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January 2024 by Tim S.
My wife and I have been Metro PCS customers for over a decade and have had various in store experiences. My android phone that I've had for quite a few years was not holding a charge very well any more and wouldn't run some of the apps I wanted to run. When my wife needed a new phone I turned to Yelp to find a Metro PCS store with good reviews, which wasn't easy to find. Although we live in rural Washington State we will go where ever necessary for quality products or services. So I went to this store and told Fernando that I needed a new phone and that I needed one with plenty on memory and a good camera because as a machinist I use one all of the time when working on equipment to help me remember how thing go back together and that there is a high potential for it to be dropped on concrete. He helped me pick out a phone and case. I asked him to put a screen protector on the phone and he didn't have a tempered glass one to fit the phone I chose. Not knowing the difference I allowed him to put on a "liquid glass" style protector. I had the new phone slip out of my pocket a couple of weeks later and shatter the screen protector. I thought "not a big deal" that's what they are for I'll peel it off and replace it. ** IMPORTANT INFORMATION FOR THE UNINFOMED** The liquid glass screen protectors do not provide impact protection, they are primarily to prevent scratches and are a nano layer that bonds to the phone's screen and are NOT replaceable and will render the screen unreadable when they shatter. The tempered glass style are easily replaceable and are far superior to the liquid glass type at protecting from impacts to the screen. ****************** Fernando was trying to provide me with what I requested, and I don't think he realized how fragile the liquid glass ones are like me. When I returned to the shop to asked them to "remove " the screen protector and found out it couldn't be removed I was glad to find out that he had put hand set replacement insurance on the phone. I know this review is getting long and so I'm going to end it by giving Fernando and Nancy a 5 star rating for their customer service helping me to get my phone replaced and being so patient and understanding with my situation. As a post script I would advise anyone buying a new phone to question wither they have a tempered glass style protector to fit the model your buying and insist that they NOT put a liquid glass one on your new phone.
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October 2023 by Jenn Wish
ANY PLACE IS BETTER THAN AT CLACKAMAS SQUARE LOCATION THEY ARE EMBEZZLING CUSTOMERS MONEY DAILY
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January 2023 by Clare Enas
The manager Nae was very amazing and helpful.
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November 2022 by Janell Dennis
Thank you for the great help there She's was able to work with us.And a big help to the both of Us.Thank you she was a great person to work with.Need more people like her.
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March 2022 by ERICH MASON
Stop by the metro off 122nd Powell kids took really great care of me I appreciate it for everything they did they took care of some issues that I was dealing with with one of my devicescare save me some money definitely five star service. I definitely recommend swinging by there and say heyThe Old Baronout and about. In Portland Oregon.y'all take care
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August 2021 by Shayne Holt
The service was great I wish I could remember the names but two young ladies helped my girlfriend and I add two phones and one new line on our existing service and we definitely made some of it more difficult then it had to be on accident with some confusion on the phone numbers and yes we were not prepared like we should have been but they handled it well and not only helped us get everything we wanted and more but I was seriously shocked by the awesome discount on the new line with my new phone got a hell of a deal. If you need a new phone they got the hook up. Thanks ?
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July 2021 by Jc Christensen
De Juan was soo helpful but it still took an hour to get set up. And it was hotter than hell in there
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March 2021 by Σαμουήλ
My first time visiting this T-Mobile location and it was great. I was greeted upon entering and the gentlemen helped me right away. The staff are very laid-back quiet patient and like very understanding. This T-Mobile Store stands out because it’s small and it’s very convenient I could just come in and go It was nice experience having great customer service. Highly recommend this location.Thank you so much for your time guys!
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March 2021 by Hilbilee g
I have been with Metro since 2014. David is always real respectful and goes out of his way to help you.
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October 2020 by C Kim
Just a phone store.
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February 2020 by E L.
My Metro PCS phone broke so went to this location even though it's not the closest one because apparently this store has more phone options. The ladies at this store gave me an outstanding customer service. Very courteous and approachable . The store was pretty busy but they were very efficient and respectful. Everyone in the store didn't get stressed out. HIGHLY recommended!
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February 2020 by Gary Wrisley
Allie was very polite and awesome thank you Allie I will be back
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February 2020 by Jaydon L.
The Gentlemen that helped me out was great. I wanted to transfer my service from sprint to Metro. I wasn't there to be up sold and I kindly made that clear. After his couple of attempts he got to the point and we were off. I was in and out in what had to be 20 to 25 minutes. Very helpful, Afforadable and quick.
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January 2020 by James Clocksin
New staff are super friendly and no their stuff
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December 2019 by Tim Conklin
I would recommend using a different metro pcs store if you are a new customer at least. they sell you the most expensive plan no matter what you ask for. They charge you for insurance even if you don't want it. you won't no it until you go to pay your next bill. after you get your phone no matter witch store you go to check the my metro app. it will show you what your next bill will be. that way you no what they really sold you before you leave the store. I was lucky metro pcs customer service took $15 off my next bill. I only lost $5 in the end. hopefully you don't make the same mistake as me.
