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September 2025 by Angel Ticknor
I had just finished moving my belongings into this storage facility on Halsey & 192nd when me and my partner looked up and spotted a bug. He had never seen a cockroach before and asked me if that’s what it was. I told him yes, but to be absolutely certain, we took a picture and ran it through Google image search. The result confirmed exactly what I already knew: it was a cockroach.
When I showed the picture to the manager, instead of taking the issue seriously, he insulted my intelligence and insisted it was “just a water bug.” That kind of dismissive attitude is unacceptable. I was even denied a refund, despite the fact that I had just moved in and was ready to leave immediately upon discovering the problem.
Here are the facts about cockroaches that make this situation so serious:
• Cockroaches are almost impossible to eliminate once they are established. They hide in small cracks, reproduce quickly, and survive in harsh conditions.
• They reproduce at alarming rates. A single female can produce hundreds of offspring in her lifetime. Each egg case (ootheca) can contain up to 50 nymphs (baby roaches).
• They don’t always need a mate. Certain species are capable of reproducing asexually (parthenogenesis), which means one roach alone can start an infestation.
• They spread through belongings. Storing your items in a contaminated unit risks carrying roaches back into your home, your car, or anywhere else you move them.
The presence of cockroaches in a storage facility is not a small issue—it’s a major health and sanitation concern. The fact that management not only failed to take responsibility, but also tried to downplay and dismiss clear evidence, shows a complete lack of professionalism and care for customers.
This facility has cockroaches, and management refuses to acknowledge or address it. If you value your belongings, your health, and your peace of mind, I strongly advise you to store your items elsewhere.
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June 2025 by MaryJane Petty
I've had a storage here for over 15 years. It's very secure. I pay automatically. I have trust in this place. It's gone up in price of my storage about 40$ in all those years. I consider them to be very reasonable. I recommend this place
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May 2025 by Sandra L
Been with these guys for forever...2008. They are awesome when it comes to a clean facility, unit selection, access, and customer service!! ⭐⭐⭐⭐⭐
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April 2025 by Molly Johnson
I've had my unit for 4 years at this place when I first moved in the guy John that was the manager there was amazing and if I was a new customer I'd have an amazing price but since I've been there a while it's just too expensive so I'm moving out plus I was told when I moved into the unit that I have that I would have a light in it and I don't so I use a lamp and was plugging it in, in the hallway but now they have covered the outlet so no one can use it. Smh that's petty
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December 2024 by agnes cabanilla
I had an amazing experienced yesterday with Michelle for which she helps me out reaching the top stuff of my belongings put in proper places. She’s very supportive and accommodating.
Thank you for your excellent customer service. I recommend this place for storage.
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November 2024 by Stephany Hallberg
Friendly staff, great prices and a moving truck for rent when you need it.
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November 2024 by Shannon R
Clean mini-storage place with friendly owner/manager. We got a great deal on a 10x10' unit, and they include a free rental of a moving truck for 4hrs when you move in. Great deal!
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November 2024 by Lisa Riegel
Friendly staff, very accommodating, stand by their word, convenient moving carts and dollies, clean. Highly recommend!
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October 2024 by Steven Bowen
Really friendly staff, and nice place
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January 2024 by Thomas Adair
Been there over 2 yrs so far and only 1 fee increase of $10. Very friendly staff. I would definitely recommend this place to all.
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December 2023 by Samuel K.
Very friendly staff, good service an good prices, an a good place to store your stuff!! Very clean an neat, I couldn't ask for better!! I'd go there again in the future!!
You couldn't ask for a Better place!!
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December 2023 by Teena Headding
It's storage do I need to say anything else??
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November 2023 by Brandy V (PumpkinQueen)
Just got a new storage unit here & the entire process was fast & easy!! The employees I have met the past couple days have been absolutely wonderful & very helpful making a stressful situation much less dreadful!
Not to mention their prices are a great deal for the unit sizes!! & the loaner moving truck was also super helpful!
I would definitely recommend these guys ??
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November 2023 by Pumpkin Queen
Just got a new storage unit here & the entire process was fast & easy!! The employees I have met the past couple days have been absolutely wonderful & very helpful making a stressful situation much less dreadful!Not to mention their prices are a great deal for the unit sizes!! & the loaner moving truck was also super helpful!I would definitely recommend these guys ??
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October 2023 by Melanie Eastman
Owner is a real jerk no people skills over priced was not late on rent we were paid in full have the records to prove it. we moved out because you were so rude not to mention we had items stolen out of our truck and our windshield got broken but no notice from facility about the incidents still stand by my review and as I said your lying about me to make you look better such a shame would give you no stars if I could my you have the karma you deserve
