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May 2025 by vtly5603
Good service. Very helpful friendly environment. Thank you
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March 2025 by Aleksandr Almaty
no body should charge overdraft fees in 2025. no bank. so eat a big bag of compost.
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January 2025 by Andrew Sanders
Why does it take multiple days for a charge to show up on my account/statement? I swear this onpoint has the slowest services EVER. Been a member for over 10 years and it just keeps getting worse. Wells Fargo would've had the same thing taken care of on the same day.. and Wells Fargo is terrible!!
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December 2024 by tay
Kylee was fantastic. I didn’t catch a last name, but she will know I am the lady with the random doordash charge amongst other things. She helped get me in and out in a speedy manner and addressed all my concerns. I’m not one to give reviews either, but this experience was just too great not to. She made a lil ladies day better (-:
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April 2024 by Joshua Gross
Loooooooooong lines, good service
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April 2024 by Jen J
This is a BUSY location at 1:50pm on a Monday! I don't know if I've ever seen 20 customers waiting in a credit union! 4 tellers worked everyone through quickly and politely. Security guard at the door was nice.
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March 2024 by A L
Prepare to wait quite awhile on the phone in order to talk to a person on the phone
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March 2024 by Tony M. McCoy
I was wanting to become e a member since 2010. Now I'm striving to get a home loan by 2025. I LOVE this institution!!!
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February 2024 by Kimberly B.
Financed a new vehicle with OnPoint being the lender. All of the hoops, hurdles and crap you have to go through just to set up an outside account to make the loan payment is ridiculous. Then once that is done, to actually make your payment and have the system tell you it needs to call you with a verification code, phone rings and nothing. Beyond frustrating. -10/10, would not recommend this so called credit union.
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February 2024 by Andrew S
My Onpoint account was compromised. I want in and they immediately froze the account. After I dropped the computer for repair, I went back to Onpoint. They proceeded to open a new account. All this very supporting and helpful even emotionally.
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January 2024 by Foxlover Foxy
Always get wonderful customer service here! ? 1 of few financial centers that is open on Fridays until 6pm. Unlike "coporate" banks, they always have more than 1 or 2 tellers available. They always have at least 4, but have seen as many as 7 or 8 during busy times. ??
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December 2023 by jay nissan
The people that work there are nice. The lines always seem to be long every time I go there to make my deposits. There's no drive threw at the mall 205 branch. So you have to walk in the rain, wind, ext..try to use the a.t.m. to make my deposits but have only had it work 1'ce or 2'ce. I have to go in & wait in line to do my deposits. Makes sense why there always seems to be long lines. I've told them there a.t.m. isn't taking deposits & they tell me they know, but it hasn't changed. I've been with them a few years now. I'm looking for a new credit union .
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December 2023 by Idriss MOHAMMED
I opened an account for me and my wife nine months ago. The staff are very nice and treated well. Thank you
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December 2023 by John caballero
This was once a very nice branch to do business. Today has left a bad taste in my mouth. Attempted to cash a Federal check and then decided to just deposit into my account but was refused both. The check was made out to my wife and myself of which both of us signed legitimate signatures. Was told by the trans liberal teller that I needed my wife present to process this check?? Since when? I find this very insulting being a long time member of Onpoint and considerably substantial accounts. I went to another branch and they deposited into my account without a hassle. In the future I will avoid the 205 branch.
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December 2023 by darian bentz
I’ve been going here for years but the teller named Salem is exceptionally great! Very interpersonal, positive inviting energy, and always has a smile! Thank you Salem!
