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January 2024 by Rebekah Simmons
Thank you for such a an amazing experience. Jason, Eli and the staff made this process so smooth. The cars are in excellent shape and are reasonably priced with low mileage. We had looked at so many cars and had been to every car lot. This one was our last stop and we wish it had been the first stop. Thank you so much and God Bless all of you.
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January 2024 by P. Ahlers
Jason was great. My husband and I bought 2 cars last night. He got a Honda and I got a Subaru. So far so good:Very friendly and NOT pushy service!!
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November 2023 by Scott Rogers
Quite possibly the easiest, most hassle-free car buying experience I've had in 35 years of buying cars!The car was listed on a Monday. It checked every box that I was looking for in my next car. The price was not listed because it was posted that day. I called for the price and explained my situation: I needed two weeks to sign papers to get into the post-Christmas first-payment window. They said a deposit would hold the car if I liked it.I drove up 2.5 hours the next day to see and drive it. I've never been offered a test drive without a salesman in the car. They tossed me the keys, suggested a route that would take me on city streets and return via the freeway to see how it feels.I returned after the drive ready to put down the deposit. I kept waiting for some type of dealer add-on, meeting, or other shenanigans that never came.My only regret is that I had to wait two weeks to come back and pick it up. To their credit, as soon as I made the deposit, they removed it from the lot and took it off the internet. Mitch and the crew were friendly, engaging and professional from start to finish.Great experience and I love the car I bought from NW Group CDA!
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November 2023 by Bryan Crume
Best car buying experience my wife and I have ever had. Mitch took fantastic care of us. We would recommend purchasing a vehicle from them to anyone.And to anyone who might shy away from buying a vehicle with a rebuilt title, these folks do it right and are able to readily provide the needed documentation for insurance, and peace of mind.
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October 2023 by Roger Matthews
Just noticed a 2016 Outback with low mileage that looks in good condition. However, the VIN report shows it as having multiple owners, a minor fender bender and then eventually junked and salvaged, "vehicle is branded," before being bought at auction. That is, this group is selling a car as good coin that was in one way or another in such bad shape that it was taken off the road and junked. That strikes me as a company I wouldn't want to deal with.
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September 2023 by Sarah I. T.
Synopsis: Excellent service, extremely high level of follow-through, very concerned about customers being happy with their purchase. I bought a car from them at a long distance. When something went wrong, my local brand dealership tried to tell me it needed massive, massive repairs (it ended up just a small piece of trim). I went back to this business's owner, furious. We could not reach an agreement. The process dragged on for well over a year. Eli (the owner) stayed engaged, stayed involved with trying to help resolve the conflict, despite my anger and my involving the Attorney General's office. It took literal MONTHS. I thought he would give up. But he actually really seemed to care about my experience with his dealership- and then he proved it with his actions.We have finally reached an agreement that we can both live with. I cannot stress this enough: he DID NOT have to do this. I kept expecting him to just ghost me and write me off as an angry customer. He chose not to. This is exceptionally rare, in this day and age, to have this level of integrity. Things went wrong. Eli bent over backwards and sideways to make it right. I have to admit... I am very impressed.
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September 2023 by Sarah M
Synopsis: ****************** extremely high level of follow-through, very concerned about customers being happy with their purchase. I bought a car from them at a long distance. When something went wrong, my local brand dealership tried to tell me it needed massive, massive repairs (it ended up just a small piece of trim). I went back to this businesss owner, furious. We could not reach an agreement. The process dragged on for well over a year. *** (the owner) stayed engaged, stayed involved with trying to help resolve the conflict, despite my anger and my involving the ************************* It took literal MONTHS. I thought he would give up. But he actually really seemed to care about my experience with his dealership- and then he proved it with his actions.We have finally reached an agreement that we can both live with. I cannot stress this enough: he DID NOT have to do this. I kept expecting him to just ghost me and write me off as an angry customer. He chose not to. This is exceptionally rare, in this day and age, to have this level of integrity. Things went wrong. *************** over backwards and sideways to make it right. I have to admit... I am very impressed.
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September 2023 by Dan Russum
Just recently bought a ford escape from these guys. Jason,JB, Was my guy And it was like dealing with A long time good friend. Would definitely recommend buying from northwest auto group. Dan R
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September 2023 by Jennifer Reynvaan
Just got my 2010 BMW 750i and I am in love with it. So thankful for Jayon’s amazing customer service! He went above and beyond and picked me up from work and drove me to the car for pick up 2 hrs before he started his shift!Very thankful for my car and great customer service! I will be returning for sure and sending all my friends! Thank you!
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August 2023 by Grace Hazzard
I’ve never enjoyed buying a car because car salesman can over customer service. I didn’t have that issue here. I went in to NW Group Auto Sales with two cars in mind and no one tried to sell me anything else, which I greatly appreciated. Immediately any possible damage the vehicle may have suffered was brought to my attention and don’t we all love transparency? I drove and bought the car the same day. My sales guy Jason Beckford made the transaction as stress free as possible when it comes to dropping a lot of money. He even drove all the way to Spokane to bring my car to me the next day, which was my biggest worry when it came to buying in Post Falls. It was a great car buying experience and I’ll recommend this place to anyone I know looking for a vehicle.
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July 2023 by Cannon B.
A Cautionary Tale: Misleading Advertising and Disappointing ExperienceMy recent encounter with NW Group Auto Sales has left me deeply disappointed and concerned about their practices. I came across a seemingly attractive listing for a used CRV priced $25K on Carmax, but my enthusiasm quickly turned to dismay when I called to inquire and was sent actual images of the vehicle. The stark contrast between the stock photos and the reality of the car was shocking, as it was evident that the car had been in an accident, with significant damage to the front end and deployed airbags.What troubles me most is the lack of transparency and honesty in their advertising. Nowhere in the Carmax ad did it mention the car's accident history, leaving customers like me deceived and misinformed. It is disheartening to see a company resort to such tactics to attract potential buyers.As a consumer, I value integrity and straightforwardness, qualities that were clearly missing in my experience with NW Group Auto Sales. I am appalled by their false representation, which not only wastes the time of customers but also puts them in an uncomfortable position when discovering the truth.Regrettably, this incident has cost them a potential customer. I hope that they take this feedback constructively and reconsider their marketing practices, prioritizing transparency and honesty moving forward. As for me, I will be looking elsewhere for my next vehicle, where I can trust that the information provided aligns with reality.
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July 2023 by Ryan FitzSimmons
This dealership offers transparency unmatched by any other car dealership I’ve experienced. NW Group’s salesmen provided us with a stress free and no-rush buying process, and Jason was quick to address any concerns of ours. Would recommend this place to anyone in the market for a used Subaru.
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June 2023 by Melissa G.
We had a great experience working with Oleg. My mother made a purchase and is very happy!
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May 2023 by Misty Johnston
We recently bought a Subaru Outback from NW Group. Mitch Bennet is the best! He went above and beyond my expectations. He made buying a car a great experience. The finance company, MACU, made the loan process awful and all three representatives we dealt with were rude and acted like they were doing my mother-in-law a huge favor by financing her because she doesn't have stellar credit. Then, after telling her a cashier's check would be fine, it wasn't. We had to go get 10k in cash!! Does anyone not understand how dangerous that is? We could have been robbed, killed or wrecked my car going back to the bank. If this is the way things are done now.....I'm keeping my car until one of us dies.
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April 2023 by B Fish
Best car buying experience you could ask for. The guys are friendly, accountable, and reliable. The selection of vehicles is impressive. The dealership standard is clearly high. It is difficult to find a good, quality, used car lot. This is it, spend your money here. Mitch was a great individual to work with. 10/10;)
