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June 2025 by Jessi Frothingham
While it’s nice to support a local credit union, I have to say their operations seem less than streamlined. We have our mortgage and all accounts through them merely for convenience.
Their app is slow - there is a status bar when you log on, reminiscent of older systems. Their ACH processing is as slow as molasses!
Unfortunately the mortgage servicing regularly underestimates our property taxes for escrow so we’re always having it added to our mortgage for years. I’ve had not so great experiences with temperamental customer service staff, although when their management gets involved things go better. They try to make things better, which I appreciate. However if you bank with an efficient and streamlined place I think you might be aggravated with OnPoint.
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March 2025 by Jacquline Fitzgibbon
I recently visited OnPoint to start super savings accounts for my boys, and I couldn't be more impressed with the customer service! Cole went above and beyond to help us set everything up. He was incredibly patient as we walked through the process with each child, ensuring they understood how it all works and what to pay attention to. His knowledge and kindness made the experience enjoyable for all of us. We definitely recommend OnPoint for anyone looking to open an account! Thank you, Cole!
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January 2025 by Jesus Ordaz
Horrible customer service and not just this location. None of their phone numbers go to their bank but to card services; so expect a unreasonable wait time. I have banked with OP for over 6 years and just recently moved to a different Credit union. Don’t waste your time banking here.
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December 2023 by Nevenka Anastas
The employees are wonderful - so helpful and easy to talk to. I end up going into the bricks and mortar because it is difficult to deposit into my account from other banks. That's my only complaint.
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December 2023 by Blakely Funderburk
On point member services phone number takes forever to get ahold of someone. Their mobile deposit sucks too. They take forever to process mobile deposits over the weekend. Don't use their mobile deposit on their terrible app unless u wanna wait for days for them to process a check. Imo on point isn't that great of a financial institution. Onpoint is kind of slow operation. They only got people working 9 to 5. Unlike chase which process deposits 24/7 and u can get a hold of someone 24/7. Small banking with onpoint SUCKS
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December 2023 by Elchanan Nederlands
Very happy staff .And very friendly highly recommend
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November 2023 by David Terrell
Excellent customer service
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November 2023 by RedLeaf Westwood
I've been with OnPoint since it was Portland Teacher's CU. I've always had good service but in the last few years I've been more frequent at the Hillsdale branch. Everyone is nice and friendly, but when someone like Ashton goes above and beyond, when you begin to think of them like a friend, it has a special feel. Thank you, Ashton, for being so awesome.
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May 2023 by Andrew J. McCauley
The folks working here just handled a big and growing line with ease. Branch manager even stepped out and helped the next person in line.
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March 2023 by C T
Hillsdale branch is SKETCHY. Opened and closed a checking account in 3 days. After the account was open, they were trying to get into my credit report and wouldn't admit it. They keep saying "oh we just need your past address" well there's only one reason for that. They are also super incompetent had to show my id no less than 8 times in 10 minutes. They lie, they're sketchy and I hope they get shut down
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March 2023 by Brandon Scarth
Pretty good. Banked there my entire life…from before when it was a bank out of Sandy, Oregon “Portland Teachers Credit Union” those were “the good ol’ days”…I suppose? ?
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May 2022 by Ryan G
The people are good but mobile check deposits should be instant. Not 1-2 business days. Instant.
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February 2022 by Michael Wagner
Beware of hidden fees and unfulfilled promises. I opened a checking and savings account. I found an overdraft fee while still having money in both accounts. Personally I don't think getting charged for having a company use my money is a good business practice. Thankfully I never got the checks I was expecting to obtain. The process of closing my accounts took much longer than I expected. Thankfully to my surprise I was left a note on my car by Warden investment company (saying that I would be towed next time my car was in the parking lot). I was told that the OnPoint parking lot was for people conducting business in the Hillsdale business district. It was a wonderful reminder that I should bank where my business will be appreciated.
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February 2022 by Colin Nehring
By far the best banking establishment I've ever used. They are extremely helpful and kind.
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February 2022 by Colby Hilligoss
Good staff, nice facilities and a great bank all in all.
