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November 2023 by Cathy Mathistad
Always have great help finding the ideal machine for my sewing needs!
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November 2023 by Richard Cherry
My purchase was online from across the country from Portland to the east coast. There are not enough affirmations to give this company. I asked a lot of questions before my purchase and they were quick to respond and so patient. Every interaction with them as been extremely positive and fast. Their packing and shipping were so well done, everything arrived as if I purchased it in the store and placed it in the back of my SUV. I can't imagine they ever receive anything less than 5 stars!Thank you for an amazing experience!
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November 2023 by Laurinda Stockwell
I ordered a machine that was on sale late August. I've just started to sew with it and so far, I love it.
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November 2023 by K P.
Very disappointed in my last visit to Montavilla Sewing in SE Portland. I had a machine that needed a part replaced. I took it out on a Tuesday and they said they could get it back by the end if the week. The next day I called and since I had not had the machine serviced since I bought it I wanted to add basic maintenance to the part replacement. Upon requesting that, the service department informed me that the part for the initial repair was not available as stated when I dropped the machine off AND that it would take FIVE weeks to repair it. They had not bothered to call me and let me know nor did they apologize for this massive delay. Additionally, some of the repair staff's phone etiquette (Jen) leaves much to be desired. She seemed impatient, curt and frankly unconcerned that I would be without a machine for five weeks, commenting that this was the "crazy" time of the year. Really, early November? Also when they readied the machine for me to haul out to my car they just placed the foot pedal on top of the throat plate unsecured so that it fell onto the ground as I was attempting to load it into the car.In the store the sales staff seems exceptionally focused on pushing you into a new or newer machine." Maybe this is why the wait for repairs is so long?And the salesperson that was showing me machines seemed unable to answer even the most basic questions about the operation of the various machines they were "demonstrating."I bought the machine that I have now at Montavilla Sewing for $400.00 and was really happy with that purchase a while ago. They offered me $50.00 as a trade in value. I think not. The incident regarding the repair (which has wasted both my time and gas) especially the attitude of the service liaison has soured my opinion of them. Oh, and by the way, I called another repair shop in Tigard. They were less expensive, polite and said they could get the machine back in ONE week.
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October 2023 by Azul Tellez
Isaac helped me pick out a new sewing machine and I am over the moon!The technicians also serviced my serger and now it runs like new.Great vibes all around.
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August 2023 by Sheri C.
I live two hours away and bought a very nice new Juki sewing machine from them almost a year ago. The sales person I emailed with before buying it, Aletha, was great. I had trouble with the machine from the beginning, though, with it skipping stitches. My husband finally brought it in recently for the free first year service to have it fixed. He said they were great when he dropped it off - very friendly. Before we picked it up, the tech called and said he had fixed a thread clearance problem and tested it on all different thicknesses of fabric, and it was fixed. When I got it home I used the exact needle he had used and found that it was much, much worse. Skipping stitches on all different fabrics and not picking up the bobbin thread after using the thread cutter. I tried different needles and thread. The bobbin and top tensions were also dialed up so high that stitches were puckered on regular quilting cotton. Then I looked at the stitch samples the tech had included, and the stitch samples on the thickest fabric had skipped stitches as well. I sent them a friendly email explaining what was going on, along with pictures of the skipped stitches and tension problems; reminded them that we live two hours away; and asking what to do next. My husband got a call from Jennifer Lutz, who was short and rude, made it sound like we had done something wrong, and said we would have to bring it back in. And the tech had a lot of excuses that didn't explain why he said it was fixed, yet sent it home with stitch samples that showed it wasn't.We will not be taking this machine back to them to be fixed and will never buy from them again.
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August 2023 by April Sliva
Looking for specific items for my bernina and featherweight machines. Two different ladies assisted in 2 different needs. I feel they both went out of their way to help me.
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August 2023 by Caitlyn Morgan
I came in looking for a Brother 1034D, and both of the employees said ? "We see a LOT of those coming in for repair, and the parts and labor costs more than the value of the machine. So we don't carry them. Our cheapest model is this here: "And they showed us the pros and cons of a wide range of sergers, their sale prices, and the price of a refurbished one, without any pressure to buy.We ended up paying more than I had intended to, but we made a much more informed decision. And they threw in an anti-vibration thread-catch mat for free!
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July 2023 by Lola Sorensen
I had been trying for 7 months to find a new door for my baby lock imagine wave from another dealer, they sent me 3 doors that didn't fit. Finally Laura who I bought my bernina sewing machine from got we in touch with Montavilla sewing center. They got me the correct door in a few weeks. They are great people there who really want to help you. I would recommend then to everyone.
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July 2023 by Megan Hornbeak
I've been happy with the service that I've received at Montavilla Sewing Centers. I like that if there's a product in stock at another location they'll easily have it shipped to my local store for pickup. I wish the location on 82nd had fabric now that Fabric Depot is gone. Even fat quarters would be nice.
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July 2023 by Catherine Jensen
The folks at Montavilla share an infectious love of sewing. My enthusiasm went up 100% merely by such contact. And they didn’t laugh at me over my broken machine that wasn’t actually broken. I’m not one to check the manual first. Top Notch Shop!
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July 2023 by Terri Daschel
I love shopping at the store in S.E. The staff is always really helpful and they have a lot of fun classes and events. Also, they often have great sales and coupons and I always find what I need and more. Great place to buy Kimberbell products and fabric!
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June 2023 by Patricia Fox
I took my machine in with a minor issue, I was seen immediatedly and the problem was found and the part needed was ordered. After about 8 days, I was called and informed that the part was in and I should bring in my machine to have it installed. I arrived shortly after they opened the next morning and the part was installed as soon as I arrived and I was free to go. The only charge was for the part. Very happy with the whole experience.
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June 2023 by Courtney Maness
Traded in my old sewing machine for a different model. The staff was very helpful and gave me a fair trade in price. Highly recommend!
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June 2023 by Claudia McCarter
I have bought 4 sewing machines from Montavilla since 2011.This is the only place I will go due to the excellent service, fine selection and friendly knowledgeable staff.