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July 2023 by ANTWUAN LAMAR
If the owner or manager responds, I'll change this. The store clerk today was extremely rude and unhelpful. I'm not sure if his issue was racist or classist, but it was very unwelcoming. Literally stood in my way and asked what I wanted without answering any of my questionsUPDATE: I spoke with the manager. He offered an apology and a one on one conversation but still failed to answer my simply questions. I was not satisfied. But I'll give two more stars for a response and apology.
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March 2023 by Justin Lewis
The product selection and product knowledge at Pearl Audio is phenomenal. They never tried to upsell me, just provided information and recommendations that suited my wants and needs. This would have been enough for me to leave a positive review, but after the purchase, the customer service I received from Connor and team blew me away. They went above and beyond to ensure a positive experience for me The prompt communication, and solutions they provided was exemplary. Thanks so much Pearl Audio!
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March 2023 by Justin L.
The product selection and product knowledge at Pearl Audio is phenomenal. They never tried to upsell me, just provided information and recommendations that suited my wants and needs. This would have been enough for me to leave a positive review, but after the purchase, the customer service I received from Connor and team blew me away. They went above and beyond to ensure a positive experience for me The prompt communication, and solutions they provided was exemplary. Thanks so much Pearl Audio!
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November 2022 by Dan Ward
Amazing selection... and even better customer service! Connor and Russ were both world-class when it came to friendliness and assistance.Not only were they very friendly AND helpful with my initial purchase (Connor looked up my specific speakers and let me know that I was going to need a phono preamp... so, that was already one extra trip he saved me!), but there was a manufacturer's defect with my turntable... and they were both incredibly fast in their response to my emailed inquiry AND made available a solution that was easy & seamless for me.Do you want to know why you buy from a local brick & mortar establishment rather than from an online vendor? I cannot think of a better example to give you than Pearl Audio.
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September 2022 by Robert Thomas
Went to buy my dream system and sure enough Pearl delivered. I finally did a complete home theater with McIntosh and Bowers and Wilkins. When I thought I knew what I wanted, I finally contacted Pearl and a gentleman named Connor came to my rescue. He made sure I didn’t over buy and made adjustments to make everything perfect…..thank you Pearl and Connor and the team there. Incredible professional service and follow up throughout the whole process.Robert T
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April 2022 by Nick L
Had a great experience with Connor this morning, the guy is insanely knowledgeable and very welcoming, don't hesitate to visit them, I'm glad I did. Support local audio stores.
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February 2022 by Dibesh S.
I have known John at Pearl Audio Video for many years and have purchased multiple audio gears from him. He is one of the nicest guys in the industry- always well mannered and easy going who carries amazing audio brands at his store. In this day and age of online purchasing I do what I can to support local businesses and I can't think of better place for new audio gear in Portland than at Pearl Audi Video.
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January 2022 by kevin starski
Highly recommended professional dealer, especially based on my interaction with Connor who was very responsive and courteous during the whole process.
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December 2021 by Paul Lasar
* I bought a McIntosh AV receiver and amp in 2007 in San Francisco as part of a stereo including B&W 805 speakers and a Sunfire subwoofer.* This system sounded fantastic.* I kept in touch with McIntosh products and developments over the years.* When it came time to upgrade my components, I looked up my local McIntosh distributors in Portland, OR, and Pearl Audio Video came up.* My experience with Conner and Pearl has been FANTASTIC.* Conner worked closely with me to ensure that the sound I got was exactly what I was looking for.* I recommend Conner and Pearl fully and completely - it's great to have them in Portland.
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December 2021 by Paul L.
* I bought a McIntosh AV receiver and amp in 2007 in San Francisco as part of a stereo including B&W 805 speakers and a Sunfire subwoofer. * This system sounded fantastic. * I kept in touch with McIntosh products and developments over the years. * When it came time to upgrade my components, I looked up my local McIntosh distributors in Portland, OR, and Pearl Audio Video came up. * My experience with Conner and Pearl has been FANTASTIC. * Conner worked closely with me to ensure that the sound I got was exactly what I was looking for. * I recommend Conner and Pearl fully and completely - it's great to have them in Portland.
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November 2021 by Frank Weigel
Great experience buying some high-end equipment from them. Turns out the unit I bought (sealed in original box) was DOA. They went out of their way to make sure I straight away got one of their demo units as a loaner until new stock was received. Connor took customer service to an outstanding level, responding to mails within minutes even on the weekend or evenings as we were establishing the unit was indeed faulty and sorting out the loaner until a new unit was available. The high-end stuff they are selling isn't cheap, but you certainly get the customer service and support that matches the price tags. Highly recommended.
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October 2021 by Jin D.
Great selection with polite, professional, and knowledgeable staff. I've purchased a turntable, amp, and speakers here and very happy with the results. Connor was a pleasure to work with. I'd definitely visit again the next time I'm in the market for an upgrade. Recommended!
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January 2021 by Ray Ramirez
I came in for a source/power cable that was needed for my studio monitors at home. After speaking with Conner over the phone he said not a problem, there were tons in the back and that he could throw me one for 5 bucks. Sweet deal, I came in to grab it within the hour and he hooked it up. Definitely a great feel about the store.
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October 2020 by Robert L.
A great shop with wonderful people. Russ set up my Kuzma table, in record time and we had wonderful talks about music, gear and life while listening to it spin ! They carry exceptional gear and customer satisfaction is paramount !!!
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July 2020 by Chris A Webber
The best hi-fi components with the most knowledgable and friendly staff I’ve ever experienced!!! No pressure to buy and if you do make a purchase the Pearl Audio Customer Service is outstanding !! Christopher Webber
