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April 2025 by Anthony Hawk
This store is bad they had no phones available and would not help me at all the short girl in didn't even know what NFC ment and after 15 mins of me standing there they caught an attitude saying are you going to buy a phone or not then scuffing when I said yes what a joke never have I ever been treated so rudely in my life don't go to this store you will be treated so much better somewhere else
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February 2025 by Sean Cook
Long line only 1 person capable to handle accounts and promotional items
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February 2025 by Moon Mendoza
Great customer service and care!
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January 2025 by Cameron Wallulatum
I really love this place they are never rude and always help when I come in for questions. Shout out to rubi for switching me over from cricket
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December 2024 by Karla Chambers
The lady that helped took extra time to help us and even helped us order off amazon.com because they were out I'd give her a 10 bless her heart ❤️
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November 2024 by Beverly Gardner
Most helpful employees honestly the best location
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October 2023 by Google User
The male sounding employee that answered my said that I had to come in to get the answer to my simple question.I had called multiple times before anyone answered my calls. It was 15 minutes until they closed on a Sunday. They even picked up and then immediately hung up. So instead of just taking a minute to answer I got the unprofessional treatment. The person sounded younger. Maybe they just wanted to get off work asap instead of taking time to assist a customer. Young people often do that. I remember the feeling of watching every second of the clock as a teenager. But I never did what was done to me. Customers are why people have jobs. If people working with customers directly cannot respectfully and professionally care about the customers then maybe it's better for both parties if the employees find a different job that doesn't have anything to do with customer service.
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September 2023 by Matthew Ladig (Alpha pup Dion)
I was a manager for this company, they have a 500% markup on items and still have not paid me for my hours worked. and they have employees posting fake reviews.
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August 2023 by Megan Elizabeth
I never have a bad experience, usually everyone is so helpful and so for all of my problems have been solved with out issue . The staff is really funny everytime i go in it’s a fun time. Great company can’t beat the prices. Sign up for ACP save you some money ?
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August 2023 by Bonita Hernandez
Love this store amazing ppl
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July 2023 by A Hayes
Wow, I never write reviews but the extreme poor customer service I received today from everyone in the store besides the woman with the long green hair deserves a review. I came in 2 days prior and upgraded to a brand new iPhone 14 (only because the plus wasn’t available) last night the phone froze on the same screen for over 5 hours and has been overheating on the charger that came with the phone.. so I take it back to the store hoping to return it or reach some other resolution and was told there wasn’t anything they can do and to call 611. I politely asked the young lady I was speaking with if she was the store manager and if I could speak with them due to her not taking the time to actually explain what was going on. She was very short with me and I wasn’t convinced that I couldn’t return a phone I purchased 2 days prior with a receipt. The woman with heavy makeup helping other customers responded in a sharp tone that she was the manager and was helping people (as if I couldn’t see that) I said I would wait for her. Then she began telling her employees to highlight customers without insurance and refer to them as “no insurance” they began laughing and i quickly realized speaking with her wasn’t going to provide me with anymore answers. Frustrated as I turned to leave I said (and maybe I shouldn’t have) Man, you guys sure are unprofessional. The manager responded with “bye!” And said “come back here and see what happens” after speaking with 611 and then assuring me I should be able to return the phone especially since I purchased it at the location and asked me to put the phone on speaker so she can speak to them herself. The younger gentleman responded “ do I look like I work for apple? That’s where you need to go” amongst other completely condescending and downright rude comments. I made the choice to turn around and walk away and write this to hopefully save the next human from this extremely poor experience. Wish I never got the phone. Don’t go here!
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July 2023 by Google user
Wow, I never write reviews but the extreme poor customer service I received today from everyone in the store besides the woman with the long green hair deserves a review. I came in 2 days prior and upgraded to a brand new iPhone 14 (only because the plus wasn’t available) last night the phone froze on the same screen for over 5 hours and has been overheating on the charger that came with the phone.. so I take it back to the store hoping to return it or reach some other resolution and was told there wasn’t anything they can do and to call 611. I politely asked the young lady I was speaking with if she was the store manager and if I could speak with them due to her not taking the time to actually explain what was going on. She was very short with me and I wasn’t convinced that I couldn’t return a phone I purchased 2 days prior with a receipt. The woman with heavy makeup helping other customers responded in a sharp tone that she was the manager and was helping people (as if I couldn’t see that) I said I would wait for her. Then she began telling her employees to highlight customers without insurance and refer to them as “no insurance” they began laughing and i quickly realized speaking with her wasn’t going to provide me with anymore answers. Frustrated as I turned to leave I said (and maybe I shouldn’t have) Man, you guys sure are unprofessional. The manager responded with “bye!” And said “come back here and see what happens” after speaking with 611 and then assuring me I should be able to return the phone especially since I purchased it at the location and asked me to put the phone on speaker so she can speak to them herself. The younger gentleman responded “ do I look like I work for apple? That’s where you need to go” amongst other completely condescending and downright rude comments. I made the choice to turn around and walk away and write this to hopefully save the next human from this extremely poor experience. Wish I never got the phone. Don’t go here!
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April 2023 by Richard Phillips
Make sure you get in there well before closing because everyone heads in there around within a half hour of closing time, and it sure gets backed up.
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January 2023 by Bill Oliverio
Great staff here. Best Metro experience I've had.
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January 2023 by Jamie Wright
Wow, why did I ever leave this company in the first place? Very nice and they know the products and I have always walked out with the phone that meets my needs and more. This was easy, fast and service is \"outstanding\" . I recommend this place because it is a huge store with lots of different products from phones, tablets, accessories, chargers and even cases and screen protectors they have what you need to walk out of the store knowing you made the right decision and have working service immediately ! 4 paws up from me and it's been my go too forever, they have good deals for new customers and members! Be sure to look at the Metro PCs website to see the deal they are running usually it involves a free phone and tablet with certain criteria involved it's not out of reach and is in the customer's favor.
