk (possible engine/head gasket replacement) associated to removing the "damaged" #4 cylinder communicated to us. After the technician failed to properly remove the head gasket they informed us that the only remedies are to replace the head gasket / cylinder or have the whole engine replaced. Ended up taking the van to another local automotive technician and they repaired the engine for less than $300. Madison Automotive actively looked to take advantage of us or they are incompetent in their work.