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June 2025 by Stephanie Romo
I went in to open a checking and saving and was treated very nice by Brannon hogg but was told I couldn't open an account at all and was tossed around by management, very very disappointed and left very angry. Super upsetting after being recommended by several people to go to onpoint, Brannon was great! But management doesn't know their ass from their head unfortunately
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June 2025 by Nata Konkin
I’ve been a customer of OnPoint for many years now, and I can confidently say they’ve exceeded my expectations time and time again. From the moment I opened my account, the process was smooth, and the staff was friendly, knowledgeable, and genuinely helpful.
Customer service is always on point 😉
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June 2025 by B.Angelique
I applied for an auto loan and wasn't contacted about denial or approval for 4 days after being told someone would call the following day! No one called. I had to call them after 2 days. I was told I was denied for a charge off from 7 years ago for a loan account opened 11 years ago. I asked OnPoint to help me refinance 6 years before. I have had stellar payment history and a solid FICO ever since. And still, no help then and no help now. Why am I a member?
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May 2025 by Benny Carpenter
Horrible customer service. Very frustrating to work with
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April 2025 by vtly5603
Terrible Service. No greeting, no thank you, or you're welcome.
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April 2025 by Tommy Nguyen
Teller 309 was super helpful and friendly
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March 2025 by Micheal White
Amazing place
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April 2024 by Danielle Gibson
Oh no. My experience with teller 297 (couldn’t remember her name) was very disappointing. I was shocked how rude she (and the red short haired lady) was as she gave incorrect information, miscounted my money twice and laughed with coworkers shortly after we walked away. We shrugged it off as I proceeded to open up two additional accounts with my husband. I am glad we did because our experience with Andrew was better as he even stayed after closing to ensure we had everything we needed. I hope for an even better experience as this is our new neighborhood bank?!
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April 2024 by Billy Manggala
My partner and I came into the branch in a quiet panic hoping to figure out some wiring issues we were having with online banking while closing on a house. Katie the branch manager was so helpful and very quick in helping us out, and it ended up we were able to close on the same day. They truly saved our buns and we were so grateful for the staff that day! They took care of us and it's one of the few times I was so glad to be a part of a community-based bank.
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February 2024 by amber sweitzer
Amy Yablonsky made opening up a checking account very easy and it was fast. She explained everything and I’m very satisfied
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January 2024 by Thomas M.
This bank has wasted hours of my time through their ignorant policies. I have cashed many checks from a client at this location only to have them leave me at the counter for 20+ minutes because of a signatory error. They treated me like a criminal and wasted 30 minutes of my time instead of just being open with me. If I hadn't already cashed a dozen checks at this branch from the same client I would understand their caution, but the manager justified his disrespect of my time with security policy. This bank would rather try to arrest potentially violent criminals inside the branch, putting all staff and clients in jeopardy, then be upfront with people about issues with a check. So I guess if you don't mind having your safety at risk because of bank managers with hero complex who won't be upfront with people this is absolutely the credit union for you. Could just as easily write individuals license plates down and notify authorities but that makes too much sense I'm guessing.
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December 2023 by Joe Wright
They deposited my money into Someone Else's ACCOUNT!!!I went to the Clackamas Onpoint, next to Target in the promenade. I brought in 2 checks (both in my name) and $400 in cash to deposit into my account. I told the teller my member number, code word, and gave her my Drivers license. I thought this was deposited into my account. Imagine my surprise when I got home and noticed that it wasn't THERE! I looked at my receipt and noticed the account number did not match mine. I had to go back to rectify the situation. They did let me know that it was a teller error and moved the money into my account.I would have used an ATM, but I have had issues where their ATM's don't deposit all of my cash and it has taken weeks to get it back. During that time, they advised me to see a teller when I am depositing large sums of cash. I have been a member of Onpoint since it was the Portland Teachers. So, I am giving them 1 star because I truly expected better customer service. I would have thought that the Branch Manager would have come over and apologized. However, they stayed in their glass cubicles and didn't even acknowledge me. It is Christmas time and that was a lot of money that was mishandled by them. They blew it off and pretended that it wasn't a big deal. Now, granted, I'm a nice person, so I wasn't making a scene. However, I have to agree with other reviews on here that Onpoint is not making an effort to keep customers.
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March 2023 by Ermias Kefa
OnPoint best community bank they address Portland,OR and Vancouver,WA area. The main focus of the bank is helping the community. If you are new Bank user they are my best.
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March 2023 by Cari Devine-Blount
I've been with them for about 30 years and never have I had a problem.
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December 2022 by Aaron V.
Walked in to on point like I always do but today I was greeted by arguably the most beautiful girl I've ever met. She was kind and helped me with everything I needed! Keep up the good work Darya:)
