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January 2024 by Carly
This is my local hardware store and I have visited a great many times. I fix a lot of things at old buildings and I'm constantly needing to find unusual parts. The staff here is very knowledgeable and some of the older guys always have good answers for me. The younger guys are pretty knowledgeable as well, and if they aren't sure of something, they always try really hard to figure it out with me. Many of the workers here know me by name and have been working there for quite some time. I highly recommend it here, except for parking. They should do something about that right parking lot. Still gets 5 stars though!
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December 2023 by Rebecca Gibson
Excellent customer service and security. Security Officer Ward made me feel safe during my last few trips to Ace. Highly recommend this store.
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December 2023 by megan davis
Great experience shopping this store. Security officer Ward was a great addition to the encounter with the added layer of safety.
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December 2023 by Kelby Lewandowski
I had an accidental over-charge almost a year ago that I didn't notice, I made one phone call and had it resolved within 10 minuets. Great Service!
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November 2023 by The Interpreter
After shopping with my partner at this hardware store for more than 2 years, I was profiled today by your security officer because I was carrying a bookbag. The security officer asked me to leave my bag at the front. If this is the case, then anybody with a bag (purses included) should be leaving their bags at the front. Because you chose to single me out in an inconsistent and humiliating manner, we will be taking our future business elsewhere. You should either apply your security policy consistently or not at all.
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October 2023 by Anne-Claire Weil
This shop proposes a wild range of products concerning Grills and Smokers, Outdoor living and Patio, Lawn and Garden, Tools, Paints and Supplies, Heating and Cooling, Home and Decor, Building Supplies, Hardware, Storage and Organization, Lighting and Electrical, Plumbing, Automotive RV and Marine. Everything is tidy and well organized, staff is completely friendly. Very nice experience this people are serious! Highly recommended
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September 2023 by michael weinberger
I called at 5:50 asking if someone will stay a few minutes so I can get an item to take care of my customer at my business. And I came here at 6:05 and the place is locked up. No one in sight. Huge let down and a waste of time. If I tell a customer I’m going to do something I do it. The employee needs to be talked to about customer service because I this point I understand how important your customers are to you. Very upsetting
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September 2023 by Jen Peterson
this small business is not the right place to buy an appliance.They are unable to accommodate returns. The AC i bought was 619.00 a big loss for me. I went to ACE because i trusted their product selection skills for the local area which has a lot of old homes. This AC caused burning smell in my apartment. Which maintainance said was because the ampage of the unit was too high for the apartment. The complex is being torn down next year fo a new build so they were uninterested in rewiring my unit for the AC and had suggestions for a better match which i took. it was an expensive mistake. while I do understand that ACE hardware can not be amazon or home depot. i do really regret buying my AC from them. i want say that part of this my fault for not catching on to the ampage issue. prior to purchase.
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September 2023 by Frank D. Ortiz
The staff is here is always SO helpful! Highly recommend for all your hardware and houseware needs.
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August 2023 by sarah o'connell
i had excellent service from the lady that was working at the paint counter on the morning of july 19! i didn’t catch your name but you were wonderful!! i had a paint chip and you matched the color perfectly and were very helpful and informative. excellent customer service at the cash register too! thank you so much!
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August 2023 by D H
I was surprised at the range of merchandise available at this downtown location. It even has a paint mixing center and a key copy center with a locksmith. Good customer service and fair pricing too.
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August 2023 by Jackson Caldwell
Feels like a place that would murder a shoplifter, oh wait they do that at ace. Try to be a customer but get treated like I'm trying to steal. Maybe it's just me. Ace brand stuff is all trash and the entire store is overpriced. Could use something better in the neighborhood.
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June 2023 by Brent Heise
Drew, a supervisor, went way above and beyond helping me to retrofit a new bath exhaust fan into an older mounting assembly. Excellent help!
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May 2023 by Sam Alison
Good morning all you fine people of Portland. Let me tell you about a little diamond in the rough here in town.I had the honor of meeting the owner of Pearl Ace Hardware this morning while he was cutting some keys for me. I have never had anything but a GREAT experience in this store, and learning a little of its history makes me enjoy it that much more. I can't express enough just how friendly and helpful the staff is there, how clean the store is, and just the feel of walking on some of the old hardwood floors reminds me of some of the stores my grandpa used to take me to when I was a kid back in W Va.Thank you, Dwayne, for having such a fantastic place of business.
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April 2023 by Christopher Ray
Kaden, Drew and Christopher absolutely made my day. I can’t even believe the extra mile they went for me with their service today it was absolutely impeccable, I’m going to shop at the Pearl ace hardware from now on! Thank you so much. I’ll see you soon.! call
